Absolutely amazing service. They looked after me at every step of the delivery journey. QR codes to report if any damage was done during delivery on the packaging. It just shows that they wanted it... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Order placed early evening and was received lunchtime the following day. There were a few tiles in the delivery which were broken. Tile Mountain were contacted. They dispatched replacements th... Se mere
Excellent service and quick delivery from Tile Mountain Ordered 3 tile samples for my kitchen renovation project. There was an issue with the shipping carrier delivering to the wrong place, but t... Se mere
Prices are very competitive. Wasn't told order was delayed due to not all being in stock, I had to keep an eye on web site then cancel part of it to make sure we got the tiles in time. Didn't a... Se mere
Virksomhedsoplysninger
Om Tile Mountain
Skrevet af virksomheden
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrevet af virksomheden
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktoplysninger
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannien
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Fremragende
41 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing Delivery Service.
Order placed early evening and was received lunchtime the following day.
There were a few tiles in the delivery which were broken. Tile Mountain were contacted. They dispatched replacements the same day. Misbah's email response was very apologetic over the issue.
No problems with replacement tiles.
Excellent communication at all times.
Would thoroughly recommend their service
13. august 2026
Uopfordret anmeldelse
Speedy response to my question
Speedy response to my question
Always so helpful at Tile Mountain
14. august 2026
Uopfordret anmeldelse
Very pleased with my tiles
Very pleased with my tiles , they are lovely packaged very well arrived on time . Good reliable company with upto date communication . Will always be a returning customer !
30. juli 2026
Really good quality garden slabs
Really good quality garden slabs, fast delivery and great prices, happy with the service, can’t complain at all. Would definitely use this company again
30. juli 2026
Good price, quality
Good price, delivered quickly and a friendly driver. The tiles are great, terracotta, all went down well and are good quality. I'm.in the building trade.
23. juli 2026
Really swift service
Really swift service. Great products. Fantastic customer service and keeping you informed.
29. juli 2026
My order was changed 3 different days
My order was changed 3 different days. Annoying.
The three guys delivering couldn’t find my house. I had to go down to the main road to help them .
I’m going to order tiles tomorrow and I’m a little worried the same might happen again.
29. juli 2026
Very Satisfied
Ordered some samples, very easy and arrived really quickly. Still making up our minds but will probably be placing an order soon
29. juli 2026
Absolutely amazing service
Absolutely amazing service. They looked after me at every step of the delivery journey. QR codes to report if any damage was done during delivery on the packaging. It just shows that they wanted it to come all in one piece.
The flooring itself is flawless. It got laid down beautifully and easy.
30. juli 2026
Excellent customer service
Excellent customer service! I had an issue with 29 damaged tiles, but Misbah Jabeen responded quickly and arranged a partial refund. Communication was helpful throughout, and I’m very pleased with how the matter was resolved. Five stars!
13. august 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
You make it so hard to return that it…
You make it so hard to return that it is not worth it. Poor service
30. juli 2026
Besvarelse fra Tile Mountain
Hi Kevin,
We’ve reached out to request some further information so our team can look into this for you and work towards a resolution. We look forward to hearing from you.
Best Wishes
The Tile Mountain Team
Easy to order and delivery was great
Easy to order and delivery was great - tracked which makes a big difference. Thank you.
30. juli 2026
Easy website with good quality content
Easy website with good quality content, tiles came fast delivered with care and none broken. Will use this company again
23. juli 2026
The service and assistance from…
The service and assistance from Rachael, from the confirming of order to current status was exceptional, delivered with pleasure and customer satisfaction, precise, uncomplicated.
29. juli 2026
Samantha in customer support was quick…
Samantha in customer support was quick and helpful!
13. august 2026
Uopfordret anmeldelse
fast and helpful
I made a mistake on my order, as i noticed the tiles were out of stock after paying. my fault! so i called the helpline and spoke with Saba, she was very helpful and fast to help. i requested a refund for the tiles that were out of stock, Saba was strait on to it with no nonsense questions. refund received quickly.
13. august 2026
Uopfordret anmeldelse
The communication from Tile Mountain…
The communication from Tile Mountain and Bathroom Mountain is unique and exceptional compared to almost every other business. My experience dealing with them is absolutely brilliant.
13. august 2026
Uopfordret anmeldelse
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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