Travelstart South Africa - Travel Agency Anmeldelser 

An excellent online booking ap. But..... never make changes to your flights. Their Helpdesk is appalling. Don't answer their phone or send the adjustment invoice. I ended up traveling to their offices in CT to make the required changes.

A horrible experience with this company. I only realised later, when I checked my phone, that a transaction had been made from my account for a flight that I never booked or authorised.

I contacted them immediately to request a refund because I did not make the booking. I also asked for information about who made the booking, since the money was taken from my account. Instead, I was told they could not provide any information because of “client privacy.”

What makes this even more frustrating is that the transaction involved MY money, yet I was not given a proper explanation of how the booking was made or who authorised it.

To make matters worse, the agent I spoke to struggled to understand basic English, which made an already stressful situation even more difficult.

Very disappointing customer service.I wonder how do you guys use this company

We booked return flights to Rome through Travelstart in April, months ahead of the trip, and paid extra to select specific seats with extra legroom for both my wife and me across all four flights. When we went to check in with Lufthansa, none of those seats had been allocated to us. We called Lufthansa directly, and they confirmed our seats had been prebooked on their system, but that Travelstart's payment for the seat selection was never received in time, so the allocation was released.

We contacted Travelstart to sort this out and were offered standard economy seats instead, with no extra legroom, as if that resolved the issue. We had paid nearly R12,000 for seat selection on this booking. Being told after months of planning, at check-in, that the seats we paid for simply were not secured because of an internal payment failure on Travelstart's side is not good enough.

We are now pursuing a refund through the proper channels. Would not rely on Travelstart again for anything beyond the cheapest possible fare with no add-ons, since paid extras do not appear to be reliably honoured.

Travelstart booked a flight with not sufficient time to travel to an other airport. I had to change one leg of the flights, paid them to do so. I received my changed e ticket, when I tried to use this air ticket in an other country on a Sunday, I was told that travelstart did not complete my booking. After a few ours waiting for travel start to revert back to me, an answer machine inform me that the office is closed. i received a call back only after 9 hours.

Do not use travelstart they are scam artists. Their system changed the date on our flights and they refused to admit it and we had to pay to correct it. Absolutely disgusting. Will never use them again

I booked a flight to return from cpt on the 27th of September, I double checked that this flight, FA205, actually existed and it did. I paid and when I checked the booking the date was changed to 27th of October. Hopefully travelstart can come right and fix this issue.

booked and paid for my flight (leaving on Sunday) on Friday. When prompted to check in, I was unable. Travelstart never actually PAID for my flight. After hours on WhatsApp and 2 bounced-back urgent emails, I booked THE EXACT SAME FLIGHT and am now still awaiting any feedback or response from a human. BETTER OFF WALKING TO YOUR DESTINATION.

Having the worst experience ,and problem still not resolved waiting 4 days for a flight change !! And I have paid insurance ! Shocking do not recommend at all ! Last time I will be using travelstart

Tried to manage my booking. No response to email. A day later , no answering of phones, saying That I have reached them out of office hours yet it's 10am during a working day. And then they say if urgent use the WhatsApp service - well the automated comes back saying an agent will be with you shortly then two hours later, the Chat is automatically closed. Impossible to reach them. I needed to contact the airline directly. Very poor , will never recommend to anyone to use them

I would actually rate them -1 if I could. They held onto our refund from Emirates for eleven and a half weeks and only made payment after 4 phone calls the last one being very heated and threatening them with legal action. Me r got full amount and they made interest on our money while they held onto it. Then had to phone bank to get it cleared after two days. MY ADVICE NEVER USE TRAVELSTART.

Terrible experience Travelstart took their commission and then their website bombed and I did not get a ticket I now have spent more than an hour proving that they have taken my money. Do not use !!!

