Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
What more can I say I have had so much support and amazing holidays booked for my family.
We have booked last 2 years and had the best all inclusive holidays with my children and Grandchildren thanks to the amazing help from Angela White from Travel Solutions.
Angela has got to know me and what suits us Im looking for next year and I know I will get support from Angela thank you so much .
We booked our honeymoon to Vietnam through Travel Solutions expecting a premium, stress-free experience. Unfortunately, the trip was very poorly executed and fell well below what was promised.
Two of the hotels included in the itinerary were directly opposite active 24/7 construction sites, something that could easily have been identified with basic due diligence. In Ho Chi Minh City we were woken throughout the night by drilling and had to spend valuable time during our honeymoon viewing multiple rooms before eventually settling for a downgrade to escape the noise. On Cat Ba Island the situation was even worse, with a major construction site opposite the hotel that had reportedly been ongoing for years. We had to leave and book another hotel ourselves to get away from it.
The travel planning itself also made little sense. After visiting Ha Long Bay we were taken three hours back to Hanoi, only to travel four hours the next day to Cat Ba Island, despite Cat Ba being only around 15km from Ha Long Bay. This resulted in unnecessary and exhausting travel time.
There were also administrative errors.
Our domestic flight required a paid name amendment at the airport because our middle names were missing from the booking, and despite booking our return flights well in advance, my husband and I were not seated together on the flight home from Hanoi to Heathrow.
When we raised these issues afterwards, the customer service was frankly atrocious. Responses were slow and dismissive, and the initial compensation offered represented less than 2% of the total holiday cost despite the significant loss of enjoyment during what was supposed to be our honeymoon.
Even when compensation was eventually agreed, the amount paid was £100 less than the agreed figure, meaning we had to chase them again to receive the correct amount.
Overall, the experience left us questioning the value of using a travel company at all. The best hotel on the trip was the only one we selected ourselves.
For what was meant to be a once-in-a-lifetime honeymoon, the planning, quality control, and customer service fell far short of expectations.
I would strongly recommend doing thorough research before booking with this company.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
