Unfortunately the Tower airfryer I bought from Lidls gave up after 16 months use. I emailed customer services and they replied promptly. They took a few details from me regarding my use of the appli... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer service Diane was amazing . Faulty air fryer which was replaced no problem . This is what u call proper customer service hence why people use and buy from Tower kerp up the level... Se mere
Virksomheden har svaret
My kettle stopped working and I didn’t realise I hadn’t extended the warranty, but Tower kindly sent me a replacement when I provided the information they needed. Very impressed and thankful for thei... Se mere
Virksomheden har svaret
I emailed to receive a digital copy of my user manual following my purchase which was promptly sent by Ezmie by email. Thank you Ezmie for your very prompt service. Excellent customer care. These 'ad... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Kontaktoplysninger
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Storbritannien
- www.towerhousewares.co.uk
4,6
Fremragende
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thank you
I recently had a steam iron stop working only months before the end of the extended warranty period, was expecting to have to jump hurdles to prove it wasn't my fault, but Sara in customer services was polite, understanding and very efficient in processing delivery of a replacement. Complained on Friday received new iron first thing Monday morning can't say fairer than that. Thank you Sara.
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Sara provided such polite and efficient service and arranged your replacement so quickly. We’ll be sure to pass on your lovely feedback to her.
Thank you for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Ellie was excellent!!!
Ellie was excellent. No messing. Dealt with my problem so quickly. Superb customer service - thank you!
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi Chloe,
Thank you for your 5-star review!
We’re delighted to hear that Ellie resolved your issue so quickly. We’ll be sure to pass on your lovely feedback to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Chuffed
I contacted Tower customer services with a query regarding a broken part. Diane, the contact who helped me was great, she helped quickly and resolved my problem straight away. I definitely recommend Tower
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi Adrian,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so helpful and resolved your query quickly. We’ll be sure to pass on your kind words to her.
Thank you for recommending Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
Left with a faulty microwave with no means of disposal!!
Microwave blew after 6months use! It was a straightforward process in getting a full refund. I was then told I had to dispose of the faulty microwave myself!! I told them on the phone that I am elderly, disabled and housebound and was told that they can send a prepaid label to me and collect the faulty microwave. I then emailed them what they asked me for and again told them I have no means to dispose of the faulty item and this was completely ignored! I am now left with a faulty microwave with no means of disposal. I wish I had bought a microwave from a reputable company that would have arranged a collection.
update:
A drop-off label is not a viable solution. As previously advised, I am unable to transport a heavy appliance, nor do I have the original packaging required by drop-off services. This situation has now caused significant, avoidable annoyance. I was initially instructed to dispose of the item, only for your team to backtrack and ask for it to be posted back. Expecting a customer to source packaging and haul a heavy, defective appliance to a collection point fails to comply with the Consumer Rights Act 2015 principle that remedies must not cause significant inconvenience. I have spent unnecessary time and effort attempting to resolve a problem caused entirely by a faulty product you supplied. Once the refund was finalized, the contract with you concluded and the item becomes the seller's responsibility to retrieve.
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi Deirdre,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and, in particular, the difficulties you’ve faced with disposing of the faulty microwave. While we’re pleased that your refund was processed, we completely understand that this does not resolve the issue of having a large, faulty appliance that you’re unable to transport yourself, especially given your circumstances.
Our returns process does not include a collection service, but we can provide a prepaid returns label for customers to return their items via a suitable drop-off point. We appreciate that this option may not be practical for everyone, and we’re sorry if our communication did not make this clear or left you feeling that your concerns had been overlooked.
We apologise for the frustration this has caused and appreciate you bringing your experience to our attention. Your feedback is important to us and helps us understand where our processes and communication could be improved.
Kind Regards,
Tanya - Customer Service Operations Manager
Had issue with my Vacuum
Had issue with my Vacuum. Fantastic. Exceptional service! The team went above and beyond to resolve my issue quickly and professionally. Highly recommended Zoe and Holly special mention
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted that Zoe and Holly provided such exceptional service and went above and beyond to resolve your vacuum issue. We’ll be sure to pass on your lovely feedback to them both.
Thank you for your recommendation!
Kind Regards,
Tanya - Customer Service Operations Manager
Here's to the customer service team!
Today I would like to take a minute to pass on my appreciation of the customer service team at Tower ,
the way they treated my enquiries with good humour and patience was outstanding, they'll say that they were just doing their job , but they made what could have been a stressful situation for me a calm and stress free one.
By the way I am delighted with my new air fryer, with the three years warranty, thanks to all at Tower house wares .
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi Tony,
Thank you for your 5-star review!
We’re so pleased our team made what could have been a stressful situation a calm and positive experience. It’s wonderful to hear you’re delighted with your new air fryer, too!
We’ll be sure to share your lovely feedback with the team. Thank you for choosing Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
The staff at Tower were so very helpful…
The staff at Tower were so very helpful and sorted out my issue very speedily. A big thank you to everyone there who helped me.
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted our team could resolve your issue so quickly. We’ll be sure to pass on your thanks to everyone involved.
Kind Regards,
Tanya - Customer Service Operations Manager
I have recently been dealing with Zoe…
I have recently been dealing with Zoe at customer services. She was very pleasant helpful and efficient
very unusual in this day and age thanks again for your
kind attention well done
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was so pleasant, helpful and efficient. We’ll be sure to pass on your kind words to her.
