I ordered trainers at retail price and have been trying to contact them to send them back as the quality of the product is shocking! I have emailed them back to get a refund but no response whatsoever... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Order No. #5973 Seems like the only way to get a response is to write a review on here. Sent numerous emails, what’s apps, tried calling their ‘number’ about my order on May 27th. Was promis... Se mere
Would rate 0 if I could, Ordered a T-shirt from them which I returned, was told I’d have a refund within 2 weeks. Don’t reply to emails, calls, what’s apps or Instagram messages despite sending... Se mere
Virksomheden har svaret
Ordered 2 Moncler T-shirt’s and Valentino Slides - items sent at different times and both later than advertised. T-shirt’s a few days late and slides nearly 4 weeks late. Emails were responded to in t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to the official Rainbet profile on Trustpilot. This is the only verified page for rainbet.com, and our team reads every review left here. Rainbet is an online entertainment platform built for people who value speed, simplicity and a genuinely rewarding experience. We bring together a large library of games from well-known studios, a clean interface that runs smoothly on desktop and mobile, and a rewards programme that grows the more time you spend with us. We believe a great platform should feel effortless, which is why we focus on fast withdrawals, clear terms and an account area that shows you everything at a glance. There are no hidden steps and no confusing menus, just a straightforward experience from your very first visit. Our rewards programme is our way of saying thank you to the community, with regular members unlocking personalised perks, levelling benefits and exclusive events throughout the year. When you need a hand, our support team is available 24/7 via live chat. Whether you have a question about your account, need help with a transaction or simply want to share an idea, a real person will get back to you quickly. Every review on this page, positive or critical, is read by our team, and we use your feedback to improve features, speed up processes and resolve issues as early as possible. If something has not gone the way you expected, please reach out to our support team through live chat on rainbet.com before leaving a review, so we can put it right. Thank you for choosing Rainbet.
Kontaktoplysninger
Storbritannien
- www.trndz-boutique.com
1,4
Dårlig
191 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely appalling service. Save yourself some stress and do not use
Absolutely appalling service. I ordered some trainers for £490 on 19/01/20 I didn’t hear anything and emailed and WhatsAppd so many times but did not get a reply until I said I was going to call my bank and get the order cancelled, they then finally replied and promised me they would give me an update the next morning 27/01/21. A week later I still had heard NOTHING. I requested a cancellation again on 02/02/21 and received an email late that night (11.30pm) from DPD saying they are expecting my parcel from Trndz boutique this was on 02.02.21 it has now been another 3 days and it appears Trndz boutique has not actually given my parcel to DPD. Yet it says it is due to be delivered tomorrow? So I have no idea if it’s coming or not?! Can’t see we how it is if DPD have said that they haven’t received the parcel yet. The thing that frustrates me most is I never get a reply to any of my emails or WhatsApp’s. So you don’t ever know what’s going on with your order, all they have said to me is it is delayed getting into the UK, but that was a week ago now. And they did not tell me this at the time of ordering. Only sell products you have in stock! Or let the customer know they will be waiting over 2 weeks! I have never complained about a retailer online but I would 100% not use Trndz boutique again unless they can resolve this quickly and turn their service around so they reply to messages more promptly! Until then though, you would be better using someone like Sneakers from Tom. Who gets your order delivered quick and replies to any messages on any platform promptly so you know what stage your order is at all times.
When you order something you do expect to receive it before 20 days if there is no indication there will be a delay. If I knew there was a delay I would have NOT ordered them as they were a birthday present as I told Trndz boutique in multiple messages.
I do hope they reply to this review as it really is last option as I can not get a response from their online chat service, phone line, WhatsApp or email.
UPDATE: My order has now been cancelled, the day before dispatch apparently so after 20 days of stress about the present I have not got anything for it and the refund hasn’t come through yet. So dont know how long that will take!! Save yourself some stress and DO NOT USE!
Response to Trndz boutique: I asked for a cancellation A WEEK before you sent a dispatch notification and in that week I heard NOTHING. With regards to keeping me informed. That is a complete lie. I have the emails and WhatsApp’s with the lack of response to prove it if there is some way I can upload them. Your response has angered me even further as it’s completely untruthful. Oh and by the way it’s great that you finally reply on here but I did send an email first thing this morning asking when I would receive my refund and have heard nothing back! Again!
5. februar 2021
Uopfordret anmeldelse
Besvarelse fra Rainbet | Official Mirror for UK players
Hi,
We apologise for the delays but we informed you of this and you said you were ok waiting and then said you would like to cancel your order actually when we created a shipping label for your order as you said it was already late so I’m not sure what more we could’ve done with the delays, all you could do is wait or cancel your order - you decided to cancel your order. We kept you informed and delays happen from time to time I’m afraid.
Sorry to hear this is how you feel about your experience shopping with us.
