Seemab was really professional, helpful. There were some issues with my order but Seemab was amazing she called me back to offer updates about my order and she solved the problems with my order. She l... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Haven’t actually ordered the tiles yet, but Saba was very helpful in answering a few questions and therefore my order is imminent. I did purchase full size samples and very glad I did, can’t really g... Se mere
Absolutely amazing service. They looked after me at every step of the delivery journey. QR codes to report if any damage was done during delivery on the packaging. It just shows that they wanted it... Se mere
Order placed early evening and was received lunchtime the following day. There were a few tiles in the delivery which were broken. Tile Mountain were contacted. They dispatched replacements th... Se mere
Virksomhedsoplysninger
Om Tile Mountain
Skrevet af virksomheden
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrevet af virksomheden

- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktoplysninger
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannien
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service at the store and all…
Excellent service at the store and all information provided as requested.
Sample sent free of charge
Sample sent free of charge , fast service and sample looks really good quality. Will definitely be using Tile Giant for our floor.
Great service
Great service and value one slab was chipped replaced in a couple of days
Very quick and efficient
Overall, really happy with the experience of dealing with Tile Mountain. I had a query regarding the pricing and this was very quickly and satisfactorily resolved. I also had a request regarding delivery timing, which was also quickly actioned and resolved.
Overall the purchase and delivery process very quick and effective. Many thanks especially to Saba and Misbah for their great support.
Multiple boxes of Broken tiles
Multiple boxes of Broken tiles. Process to resolve is all on the buyer and nit picky.
Should deliver perfect product first time and not make customer feel like they are to blame or dishonest.
People at the store were lovely so this is a review of post purchase ecperience
Fast delivery of free samples
Haven’t actually ordered the tiles yet
Haven’t actually ordered the tiles yet, but Saba was very helpful in answering a few questions and therefore my order is imminent. I did purchase full size samples and very glad I did, can’t really get a vision from the free samples. So far so good!
The service we received from Saba was…
The service we received from Saba was exceptional. there was a problem with a few damaged tiles and Saba dealt with it straight away. The level of service was second to none and we would definitely recommend Tile Mountain.
I sent an email to customer services…
I sent an email to customer services asking about an issue with my delivery. Saba's response was prompt, professional and comprehensive. Exactly what I'd hoped for.
Absolutely great
Easy to look for products only and order, great prices and great quality.
Seemab was really professional
Seemab was really professional, helpful. There were some issues with my order but Seemab was amazing she called me back to offer updates about my order and she solved the problems with my order. She listened carefully to my concerns and was extraordinary. I hope you have more people like her working for you as she was the best. There are not enough word to express how helpful amazing and professional she was!
Great service on hot Saturday morning…
Great service on hot Saturday morning when I’m sure the lady I spoke to would sooner be doing anything else than helping me correct my mistake! Many thanks Karen. Superb Service. 👏🏻
Pleased with the service
Excellent customer service
I recently received my delivery of floor tiles however some had been damaged in transit. Misbah was extremely helpful and arranged for replacement tiles to be sent within 24 hours. Excellent customer service.
Excellent web site
Excellent web site, easy to navigate. Product delivered on time, the driver was very helpful.
Great communication from Tile Mountain…
Great communication from Tile Mountain they are just let down by Evri.
Excellent service and competitive…
Excellent service and competitive prices.
Tile was very well packaged and protected on a pallet and delivered with care on time
We have had amazing customer service
We have had amazing customer service experiences on multiple occasions of going to Tile Mountain. Every member of staff is so friendly and welcoming, they have helped this difficult process go through with ease. Even when we had a sticky situation with broken tiles, Fahad delivered an excellent service. He handled the situation with patience and he is very quick at understanding and facilitated their replacement with ease and without stress.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








