I ordered trainers at retail price and have been trying to contact them to send them back as the quality of the product is shocking! I have emailed them back to get a refund but no response whatsoever... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Order No. #5973 Seems like the only way to get a response is to write a review on here. Sent numerous emails, what’s apps, tried calling their ‘number’ about my order on May 27th. Was promis... Se mere
Would rate 0 if I could, Ordered a T-shirt from them which I returned, was told I’d have a refund within 2 weeks. Don’t reply to emails, calls, what’s apps or Instagram messages despite sending... Se mere
Virksomheden har svaret
Ordered 2 Moncler T-shirt’s and Valentino Slides - items sent at different times and both later than advertised. T-shirt’s a few days late and slides nearly 4 weeks late. Emails were responded to in t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to the official Rainbet profile on Trustpilot. This is the only verified page for rainbet.com, and our team reads every review left here. Rainbet is an online entertainment platform built for people who value speed, simplicity and a genuinely rewarding experience. We bring together a large library of games from well-known studios, a clean interface that runs smoothly on desktop and mobile, and a rewards programme that grows the more time you spend with us. We believe a great platform should feel effortless, which is why we focus on fast withdrawals, clear terms and an account area that shows you everything at a glance. There are no hidden steps and no confusing menus, just a straightforward experience from your very first visit. Our rewards programme is our way of saying thank you to the community, with regular members unlocking personalised perks, levelling benefits and exclusive events throughout the year. When you need a hand, our support team is available 24/7 via live chat. Whether you have a question about your account, need help with a transaction or simply want to share an idea, a real person will get back to you quickly. Every review on this page, positive or critical, is read by our team, and we use your feedback to improve features, speed up processes and resolve issues as early as possible. If something has not gone the way you expected, please reach out to our support team through live chat on rainbet.com before leaving a review, so we can put it right. Thank you for choosing Rainbet.
Kontaktoplysninger
Storbritannien
- www.trndz-boutique.com
1,4
Dårlig
191 anmeldelser
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Iv still not had my order refunded
23. februar 2022
Order #6442
Order #6442
After a little trouble with communication everything was resolved. Back and forth communication through WhatsApp and email about changing the size for my order before it was sent to me. It was then shipped very quickly with a quality pair of trainers that I’m very pleased with.
14. januar 2022
Uopfordret anmeldelse
No item order #6386
Ordered 30th November, money taken 7th December. Item should’ve arrived within 2-5 days. It’s now 21st December and no item. Did respond to one email on 11th Dec to say item would arrive latest 17th. Still waiting…… tried to contact by email, what’s app and Instagram. Terrible! I wanted to give them the benefit of the doubt but this is now ridiculous and I have no present for my son!
The item arrived on 24th December, still no refund for the postal charge as promised though??
The item is genuine and as described, however the buying experience and delivery was terrible
21. december 2021
Why doesn’t Trendz care…
Why doesn’t Trndz Boutique care about repeat business , customer loyalty, word of mouth, referrals, company brand etc…
Why even start a retail business if you can’t be bothered to adequately serve and support customers. It’s a bizarre & infuriating experience.
It’s actually unbelievable. Not only did I have to wait over a month for my delivery ( no updates or contact whatsoever) but they simply *DO NOT RESPOND to customers*. The website contact phone number is constantly forwarded to a Lyca mobile voicemail - 24/7. No answer, no call back. Same with the email address: Nothing.
The refund terms apparently give you 14 days to return an item but the process is so long winded : you must email them to request a ‘returns form’ and return address - AND THEY DONT REPLY to your emails and chase messages, which eats into your 14 days….
In the end i sent my item (recorded delivery & signed for ) back to the website registered address for fear of running out of time. I bought an item for £560 from these guys and they just will not respond or give me my money back.
I bought from you in good faith & now you are playing games. What are the customer options when we in get violated in this way ? Must we track down the owners of Capevinehill Ltd (owners of Trendz boutique) just for a straightforward refund ???
Wouldn’t it be easier to just treat customers with respect ?
UPDATE:it’s disgraceful they can find time to reply on here, but nothing to me privately!
Worse still they are deceiving everyone. They are NOT replying to me by mail or WhatsApp.
