Trinity Estates Anmeldelser 

Incompitent and totally unreliable. Caused a lotbof damage by referring my account in error to JB leitch solicitors. Halifax mortgage have applied charges to my account due to your incompitence

What can I say about this company….it’s AWFUL they are one of the WORST companies I’ve ever had the pleasure of using for “maintenance”
I live I an apartment complex of about 10 buildings and they will send a email then letters to my building for something that doesn’t have anything to do with the building I live in (waste of money) you complain about things to them and get told it’s not there problem… I’ve had 2 expensive mountain bikes stolen from the “bike stores” in the building due to the locks on the door being that easy to break into, all you need is a piece of plastic and you’re in. I complained about this and they just said the locks are satisfactory. I complained about kids smoking weed in the bin stores and setting the fire alarms off, they said it’s not their problem contact the police they gained access to the bin stores due to rubbish locks on said doors. They use cowboys to do the maintenance I could go on and on and on but I won’t. They are a rip off company who unfortunately I have to use 😐 if you’re thinking of buying a apartment with these as the maintenance company don’t do it

Trinity is awful - constantly overcharging for works which are overpriced. Recently we have been told our fire doors are not up to scratch and each owner has to pay for remedial action but these doors were installed by the builder incorrectly. Trinity are doing nothing to sort the issue; leaving us with insufficient fire doors. They keep sending more bills and even changed the locks to the building and didn’t let owners know.

Currently we are seeking legal action against this company.

There are two managing companies I wouldn’t touch with a barge pole, Trinity and Firstport.

The worst company I interacted with in my life. Took half a year to replace a garage fob for which they charged 64£, couldn't provide an invoice, lied several times, and eventually, after half a year, told us that they had renew the gate so the fob is no longer useful. Customer service feels like dealing with an outright scam.

Mr Paul Parsons , From Trinity . Was very helpful with my enquiry regarding fire certificates,
That it made it a pleasure to make a enquiry .
So thank you Paul, and Trinity .
Mrs H . Gibson

Esme was very responsive and efficient. She helped us a lot and is very reliable.

I have contacted Trinity twice about an issue with grounds maintenance. The ladies taking the calls are very pleasant, but not able to do anything. The actual property manager Dale Woodhouse who deals with these matters does not accept telephone calls or emails directly, nor does he seem to have a secretary or office support. This lack of direct responsibility means no communication with the customer, frustration as the customer service team have little to no understanding of the issues and thus dreadful service.

Having moved back into my property after ten years, the state of the building is shocking. The property manager, Sophie Nash, is unresponsive and has to be chased multiple times just to get a reply.

Despite paying almost £3,000 a year in service charges, I’ve been waiting over two weeks for a simple car parking pass – I should at least be able to park in my own car park.

The bin store is disgusting: rubbish and recycling are overflowing everywhere, creating a health hazard and attracting vermin. My emails about this have been completely ignored.

To make matters worse, the front entry door lock has been broken for over a week. It took days before our complaint was even acknowledged, showing zero regard for residents’ safety or security.

If I could give 0 Stars I would. THis Company is rubbish, pure and simple, rubbish. They are extremely difficult to communicate with by email and it is impossible to get through on the phone to either Customer Service (not really surprising as it does not exist) or Customer Accounts. The charges are constantly rising with little or no explanation. My 2025 - 2026 charge has increased over 2024 - 2025 by 60% plus they have levied additional balancing charges running into hundreds of pounds. If you do manage (with extreme difficulty) to get copies of invoices and details of expenditure they provide it in such a way that it takes days to sort out and understand. They have recently told me that my flat front door (a fire door) needs the closing mechanism repositioned. They don't say why and the door closes and latches perfectly. Repeated requestd for clarification fall on deaf ears. If I was to buy or rent a property, if Trinity Estates were in anyway involved it would be no deal.

They have increased the common fees by 50% in a year!!! They sent a budget list with items they charge without proofs. Then they sent threatening emails to receive payments. I have asked them to send me all the invoices from their expenses. Can anyone advice what's the best legal way to report them?

Shady company, builders use them for a reason! Obscure bills, they are unable to issue partial bills even though they haven't been managing our estate until Feb 2025 and we are paying for 3 yrs. The estate is a massive mess. Huge weeds are growing everywhere, no maintainance whatsoever, paths are ruined, bins are full. For 12 months we all trying to contact them with no luck. Now another new manager, Chloe, responsda every 3-4 weeks if she wants.

There are many chronic issues that tenants continue to report, both internal (hot water fails, water leakage, inappropriate disposal of domestic waste etc) and external (strangers attempting access by damaging gates to car park, tail-gating etc).
Here is the text of a recent email to Michelle Coates, Building Manager (I am landlord of an apartment):
"Thanks for everything you are doing to improve how the estate functions. I hope the Whatsapp group is an effective means of communication and coordination. You seem to be involved in a lot of out-of-hours exchanges, and I wonder if rules need discussing with members. Your continuing mental health is of interest to everyone for both personal and professional reasons."

The arrival of Yasemin as our property manager has in my experience greatly improved the service offered to leaseholders on our estate. She has always replied promptly to emails and has understood my concerns on various issues and taken prompt action when required. She is persisting in trying to get residents to reduce the amount of rubbish left around the estate which I am sure is appreciated by everyone who lives there as it is unsightly and unhealthy with pests at the moment

I never understand the bils and how are calculated. charging a lot of money for services and never maintain them,

The fees have been rising by over 30% each year, which is concerning and seems unreasonable.

Obstructive. Unhelpful. Expensive

I've recently had the pleasure of dealing with both Michelle and Vicky, and I couldn’t be more impressed with the level of service I received.

Vicky was incredibly helpful over the phone. She was friendly, knowledgeable, and even called me back after our call was unexpectedly disconnected. Her support was prompt and made the process far smoother than expected.

Michelle followed up quickly via email and was just as professional and efficient. She made sure everything was on track and kindly passed along my positive feedback to Vicky’s line manager, which I really appreciated.

Now I just need to find Michelle’s boss so I can pass on how brilliant she’s been too!

It’s genuinely rare to come across such responsive and personable service. Michelle and Vicky are both a real credit to their team.

Highly recommend.

Absolute scam artists. They didn't contact me to charge service charge or ground rent, etc for 5 YEARS, I paid off any bill that I received during this time (including ground rent and service charges), and then they produced a bill of £7,000+ for 5 years of supposedly not paying. Many of the charges they put on this bill had already been paid (I kept the payment references), then despite me disputing this via email, and calling up to pay on multiple occasions, they didn't answer the phone or respond (I tried 6+ times). Then I get a legal letter saying I owe £9,000 due to "legal costs" and "interest". Do not use Trinity Estates.

We have had some good and some poor property managers over the years, but Yasemin has been fantastic since she took over managing our block. She is extremely organised, responds to all problems promptly and has helped us deal with the longer term issues which need sorting out.

Trinity charge a lot of money for a service that in many cases is not provided to an acceptable level. Areas that have been landscaped are not always maintained and there are more weeds than plants. The money charged is often not explained or justified and there are requests made for additional work which is not always carried out.