I was served by Sam in your Plymouth Store today and I must say he was absolutely incredible from the start. Did everything I asked, got me an excellent price, great sense of humour - also worth not... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Jake was beyond helpful nothing was too much trouble. He made the whole experience simple and easy Jake took the time to find me the right plan to suit my needs . Explaining all the technical lingo... Se mere
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Josh was really helpful and kind. He helped me and my group when we first came here, we havent got any good credit score just our contract from nhs and he managed to give us a good deal. And now after... Se mere
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Sam was incredible ! We saved money, got new plans, closed down an account we couldn’t access . Brilliant 5 star service with Sam who went through everything with total respect for our “elderly” appro... Se mere
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Virksomhedsoplysninger
Om Three UK - 3Store Plymouth
Skrevet af virksomheden
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrevet af virksomheden
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktoplysninger
Unit 29, Drakes Circus, PL1 1EA, Plymouth, South, Storbritannien
- 01752664058
4,8
Fremragende
108 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent Place
I spoke to Sam in the Plymouth shop. He helped me sort a warranty claim for a faulty Pixel with Google when he didn't have to.
Absolutely fantastic service - Sam is a credit to your company ☺️
11. marts 2026
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Besvarelse fra Three UK - 3Store Plymouth
Nothing makes us happier than fixing what matters and restoring smiles along the way, Muhammad. We're thrilled Sam could help and make your experience seamless. What a joy it was to serve you at Plymouth! -Ashifa
Good service
7. marts 2026
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Besvarelse fra Three UK - 3Store Plymouth
Hello Florin, we’re delighted to hear that you had a great experience with us. Thank you so much for the 5⭐ review! -Neha
Resolving Issues
We visited the Three store today to try and sort out a very confusing issue with my grandparents’ phone accounts, and we were incredibly lucky to be helped by Maddie.
From the moment we arrived, she was patient, kind, and genuinely determined to help us figure out what had happened. The situation was quite complicated, with multiple payments and SIM cards involved, but Maddie took the time to carefully go through everything step by step until she got to the bottom of it. She explained everything clearly and made sure my grandparents understood what was going on, which meant a lot to us.
It’s not often you come across customer service this thoughtful and thorough. What impressed us even more is that she mentioned she had only been working there a few months – you would never know! She was professional, calm, and incredibly helpful throughout the whole process.
Thank you so much, Maddie, for making what could have been a very stressful situation so much easier. You’re a real credit to the store! 😊
7. marts 2026
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Besvarelse fra Three UK - 3Store Plymouth
Hi Avril, thanks for sharing this. It’s good to hear that Maddie’s patience and clear advice made things much easier for your grandparents while she looked into those accounts. We really value hearing about these positive experiences and appreciate you highlighting the support your family received. -Kishan
Kiran helped me massively today
Kiran helped me massively today, very polite, very efficient and excellent results. Thankyou keiran!
3. marts 2026
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Besvarelse fra Three UK - 3Store Plymouth
Hi there, it’s fantastic to hear Kiran’s efficiency and care left such a strong impression. Your feedback means a lot to us. -Suhaas
Kieran and Maddie were Amazing
Kieran and Maddie were Amazing
Solved my connection issues no one else has been able to solve to date
Excellent customer service
24. februar 2026
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Besvarelse fra Three UK - 3Store Plymouth
That’s fantastic, Eugene! We’re so glad Kieran and Maddie were able to provide the support you needed. They’ll be thrilled to know their efforts are truly appreciated. Thank you so much for the review! ⭐ -Neha
Amazing customer service from Dave…
Amazing customer service from Dave Plymouth Mall store
21. februar 2026
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Besvarelse fra Three UK - 3Store Plymouth
Darren! Thank you for sharing this! It’s great to hear you had such a positive experience at the Plymouth Mall store. Hope to see you again soon! -Afaq
Jennifer was really helpful and funny
Jennifer was really helpful and funny. I had fun and got a great sim deal at the same time.
20. februar 2026
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Besvarelse fra Three UK - 3Store Plymouth
Thank you for sharing this feedback, Gawyn! Fantastic to know Jennifer helped you get a brilliant SIM offer and a wonderful experience. 🙌✨ -Veronica
Kieran and Jake were very helpful in…
Kieran and Jake were very helpful in getting me the best deal and deciding what phone was right for me
20. februar 2026
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Besvarelse fra Three UK - 3Store Plymouth
From smart suggestions to a shiny new phone, Terry. We’re thrilled that Kieran and Jake could help you find a perfect deal you’ll love. We appreciate you sharing your experience. -Ashifa
Bad service, worse connection
1. Needed a new Sim card, advisor gave me a number to call! ...but if my current Sim is faulty how was I supposed to do that?? Wouldn't let me call from their store either, "you must have a friends phone you could use?"...Dumb, just dumb!!! [eventually got my replacemt via an sms text chat to India delivered in UK next day. Puts UK shop operations to shame?]
