Toucan Tools Anmeldelser 

Fantastically helpful service from Rob who helped me chhose the correct lock for my needs.

Very disappointing service – next day delivery not honoured

I placed an order for over £1,200 and specifically chose this company because the order was advertised with Free Next Day Delivery.

Unfortunately, the order was not delivered within the expected timeframe, which caused me inconvenience because I needed these tools for my work.

What disappointed me even more was the customer service when I called to ask what was happening with my order. Instead of being helpful and trying to resolve the issue, I found the person I spoke to rude, dismissive and not helpful at all.

I run a business myself and understand that delivery problems can sometimes happen, but the way you communicate with and treat a paying customer is extremely important.

For an order worth over £1,200, I expected much better communication and customer service.

Very disappointing experience.

Had a real problem with a DHL delivery (not the company's fault). Toucan went above and beyond to follow this up, keep me informed, and achieve the best possible delivery outcome.

Five stars simply isn’t enough to reflect the excellent service, product knowledge, and speedy delivery I received from this wonderful company.

The whole experience was fully supported from start to finish by James aWheatley, who went far beyond normal expectations to ensure I got exactly the right equipment. When I first phoned, James gave me outstanding product advice and talked me through the various Festool options in detail before directing me to the website, where the ordering process was incredibly easy.

Once he realised I’d placed the order, he even sent me a personal email saying he would do his very best to arrange next-day delivery — and true to his word, it arrived within 24 hours.

What can I say? Absolutely first-class service from James. He’s a real credit to your company — and what a company it is too.

You’ll certainly be getting all my future power tool business, and I’ll happily be recommending you to others.

Well done James and the whole team — and thank you again.

Tom Hobbs

Toucan Tools sets a very high standard for tool retailers. My order was processed immediately and delivered the next day, which is exceptional. The DeWALT FLEXVOLT battery received was 100% genuine, from a recent production batch, correctly marked, and exactly as described.

Clear communication, fast dispatch, and complete transparency — this is how professional tool suppliers should operate. I would not hesitate to order from Toucan Tools again and can confidently recommend them to both professionals and demanding users.

Ordered a Leica Disto laser measure… Although it took longer than expected for my order to arrive due to issues with the courier, the guys at Toucan Tools were great. They went the extra mile to track down my order, took the time to call me to keep me regularly updated and ensure that it was delivered as soon as possible.
Also, the price of the item was the best value on the internet by far.
Many online sellers feel their job is done once the money leaves the purchaser’s account. These guys take customer service seriously.
5 stars all round - highly recommend 👍 Thank you.

Helpful staff, good delivery time, great price. Very satisfied.

Excellent delivery on Ingersol SC71 door night-latch. Customer Services (Ben) very helpful to resolve a technical issue. Price was also competitive.

contacted Toucan to arrange a repiar on my Metabo hammer drill: took it round, they took it into the back & brought it back 10 minutes later - fixed on the spot. Can;t get better than this - 5*

Brilliant price, super fast delivery, excellent company too deal with.

Wow order it on the Saturday morning and it arrived Sunday midday. I will definitely be using this company more now with this kind of service. Thanks toucan tools much appreciated

Excellent prices. Quick delivery. Well packed and great product. Ordered once and was so impressed I ordered again.

Bought from them a couple of times online. Excellent service. Used DPD for my delivery which I like as I know when they are coming. Great service. Great Prices. Wish more firms were like this👍

Contacted the store in Leytonstone with an enquiry about some Festool products and was handed over to Matt . We had a brief discussion about what I wanted and he did exactly what I requested. Plain and simple, no faff and it was a better experience then trawling the net the price was good enough for me to make the purchase and they just set the stuff aside . Walked in , payed walked out . My type of shopping . Good experience for a satisfied customer

Cant fault these guys! Ordered some overhead door closers for a renovation job....way cheaper than anyone else and delivery was unbelievably quick too.
Have used in the past and will definatley be using again in the future.

Went to Toucan Hire Norwich for new disk as i xould not get the old one off. The friendly mecanic spent at least half an hour undoing the jammed collet and then fitted new cutting disk.

The bill…..£3.00 in total! Amazing service

After purchasing a Dewalt plunge saw from Toucan Tools I promptly received my order. I phoned them up with a query regarding the use and setting up of the saw but was informed that the Tech guy I needed to speak to was on his lunch. They told me that they would get him to return my call when he gets back. Sure enough just 10 minutes later I get a phone call back. The Tech guy explained everything I needed to know and assured me that if I had any other queries to just phone back. I never write reviews but I was so impressed with the service I received from Toucan Tools that I just wanted to let others know what a pleasure it was dealing with them. I can honestly say I will not hesitate to use this company again. Outstanding service.

Ordered a Souber DBB lock mortiser. The price was very competitive.

Ordered late afternoon on Tuesday afternoon. It was delivered to site 48 hours later (free delivery).

Toucan messed up an order about 17(?) years ago. I had ordered about £400 of Festool abrasives in store for delivery. I was left with both the correct abrasives and some for machines that I didn't even own at the time.

My recent experience was positive and I will consider them again.

The saw I got was very stiff on the slide rails. It also seemed to have a warped base. The box looked properly sealed so not something Toucan could of done.
I cannot fault the customer service I got as a new saw was sent and the original collected the next day. All emails were answered straight away.
As soon as I contacted them with the issue the immediate response was a new one would be sent out.

Cannot recommend highly enough. purchased Festool Track saw and Table saw both delivered quickly and the after sales support was excellent.