Zero Customer Service - Impossible refund system.
Denied right to fly as we did not get a British Visa for the 1 hr layover in London. (No information on UK.gov confirming that a visa is needed). Tried to rebook flight via different airline however funds where "locked in", so lost a lot of non refundable money on accommodation and car hire already paid for. Despite the situation no assistance given by TravelStart.
By January 2026 we decided that we would need to get a refund as travel was now out of the question as so much money had been lost. Asked for refund, quote was sent and accepted. 4th Feb 2026 followed up with call centre to be told the refund request needs to be done online. A link is sent to me and I fill in the refund request. Follow up again on 31st March 2026 as I was informed refund would take 6 to 12 weeks. Call centre said there was no record of my request online and therefore needed to start the proceedure again. Call centre agent completed the request on my behalf and confirmed it was submitted, advising I needed to wait a further 6 to 12 weeks for refund.
Phoned 19 May 2026 to be told there is no record of me accepting the refund quote, despite having done this process TWICE. I requested that the matter be escalated to management. Agent reassured me that they will respond via email as to when to expect refund. Within 20mins I receive an email stating my enquirer has been closed as my query has been resolved!!!!! NO IT HAS NOT.
What is the next step? The call center is being answered by people in India who are difficult to understand, unlike my previous interactions with locally based in South Africans.
Has the South African operation gone into liquidation? Is this just the normal run a round that all your clients get?
FOLLOW UP: After lots of backward and forwards I was contacted by Nawaahl, from Travel Start who has worked on fact checking and acting as a liaison between myself and management. We have come to an amicable compromise, thanks to her efforts. Despite this taking 5 months to resolve, I have increased my rating from 1 star to 3 starts, encouraging readers to be aware of the shortfalls of not dealing with a travel agent.

Appalling service,,failed to notify my husband his flight had been cancelled by SAA. He only realized when he tried to check in online. Now they are impossible to get hold of for a refund. How are people like this still in business?! I wish I had read reviews before I booked this flight for him and I would strongly recommend not using them for any bookings. Luckily we have small claims court and NCC as not refunding this money is theft!

Avoid like the plague. We paid online and did not receive the flight tickets or insurance policy we paid for. After many emails and a lot of panic, we got the flight bookings - but we never obtained the travel insurance. Go elsewhere.

If I could give them a zero I would. Their service is so bad. Rather buy your tickets direct through an airline. With the recent cancellations due to the war I’ve heard stories from many about how they lost thousands because they only offered partial refunds where others who booked through the airlines got full refunds. This company is a scam.

DO NOTE BOOK FLIGHTS THROUGH TRAVELSTART!!! My husband booked and paid for three economy premium return tickets from Cape Town to Bangkok via travelstart. He contacted them and paid for a change of the one connecting flight due to a very short layover. He paid R5000 for the change only to discover that they incorrectly downgraded our entire flight to economy. I only discovered it when I logged on to see if I could book extra leg room seats. There are now no seats available in premium economy and all they can offer is a refund of R2000 for three of us. Its literally *****. This was meant to be our family moon after our wedding and I am so disappointed. When travelling with a 6 years old over night, every bit of extra comfort makes the difference. I also travel out for work purposes the day after I get back. Just do yourself a favor and book direct with the airlines or through a reputable travel agency. There are so many bad reviews and our first mistake was ever using them to book our flights.

I had to rebook a flight urgently and Santosh assisted me exceptionally well. He was patient, explained everything extremely well and answered all of my questions before successfully changing my booking. Thanks Santosh.

I give Travelstart a 10/10 Excellent review. Syed Sarmad Ali helped me with making amendments on the airline in a short time and I really appreciated all the timeous assistance with this. Thank you very much Syed for an excellent service received today!!!!

Tried to get help with urgently changing a booking due to Family emergency...TERRIBLE, and USELESS...They LIE when they say they are an "African Travel Agency". They are not. They are just a front for a bad Indian Call Cntr, who move far too slowly & never call back. The SA based Office & SA Agents can't help at all. Just a useless postbox. Not worth any small saving in the ticket price. Definitely NEVER using Travelstart again!