2. 5G service is getting worse over time. Today's figure is 4MBs download, and I live in a city! Maybe time to look elsewhere for a new provider.
Edit - retested speeds a few day later (3x for each).
7am - 200MBS, 9am - 5MBS, 11am - 20MBS.
I don't expect 200+ all day, especially during peak hours, but with most services now setting a 4MBS minimum a single digit speed is pretty unacceptable outdoors in a modern UK city.
17. februar 2026
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Besvarelse fra Three UK - 3Store Plymouth
Hey Leon, we're sorry to hear that your experience in the store did not meet expectations. Please know that, as a standard process, our stores provide replacement SIM cards when customers present a valid photo ID. This requirement is in place to ensure the security of your account. As you've received the SIM and experiencing issues with your service, please check coverage in your area by entering your postcode here: https://bit.ly/2ThkuKd to see if any local problems are affecting performance. If everything appears normal or the issue continues, our team can run diagnostics and guide you through the best options: https://bit.ly/3C43TKN. We're available Mon-Fri 8am-10pm and weekends 9am-8pm. -Manavata
I found that the service was extremely…
I found that the service was extremely good in store. After having several issues the team were more than helpful in resolving them.
11. februar 2026
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Besvarelse fra Three UK - 3Store Plymouth
We’re absolutely beaming after reading your kind words, George. It’s fantastic to hear how committed the team was to helping you get everything sorted. -Manavata
Kieran was very helpful in store helped…
Kieran was very helpful in store helped us with a great offer and with the set up too
3. februar 2026
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Besvarelse fra Three UK - 3Store Plymouth
🎉 Thanks for sharing your experience, Michael! We’re glad Kieran’s assistance with the setup and offer made everything easy for you. -Shivam
Google Pixel 10 Pro XL purchase + store assistance!
Hello, I visited the Three Store in Plymouth today. I had fallen and destroyed my previous phone leaving me without contacts and necessary applications used for my work.
Upon entering the store I was greeted by two members of staff that were welcoming and more than happy to help me out.
I needed to purchase a new phone and being slightly illiterate with technology needed some assistance with the SIM and restoration of previous stored photos / applications. I spoke to a member of staff called Dave who was well spoken, reassuring and more than happy to help. This instantly put my mind at ease.
We discussed the previous device that I had been using (Google Pixel 6) and what would be the best upgrade for my needs. Dave helped me to find the best device, along with a fantastic offer for trading in my old phone at the same time, not only allowing me to be setup and ready with my new device quickly to allow me to continue with work, but also helped me by saving money on the traded in handset.
Dave walked me through what to do, and assisted me with transfer of my old SIM that had all of my previous contact data. When trying to log in to my google account on the new Google Pixel 10 Pro XL, there was an issue with me not knowing my password. Dave sat, helped me to work through this and eventually I have been able to access everything that I needed on my device. I felt that Dave went above and beyond his job today, making sure that I as the customer was helped, got what I needed and went away confident with my purchase.
I would 100% reccomend this store. Dave who was friendly, well spoken and knowledgeable member of staff from the get go really helped me to get everything sorted with ease. Thank you so much for your help.
3. februar 2026
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Besvarelse fra Three UK - 3Store Plymouth
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Besvarelse fra Three UK - 3Store Plymouth
Hi Owen, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Kieran was good and easy to understand
2. februar 2026
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Besvarelse fra Three UK - 3Store Plymouth
Hi David, it’s pleasing to know that Kieran provided clear assistance. We’re glad the support you received was helpful and simple to follow. -Kishan
We had Dave in drake circus help me and…
We had Dave in drake circus help me and my friend out and I’ve never met a better employee!! He was friendly helpful easy to understand and don’t use any complicated words or try and rope us into stuff we didn’t need. He was clear precise and was very happy to help us and understand what we needed. 100/10 need more people like Dave!
22. januar 2026
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Besvarelse fra Three UK - 3Store Plymouth
Thank you for taking the time to leave such lovely feedback, Maddison! It’s great to hear that Dave went above and beyond for you and your friend 😊✨. -Veronica
Thanks to Kieran giving me a very good…
Thanks to Kieran giving me a very good offer. Save me a lot of hustle thank you very much.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Plymouth
Thank you for taking the time to leave your feedback, Shuan. We're pleased to hear that Kieran provided an excellent deal and helped make the process smoother for you 😊⭐. -Veronica
Besvarelse fra Three UK - 3Store Plymouth
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Came in with an issue that a differrnt…
Came in with an issue that a differrnt supplier would not fix, kieran fixed this issue and got me a great deal with threr
10. januar 2026
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Besvarelse fra Three UK - 3Store Plymouth
Hi.
Thanks! Your review is really appreciated. -Pete
Excellent service. Excellent deal
Dave was extremely helpful and worked with my Wife and I to get us two brilliant, fit for purpose, deals.
Thank you, Dave.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Plymouth
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Really simple and easy to transact and…
Really simple and easy to transact and keep my number. Broadband services are great too.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Plymouth
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
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