Transnusa Anmeldelser 

The delay I experienced on flight [8B386] was completely unacceptable. While I was informed about it, the length of the delay had no reasonable justification, and I received no apology or compensation whatsoever for the inconvenience caused.

In addition, the seating on board was extremely uncomfortable. The seats were unacceptably narrow, which made an already long journey even more unbearable. As a paying passenger, I expect a basic standard of comfort during my flight.

I would like to remind you that my time is just as valuable as my money. If this matter is not resolved appropriately, I will not hesitate to escalate this complaint to consumer rights authorities and share my experience publicly on social media.

I would give 0. I booked a flight with booking.com while in Indonesia. Not even a week later, my family and I suffered a 7.7 earthquake while in Riung on Flores Island and were urged to immediately leave the country per the French embassy. I tried contacting Transnusa via email and WhatsApp (cannot call bc of international phone number). I received no answers via email. Only after 3 days of texting did I get an automated response that got me nowhere. Horrid, atrocious customer service. You cannot speak to a person. And Booking.com did nothing to help

Worst airline I’ve ever had to deal with. We booked a morning flight and they changed it to a night flight. They let us know at 5:50pm and their customer service office is only opened from 9am-5pm. Now we had to change the flight on their website, because we can’t arrive that late and for the ironical cherry on top, we have to pay a penalty. Try to avoid this airline, because everything sucks there!!! I would give 0 stars if I could

My baggage arrived completely torn apart, with a large section of the hard shell broken away and one wheel completely missing. The damage left a large hole in the suitcase, and several of my personal belongings were also lost as a result. The suitcase is now completely unusable.

I have sent numerous emails to TransNusa’s supposedly “Customer Care” email address, as well as contacting them through WhatsApp. My repeated requests for my claim to be reviewed and properly dealt with have simply been ignored.

I also called their Sydney office, only to be told that baggage claims were not their responsibility and that I should just keep following up with the same Customer Care email address that isn’t responding.

For an airline to severely damage a passenger’s baggage and then make it this difficult to get a claim properly addressed is extremely disappointing. Customer Care should actually mean customer care.

I am still waiting for TransNusa to take responsibility, investigate my claim and provide a proper resolution. So far, NO RESPONSE.

This Airline is a freaking joke. First we get booked on another flight, just a few hours before our actual flight. Then for this flight they call us to Board, but the crew wasnt even there yet. So standing in the boarding line for over 1 hour - then the following flight actually passing us. Aside from this, pretty much every other step was really bad as well, felt Like they were trying to give you the worst experience possible.

Highly Not recommended.

They changed the flight details to a couple of hours later, just a few hours before the flight without giving any reason. I didn't consent to the new flight details and customer support asked me for my details. It's been two months and they still haven't confirmed that I will be refunded, as it is currently being "processed". I haven't received further responses when asked for an update.

Edit: I managed to get a refund through their official website, search for "Transnusa refunds" on Google.

**Une compagnie à fuir.**

Notre vol a été reprogrammé à trois reprises avec des changements d'horaires injustifiés. Nous devions arriver à 13 h, mais nous sommes finalement arrivés à 1 h du matin, soit près de 12 heures de retard.

Alors que l'avion était prêt à décoller, l'équipage nous a annoncé un problème technique. Résultat : 1 h 30 d'attente enfermés dans l'appareil, sous une chaleur étouffante, sans véritable information. La communication avec les passagers a été quasiment inexistante pendant toute la durée de l'incident.

Le repas prévu n'a jamais été servi durant le vol.

Malgré plusieurs e-mails envoyés après le voyage, je n'ai reçu absolument aucune réponse de la compagnie. Aucun geste commercial, aucune excuse et aucune compensation financière malgré ce retard considérable sur le vol du 14/07/2026.

Au retour, le 22/07/2026, les mauvaises conditions météorologiques nous ont obligés à atterrir dans un autre pays. Bien entendu, la météo n'est pas de la responsabilité de la compagnie. En revanche, la gestion de la situation l'est : aucune communication claire, plusieurs heures d'attente bloqués dans l'avion sans informations.

Au final, deux journées de vacances perdues pour un trajet qui dure normalement environ deux heures.

Je ne recommande absolument pas TransNusa. Si vous avez une autre option, choisissez-la. Vous vous épargnerez probablement beaucoup de stress, de temps perdu et une expérience très décevante.

I booked 2 fly, never received a confirmation email, call them, never answered and the phone shut off automatically after 15 minutes, contact via what's app not a response since a day, same via email...