Regards, TRNDZ Boutique
Quick delivery and great products
Quick delivery and great products,
This will be my new go to for designer clothing
4. februar 2021
Great company
Really quick and easy, quick delivery and item perfect. Will buy from again😊 thank you!!
31. januar 2021
I would definitely recommend TRNDZ…
I would definitely recommend TRNDZ Boutique, I recently ordered my wife ALEXANDER MCQUEEN, trainers she wanted, which she loves, the service from start to finish was excellent, I was even updated that the delivery was going to be slightly late by 1 hour !! due to bad weather, the product was good and the service great, can't wait to use TRNDZ Boutique again for our next order.. Tony
26. januar 2021
Great service and price.
19. januar 2021
Uopfordret anmeldelse
Orderd and not even recieved tracking…
Orderd and not even recieved tracking number, no customer service what so ever all the lines are dead
14. januar 2021
Amateurs
Finally got the correct size jacket after a month. Repeatedly asked for the postage charge to send back the wrong size item they sent me but surprise surprise no one answers. Customer service is non existent. No doubt get a bulls**t response about being busy or whatever but aren’t we all? Don’t use!
11. januar 2021
Ordered a palm angels jacket on the…
Ordered a palm angels jacket on the 17th of December is now the 5th of January and not received any item have sent a numerous amount of emails and have had no response
5. januar 2021
Uopfordret anmeldelse
Besvarelse fra Rainbet | Official Mirror for UK players
We have not got any outstanding orders from the 17th of December and have not received any emails from you.
If you can’t provide us with your order information we will be reporting this review for defemation.
Regards, TRNDZ Boutique
Excellent service
Excellent service, delivered even quicker than expected, nicely packaged and genuine item. Recommended
6. december 2020
Uopfordret anmeldelse
Quality service and fast delivery
Quality service and fast delivery. Will deffo buy from here again soon.
4. december 2020
Unreliable
First time I ordered off the website they came through and I was happy. They promised a 10% discount code if I sent a picture of the item. I saw an item on their website which I wanted so I asked for my discount code to where they didn’t respond all day but where posting on their Instagram story so just too busy to reply to a paying customer. Also they cancelled the order in the end because it wasn’t in stock and was a website error which is really annoying as I was after the item for a long time. They eventually gave me a discount code after informing me that they would be let downs. In the end they caved in and gave it and I bought some jeans which came fast but overall I’m disappointed. I hope they actually send the 10% code they’re offering for a review now.
2. december 2020
Uopfordret anmeldelse
Besvarelse fra Rainbet | Official Mirror for UK players
Hi,
We are sorry to hear about your negative experience shopping with us! We receive a lot of messages daily so may not be able to respond immediately unfortunately.
Stock also goes very fast on our website and every now and then the website may glitch and may show an item as in stock when it isn’t anymore. We try our best to avoid this and are working on improving the efficiency of our systems.
We are glad you are happy with the jeans though and will most definitely be using this as a learning experience to provide better service in the future.
We hope you have a nice day.
Regards, TRNDZ Boutique
10/10 would highly recommend to anyone…
10/10 would highly recommend to anyone very efficient service no messing about
2. december 2020
Uopfordret anmeldelse
This is bull crap or a scam I wrote you…
This is the worse I don’t know what’s going on with your customer service or shop but my experience has been ridiculous you reported my review this morning then finally emailed me after almost 3 months saying to write you from the email I order from which I clearly told u in the message my order number and email I ordered from... I contacted you people from that email as well about not receiving my item and simply wanting my refund I have proof of invoice 🧾 also sent you photos still says no item delivered you haven’t refunded me about my item order number 3967 u can contact me back from the email I ordered from now that you have it
25. november 2020
Uopfordret anmeldelse
Besvarelse fra Rainbet | Official Mirror for UK players
Hi,
From what I can see here you’ve received the shoes. DHL tracking code: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=5999181436 and you got refunded for the T-shirt. If you still haven’t received the refund for the T-shirt we will look into this and try and resolve this ASAP. You should also contact your bank regarding this as it may be an issue from their side.
Also since you placed your order through our previous website you should direct your review towards our previous domain according to Trustpilot rules.
Regards, TRNDZ Boutique
Great service
20. november 2020
Uopfordret anmeldelse
Good prices and quick delivery
Ordered a Dior top and messaged the Instagram account to ask for details on the order but no response. Other than that the t shirt was as expected and delivery was faster than expected. Good prices and quick delivery, would definitely recommend.
13. november 2020
Uopfordret anmeldelse
Prompt service and very friendly and…
Prompt service and very friendly and helpful staff. Replied to a query I had almost instantly. Item came within 5 days and was perfect. Highly recommend shopping here and will certainly be using again
22. oktober 2020
Uopfordret anmeldelse
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