I’m not writing on here for no reason!! They received my unopened item back last Friday (recorded & signed for) & still pretend - yet - won’t issue my refund or give me an idea of an update. Should I post proof of receipt on this website just to get you to act appropriately???
13. december 2021
Besvarelse fra Rainbet | Official Site
Hi,
You emailed us looking to return your item and we responded referring you to our returns centre which we use to handle returns.
We will handle your return like promised and will refund you your money.
I don’t understand the reason for writing a long winded review on a different name claiming otherwise before we’ve even had the chance to do so…
We don’t have a customer service number on our website so I’m not sure which number you’ve been calling either since we use email, WhatsApp chat and Instagram.
We’ve not received your item back yet but once we’ve received it you can rest assured we will refund you.
Regards, TRNDZ Boutique
Edit:
We’ve replied to your many emails and if you didn’t get it the first time we will say it once again on here: we will process your refund once the item has been received and checked.
Regards, TRNDZ Boutique
Hi Marshallah really nice people they…
Hi Marshallah really nice people they were and really friendly
12. december 2021
Uopfordret anmeldelse
Brilliant! Ignore the other reviews!
Reading the reviews that are so negative on this small business is actually really sad, their app is amazing as you can track your order so easily when I did need to contact them to see if my item was being shipped it did take a few days for a response but over the Christmas period it’s understandable, I imagine they’re also very busy. But, I received my item today and it was packaged really well and shipped yesterday and it’s here by 10am so I can’t fault this company at all! definitely recommend ignore the other reviews!
10. december 2021
Uopfordret anmeldelse
PATHETIC SERVICE
PATHETIC SERVICE, I DO NOT RECOMMEND ANYONE TO PURCHASE HERE!! It was the first time my experience was bad!
9. december 2021
They have become better at sending out…
They have become better at sending out delivery and they have good stuff at reasonable prices so they alright
25. oktober 2021
Unbelievable - do not use!
Unbelievable - Trndz even tried to challenge the validity of my review, knowing full well they still have my money and have not replied to any messages. Well it seems they spend more time trying to discredit bad reviews than operating a trustworthy business. My review was verified by Trustpilot. Do not use these guys.
28. september 2021
Uopfordret anmeldelse
Didn’t even get my shoe sent then…
Didn’t even get my shoe sent then numerous emails texts on what’sapp aswell Instagram to no reply shocking
15. september 2021
Besvarelse fra Rainbet | Official Site
Hi,
We couldn’t fulfil your order as it flagged up as potentially fraudulent and you failed the verification.
Apologies for any inconvenience caused.
Regards, TRNDZ Boutique
Sent my order back weeks and weeks ago…
Sent my order back weeks and weeks ago and still haven’t heard anything back about my refund, I sent a number of emails about my refund as well and heard absolutely nothing. Shocking company to order from, absolute joke.
9. september 2021
Trainers never turned up
Trainers never turned up!
Did not answer any of my emails!
Avoid at all costs!
8. september 2021
Avoid at all costs!
Horrendous service! Took the money for my order straight away but had to wait two weeks for delivery.
Needed to return the item, which they were very prompt with an email on what I had to do to return. Once returned it took six weeks to get my money back!!! Loads of calls, emails, what’s app messages with no reply other than answerphone message or a generic email to say they would get back to me. It was only when I sent an email threatening action through the small claims court that I received a refund.
Wouldn’t touch them with a barge pole!
3. september 2021
3 months on no refund of 150
3 months on no refund of 150, and ignored by the company
3. september 2021
Very slow with responses and difficult to get in touch with…
Very slow with responses and difficult to get in contact with. Delivery took about a month!
Product was good though.
2. september 2021
Extremely bad service from this…
Extremely bad service from this company! Took money off me for something that was out of stock… ignored multiple attempts at contact. Kept telling me my item was on its way when it wasn’t. Took me 7 weeks to get a refund!
31. august 2021
Never received my item and customer…
Never received my item and customer service number never gets answered.
30. august 2021
Got an email on the 22nd June saying…
Got an email on the 22nd June saying they were processing the refund 8 weeks later I still haven’t received it and no one is replying to my emails
26. august 2021
Returned an item and wasn't refunded
23. august 2021
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