I would highly advise against booking with TransNusa. We did not choose this airline because they were a budget option; in fact, their tickets were more expensive than both Singapore Airlines and Garuda Indonesia for this route. We chose them strictly because their 14:00 departure time suited our family perfectly. It was a massive mistake.
1. Rebooked without consent and zero support
At 18:00 the night before our flight, we received a notification that TransNusa had unilaterally rebooked us to a 17:30 flight. Immediately after sending this, their customer service closed. Their support hours are shockingly limited (10:00–17:00), leaving passengers completely stranded outside of those hours.
There was no response on WhatsApp.
The phone lines went straight to an automated message saying they were closed.
I even went as far as calling the airport directly to be transferred to TransNusa's transit office, but that was completely closed and unstaffed as well.
2. Completely useless customer service
The next morning (day of departure), I called exactly at 10:00. After waiting 10 minutes to get through, the agent told me they could not change our flight to an earlier time—despite the fact that there was a 12:25 departure with available seats. Absolutely zero flexibility or willingness to help a family they had just inconvenienced.
3. Delays, poor communication, and no card payments in 2026
We arrived at the airport for the new 17:30 flight. Boarding started promisingly at 16:45, and the gate closed right after. But then we were left waiting for over an hour before the aircraft even arrived at the gate. There was absolutely no communication or updates regarding the delay. The monitors just read "Last Call" and "Gate Closing," meaning we couldn't even leave the gate area to get food. We didn't end up taking off until 19:20.
Once onboard, the crew didn't offer a single apology for the massive delay. To make matters worse, my 2-year-old son was starving because we hadn't been able to eat at the gate. When I tried to buy food on the plane, I was told they do not accept card payments because they don't have card machines onboard. Welcome to 2026, TransNusa.
Conclusion
No compensation, no customer support when you actually need it, no communication, and not even a basic apology from the crew. If you value your time, your sanity, and your family's comfort, pay the same (or less) and book with a reliable premium carrier like Garuda or Singapore Airlines instead. Avoid this airline at all costs.

Trying to cancel my flight, the website has no option to cancel. I’ve emailed and WhatsApp and still no response. No number to call either!!!!

They reschedule my flight, had to cancel and since 1 month waiting for the refund..

Delayed flight, schedule changes, unhelpful staff and the worst website of any airline.
9 times our of 10 their website is broken so you can't check in online and have to leave for the airport early to check in.

Flug von Bali nach Lombok mit 55 Minuten Vorverlegung des Abfluges. Mitgeteilt via Messenger und mail knapp 24h zuvor. Auf meine Antwort, dass ich im "Moment" im Flieger bin und mit einem internationalen Flug anreise hat keine Reaktion ausgelöst. 20 Min. vor der neuen Abflugszeit bin ich am Schalter. Ein "boarding" wird mir verweigert. Ich kann einen Flug für den Folgetag buchen. Der Rest ist mein Problem.

Although I have a plesent flight while I’m flying from Singapore to Jakarta smooth n easy check in ..but from Jakarta to Singapore is honestly ridiculous and disorganize how r the check in counter are mix with a flight from china .. n the staff even told me i can come back in an hour or so so the q will be a lil quieter lol .. moreover despite being busy there are four counters with staff sitting at them but with a closed sign present..hence please check in 2 hour before otherwise 3 hours will not work with them ! I don’t recommend flying from Jakarta tho with this airline

Extremely disappointed with the lack of communication and professionalism from TransNusa.

My flight was cancelled and rescheduled twice, leaving me with no reasonable option but to book alternative travel at my own expense in order to return home to my children. This resulted in over $1,100 AUD in additional costs.

I have contacted the airline multiple times and sent a formal complaint, yet after more than a week I have received no response or acknowledgment.

For an airline, this level of customer service is completely unacceptable — especially when customers are left stranded and financially impacted due to repeated cancellations.

I am now forced to escalate this matter to aviation and consumer protection authorities.

I would strongly urge others to reconsider booking until customer support and communication improve.

Flight from Bali Dps to Perth. On check was told my baggage was overweight and had to pay approx 80 euro for additional 5kg. The transnusa scales were incorrect. My bags were 20kgs, two bags each weighted 3 kg over. Prior to flight I had them weighted and they were just under 20kgs for both. With the same clothes etc I flew Ercan to Istanbul with no overweight, Istanbul to Kuala Lumpur weight of 40 Kgs two cases ok, Kuala Lumpur to Medan same no weight issues, Medan to Jakarta no added weight problems both bags less than 20kg each Jakarta to Labuan Bajo no excess baggage problems, Labuan Bajo to Lombok again bags weighted less than 40kgs. As state before check in with TransNusa bags were just under 20Kgs each yet out of all the different airlines I flew they said the two bags were 46kg. It was either deliberate to get more money or the scales were wrong. I think it was to get more money as they would not listen no get a manager when asked. Be careful with this airline at Bali airport.

I travel many times back and fort with Transnusa between Jakarta and Kuala Lumpur. 9 of the 10 flights have delay and mostly longer then 2 hours. This company should change their management or stop with the service. What a disaster. I recommend everybody to avoid the flight to Kuala Lumpur with Transnusa

I travel every two weeks to Bali where I live . TransNusa is by far my preferred Airline . Cheap flights, Staff are always kind and considerate, Presently a free 20 kilo bag . Unbelievably normally the flights are not full . Just head and shoulders above any other airline travelling to Bali .

I booked a two-leg journey with TransNusa, but due to their scheduling error, the second leg was moved ahead of the first, making it impossible for me to complete my trip. Despite multiple attempts to contact customer service and repeated requests for a refund, I received no timely or helpful response. The lack of accountability and communication has been incredibly frustrating and has caused significant inconvenience and financial loss. I would not recommend TransNusa to anyone seeking reliable service or customer support.