Kind Regards,
Tanya - Customer Service Operations Manager
The persons I spoke with were very…
The persons I spoke with were very professional. The service I received regarding an air fryer was very efficient.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi,
Thank you for your 5-star review!
We’re pleased to hear you found our team professional and the service regarding your air fryer efficient. Thank you for taking the time to share your feedback!
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Customer Service
I contacted customer services as I couldnt register my product. Holly replied very quickly and resolved this matter for me. Excellent service provided.
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Holly responded so quickly and helped resolve your product registration issue. We’ll be sure to pass on your lovely feedback to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Very good customer service very…
Very good customer service very responsive the tower had missing brackets they got it sorted straight away.
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi Simon,
Thank you for your review!
We’re pleased our team responded quickly and resolved the issue with the missing brackets. We really appreciate your feedback and hope to provide you with a 5-star experience next time!
Kind Regards,
Tanya - Customer Service Operations Manager
T17128 issue
I was having an issue with my air fryer, I contacted Tower and as this was still under the 2 year extended warranty they were able to help. Ezmie was very thorough, quick and understanding and was able to provide a direct replacement. Thank you so much. Excellent customer service. Highly recommend
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi James,
Thank you for your 5-star review!
We’re delighted that Ezmie provided such thorough, prompt and understanding service and arranged a replacement for your air fryer. We’ll be sure to pass on your lovely feedback to her.
Thank you for recommending Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent staff were most helpful ,
The staff were most helpful ,arranging a new filter for my Tower vacuum. Thank you
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi Diane,
Thank you for your 5-star review!
We’re pleased our team could help arrange a replacement filter for your Tower vacuum. Thank you for taking the time to share your feedback!
Kind Regards,
Tanya - Customer Service Operations Manager
When my microwave started smoking I was…
When my microwave started smoking I was worried as id only had it a few months but elle sorted it out really fast and im now being sent a replacement thank you Elle amazing service
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi Sonia,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you so quickly and arrange a replacement for your microwave. We completely understand how concerning it must have been to experience this after only a few months, so it’s great to know Elle was able to put your mind at ease and resolve things promptly.
We’ll be sure to pass your lovely feedback on to Elle. Thank you again for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Tower Customer Warranty Guidance.Service
Customer Service provided the appropriate warrant info,in a quick ,polite manner
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi Colin,
Thank you for taking the time to share your 4-star review!
We’re pleased to hear that our Customer Service team was able to provide you with the appropriate warranty information quickly and politely. We always aim to make sure our customers receive clear and helpful support when they need it.
Thank you again for your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
After several attempts to register…
After several attempts to register extended warranty with no success, Diane dealt with it for me
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi Kath,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you with registering your extended warranty after you had experienced difficulties doing this yourself. It’s great to know she was able to step in and get everything sorted for you.
We’ll be sure to pass your lovely feedback on to Diane. Thank you again for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Spent £70 on the Avena 16 Piece…
Spent £70 on the Avena 16 Piece Dinnerware Set, the first time cutlery was used on them they have permanent marks left on them, which I don’t expect to happen when I’ve spent £70 on the dinnerware set. Tower offered to replace the damaged items with the same items that will do the exact same thing which wasn’t much of a solution.
Update- Tower have offered and issued an £80 voucher code
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi Alison,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with the marks left on your Avena dinnerware set after its first use. We understand your frustration, particularly when you’ve invested in a new set and expected it to remain in excellent condition.
We appreciate that simply replacing the affected items may not have fully addressed your concerns, and we’re pleased that we were able to offer an £80 voucher as an alternative resolution.
Thank you for giving us the opportunity to look into this matter and work towards a more satisfactory outcome. We’re sorry again that your initial experience fell short of expectations.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower customer services…
I contacted Tower customer services with a minor query I had a couple of days ago.
Diane was excellent, she responded really promptly and my query was resolved same day.
Superb service, thank you
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi Andy,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist with your query so promptly and get everything resolved for you on the same day. It’s wonderful to know you received the superb service we aim to provide.
We’ll be sure to pass your lovely feedback on to Diane. Thank you again for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Helpful group in customer service
I experienced an easy and helpful crew when dealing with them, I had emails from various customer service people, Joseph, Julija and Elle, and all very helpful and got me sorted with a replacement, I think they've a good team there working for them.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi Helena,
Thank you for your 5-star review!
We’re delighted to hear that Joseph, Julija and Elle were all able to assist you and work together to get your replacement sorted. It’s wonderful to know that you found everyone helpful throughout your experience and felt you were in good hands.
We’ll be sure to pass your lovely feedback on to Joseph, Julija and Elle. Thank you again for taking the time to recognise the team and share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
They genuinely care about YOU !
From the first word through to the end of the conversation, my agent Ezmie, kept a professional, kind, helpful and caring tone in her voice.
I was overwhelmed by the ease in which they solved the issue that I had. I generally thought they would do nothing.
I was so impressed. I’ve just ordered some more items, because I know if there’s an issue or a problem it will be resolved. 
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tower
Hi,
Thank you for your 5-star review!
We’re absolutely delighted to hear about your experience with Ezmie. It’s wonderful to know that she was professional, kind and caring throughout your conversation, and that she was able to make resolving your issue so easy and straightforward.
We’re especially pleased to hear that your experience has given you confidence in choosing us again. We’ll be sure to pass your fantastic feedback on to Ezmie, as we know she’ll really appreciate your kind words.
Thank you again for your support and for choosing us!
Kind Regards,
Tanya - Customer Service Operations Manager
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.