Tony Le Voi Group Anmeldelser 

Was a pleasure to meet Mike, he greeted me from the start and made me feel welcome, friendly atmosphere with great music taste! Will definitely recommend!

I’m extremely disappointed with the service I received from this garage. My car was dropped off on 30th July and they had it for exactly two months. What makes the situation even more frustrating is that they apparently couldn’t even book the repairs in until 1st September, meaning my car sat there for an entire month without anything being done.

Throughout the whole process, the communication was absolutely appalling. Not once did anyone proactively contact me with an update. I was constantly left having to chase them myself, only to be met with comments such as “someone would’ve called you if we had an update.” That is an incredibly dismissive and unhelpful way to speak to a customer who has been without their car for weeks.

On another occasion, the receptionist told me, “I can’t see anything on my end showing up about what’s going on with your car.” If your own staff can’t tell a customer what is happening with their vehicle, despite having had it for weeks, that is a serious communication and management problem.

Things got so bad that around two weeks before I finally collected my car, I specifically asked to speak to a manager. To be fair, the manager did make more of an effort to keep me informed after that, but it shouldn’t have taken a formal complaint and weeks of chasing for someone to take responsibility for keeping me updated.

Then, when I finally collected the car, I received countless apologies and excuses for why things had gone the way they had. Unfortunately, apologies at the end of a two-month ordeal don’t make up for the lack of communication and customer service throughout it.

I completely understand that repairs can take time and that delays can happen. I wasn’t expecting miracles. I wasn’t demanding that the repairs be completed overnight. What I don’t expect is being left completely in the dark and having to repeatedly chase a garage just to find out what is happening with my own car.

This experience was incredibly frustrating and, in my opinion, completely unacceptable from a customer-service perspective. I would strongly recommend thinking twice before using this garage if communication and customer service are important to you.

The staff were very helpful and friendly

Excellent service, polite staff.

After sales is really really poor my jeep is only 6months old and it’s been back 4 times with various faults not a dealer ship I would recommend as sales staff are only interested in sales

Today at 910am i was very unfortunate to encounter a minor mechanical issue with my vauxhall keyfob leaving me temporarily stranded in busy rush hour traffic fortunately i was able to navigate to Toni Lavoi Lakeside Vauxhall. I cannot emphasize how stressed i was as a disabled driver and confused by the way a civil servant checked my identification and proof of ownership of the vehicle all because i had a minor breakdown.On entrance to the dealership i was show consideration and importance that my welfare was the first issue to look after, my wellbeing and help immediately. The service front desk were impeccable and calm i myself was still very upset bye my roadside ordeal.The service manager mr Potter was calming reassured me it was no problem and swiftly replaced my faulty keyfob with a new replacement battery and assurred me any motability needs were always addressed swiftly and showing calmness and care to my amazement the traumatic roadside issues were all behind me."Thankyou sincerely for completely changing my morning into a positive day i will endure to change my service needs to Toni Lavoi Vauxhall lakeside all because of customer care i was shown Mr Potter "👏👏👏🫵👍👍👍👍

Went above and beyond to deal with my cars problem.
Resolved/repaired the cars problem very quickly.

We have been a customer of Vauxhall and Tony Levoi for about 15/20 years. We are always very very satisfied with the service that we receive that's why we keep coming back.

I have used Tony Le Voi for a number of years including purchasing and servicing. All the vechicles i have purchased have given no trouble at all and servicing has been great with no.problem. will continue to use them. They also ring to remind me of my MOT.

have been going to the same place since I purchased my car the staff are great could be more intensive on your query as I don't think the chap was listening on what I was saying the service I had today on the car was good
not to sure on what they did as you don't
get anything to say what was replaced or topped up not like it was back in the day wen you received paper work do like the video you receive on the condition of the underside of the car and if there is any problem that needs to be
considered in the next mot glad I took out the plan for the mot and service once a year

Been using Tony Le Voi Lakeside for few years now for service & MOT
Use the collection service and always a friendly guy.
Had to had some work done but kept informed and car returned the next day.
Always found staff friendly and happy to recommend.

Great service as always from all the staff especially Motability Advisor Mike Weir.
Coffee always freely available plus collect and return for services etc mike life easier.

Great service very friendly keeped up to date with everything great communication throughout

Always a welcoming staff, polite and helpful

Always professional, friendly and speedy service. And I take my mini daschund who absolutely loves the fuss x

First and last time I’ll ever contact this dealership! I’d heard bad things, but thought I’d give you the benefit of the doubt. How wrong I was!

Called them to book my vehicle in for a recall.
Got through to a rather rude female, who couldn’t have been more unhelpful if she’d tried. Shocking customer service.

We all have bad days, but this lady, well, she deserved an Oscar for her performance!

I asked if I could drop my vehicle in one evening and leave it overnight, she went away, came back and said NO. No explanation why?
I asked if I could bring my vehicle in on a Saturday and her reply again was NO. I asked how I’m supposed up bring my vehicle in when I work Monday to Friday, her reply was ‘well take it somewhere else then’….. Rude!

Needless to say, I took her superb advice and got it booked in with another dealership, who couldn’t do enough for me, AND booking it in on a Saturday.

So, my suggestion TLV Lakeside, is to give your staff a little bit of customer service training or get shot of them as you’ve most certainly lost a future customer. Once the recalls completed, I’ll be taking my business elsewhere, anywhere but with TLV and Vauxhall.

Perhaps consider allowing the customers you do have to bring their vehicles in on a Saturday or drop it off of an evening, unless of course you do have that facility but your incompetent staff member couldn’t quite grasp that?

I’ll leave that thought with you..

Excellent service. Sophie was amazing and kept me informed the whole time my car was there

A brilliant service & friendly staff

Helpful and friendly staff. Car serviced quickly at a reasonable price and returned clean and shiny!

Excellent service all through. Amazing staff.