Totally Welsh Anmeldelser 

Undoubtedly the worst Company I have ever had to deal with. I have been trying to pay My bill for over a week, to be met with answerphone message telling Me “nobody is available to take Your call, please leave a message” which I have done, to no reply.
Eventually one call was answered by what sounded like an Indian call centre, They explained that “the payment team will call
You back to take payment” (of which they never did!)
I am a totally honest person who just wants to pay the bill that is owing & after this experience & also milk being delivered to My neighbour instead of My address, empty milk bottles amassing because they are never collected, I will also be closing My account forthwith. That is if anyone ever contacts Me!

I have been a doorstep customer for at least 20 years through the various incarnations of this business. Customer service had completely collapsed, their app and website are not functioning, no invoices or method of payment available except by phone. Their call handler sounded like they were in another country the call was so bad we couldn’t communicate. Once I get to pay I’ll be leaving unless there’s a rapid improvement

Total lack of customer care/communication.
After months of trying to get in touch with these people to sort out my bill I finally gave up.
Now these people have passed my account to a collection service who are threatening me with court action.
The nerve of these people is unbelievable.
Give them a wide berth unless you enjoy stress and aggravation.

I'm a very longstanding customer but have been treated appallingly by this company. They suddenly stopped leaving monthly bills with my doorstep delivery, failed to issue any electronic bills and made no contact to say the arrears were accumulating. Despite this complete lack of communication, billing or any chasing/reminder process I recently received a final demand and threat of legal action from a debt collection company for arrears. When I called to query this they had no information to explain why this had happened, offered no apology and simply emailed an invoice, which was the first proof and request for payment that I'd received. What's more, this is the second time that this has happened in less than a year. I've paid the debt and now cancelled future deliveries, bringing an end to over 15 years of previously reliable service. Extremely poor!

I signed up in January and ended up cancelling in February. Appalling service. Many times no milk was delivered at all. When I contacted customer service, they usually responded but not always. I was assured I'd be refunded or not charged for the missed delivery. I'm still not certain if the amount I paid was actually correct. The invoices weren't always clear. My final bill came through for 3 pints. I'd already told them of missed delivery. Should only have been charged for 1. When I pointed this out, I was assured that I wouldn't be charged, yet when I checked my bank statement I had been charged. When I again contacted them they did credit me. I cancelled at the end of Feb, but it has taken until May to sort everything out.

The freshness of the milk has gone down hill in recent months, I had no delivery of milk again this morning, third time in the last few months, also I have had to clean the foil tops before opening, they have been really dirty, when I called, they had a matter of fact attitude, saying, "yeah our delivery van broke down", want have milk today, next delivery is Tuesday, I want to support local business and I liked having milk in a glass bottle, but if things don't improve, I am afraid I will be cancelling my order

I am disappointed Christmas milk was date 1 Jan was off before I could use it Same with New Year. I place out milk etc in my porch with note explaining This appears was ignored and another milk was left opposite the ones waiting for the milkman to deal with. During the holiday period I will add I had to have some one get me milk. I am disabled I do not want any more delivered. I need the bill. G Harris

I’ve had my milk delivered for a while now, the customer service is helpful and friendly. The new portal is very easy to get around to change your order or add to it. There are little presents left before Easter and I have a Christmas card.

Good reliable delivery. Could do with a better website.

The door step delivery is fantastic.
Always there in the morning.
Your customer service is always helpful if and when I need to speak to them.
And your online ordering is so easy,

Clear responses in reply to questions on the phone. I felt that I was a valued customer and that they were seeking to help me.

I have found you very promp and when talking to the staff. Very nice and polite and nothing us to much trouble

Easy to deal with on line, efficient and reliable

Always on time delivering. Polite on the phone to adjust for holidays.

Date of experience all year.

You dont have that option.

Totally Welsh deliver regularly and ccurately although there was a small error in a recent delivery.

If I could give no starts I would. This company has been supplying a local primary school with milk. The milk has been going off way before it use by date. We have lost count of the number of bottles we have thrown away. Bottles smell like a farmyard. Necks of some bottles have been chipped when opening them so cannot use as we don’t know where the chipped bit is. Now to top it off our last delivery was not dated at all. Pretty sure this is illegal and has been reported to the relevant authorities.

At a time when we're striving to support the dairy industry this company is letting it down massively.
Milk (both homogenised and full fat in glass bottles) goes off within two days despite a week long (!) use by date. Sure Totally Welsh will try to blame incorrect storage by the consumer but never had a problem until my milkman switched to this company. Come on Totally Welsh, sort your act out, you are not just letting yourself down but the dairy industry as a whole who are facing enough struggles without you selling their milk less than fresh.

The ability to log in as a customer and view and adjust our order was very valuable. This ability was taken away, in theory for an upgrade, sometime around the beginning of July. Despite repeated enquiries to customer services, no one has replied to say when the customer login we will return. This 'upgrade' process is very poor.

The company do not reply to emails promptly. More importantly they miss lots of promised deliveries. Then one has to telephone them to make sure that no charge is made for milk not delivered. I ask whether they wish to deliver to private houses in Bridgend or want to concentrate on businesses, elsewhere.