Marcus was incredibly helpful and professional. He listened patiently to my billing issue, followed up with care, and made sure everything was resolved. He was so polite, patient, and understanding th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ommer was very helful today when helping me upgrade my contract. He gave me all the advice and help I needed. My parents also needed help with something and he was very patient and understanding with... Se mere
Virksomheden har svaret
Marcus was absolutely amazing from start to finish. He sorted my upgrade super quickly and easily, everything was explained clearly and I even got a reduction in my wifi price. The free power pack, ph... Se mere
Virksomheden har svaret
Ben was really helpful when I had data issues and helped me arrange a better monthly data plan. He is very helpful and has great customer service skills
Virksomheden har svaret
Virksomhedsoplysninger
Om Three UK - 3Store Manchester (Arndale)
Skrevet af virksomheden
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrevet af virksomheden
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktoplysninger
27 Market Street, M1 1WR, Manchester, North, Storbritannien
- 01618328489
4,9
Fremragende
376 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Anto
Amazing customer service I’ve got from Anto, very helpful and very patient. I’ll be coming back to see her as she made feel very comfortable
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Hey Mehdi, thank you so much for your feedback. We’re delighted to hear Anto provided such supportive service and helped you feel completely at ease. 😊
-Three Social Media Team.
Absolutely fantastic service from Ommer…
Absolutely fantastic service from Ommer and the male manager on shift (26/27th June) nothing was too much trouble very helpful and very knowledgeable and friendly and set up equipment b4 leaving the store 100% recommend will definitely use this store again
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Hi Gemma, we’re delighted to know that Ommer and the manager provided such attentive guidance and made the whole process feel easy. – Three Social Media Team
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Thank you, Ahmed. We’re pleased to know that Abigail’s help made a difference for you. We appreciate you letting us know. -Ayesha
NILZA was super helpful and very high…
NILZA was super helpful and very high customer service level with the smile despite my consecutive questions one after the other but she showed how friendly and I really appreciate that on her Thank you Nilza
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Hi Rayan. Thank you so much for the feedback. We are delighted to hear that you had such a positive experience and received a brilliant standard of care from Nilza. It is fantastic to know that she was so welcoming, patient, and thorough in addressing all of your queries. -Shivam
Staff were very helpful. In particular Anto. Very professional
Staff were very helpful, in particular Anto.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Hi Ian. Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive experience and that Anto looked after you so well. -Shivam
I had a fantastic experience at the…
I had a fantastic experience at the Manchester Arndale store today thanks to Biswarupa. After a really frustrating experience elsewhere, she was incredibly helpful, nice, and calm throughout the entire process. She made the whole transition seamless, sorted my new iPhone contract effortlessly, and completely turned my day around. Absolutely stellar customer service, thank you so much!
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Wow, Olamiposi! 🎉 That’s awesome! A big shoutout to Biswarupa at our Manchester Arndale store for going above and beyond to make your experience exceptional. She will be thrilled to know her efforts were truly appreciated. Thank you so much for the 5⭐ review! -Neha
Nilza was a super great help and solved…
Nilza was a super great help and solved my problem for my quickly despite the phone team struggling! She's amazing
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
That’s wonderful to hear, Amaani. Nilza’s commitment truly stands out, and her support made a real impact while leaving a strong impression. -Neha
Brilliant customer service- very…
Brilliant customer service- very helpful and professional, I’m glad she served me
Thanks to Hayley she moved my other sim to a business account
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Hi there, a brilliant and professional service was delivered by Hayley to seamlessly move your sim over to a business account, and we are so glad you had such a helpful experience. -Kishan
Minus 1000 stars!!!AVOID!!!
Minus 1000 stars! The internet and services never work properly. The security is overly pedantic and does not work either. The customer service sucks balls as nobody listens, they are perfidious and stressful to disabled customers. They are trying to keep me in a contract when I told them for 7 days during the cooling off period that I demand to leave!!! They lack compassion and mindfulness...AVOID at all costs!!!
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Hi Yeshen, we are really sorry to hear that this has been your experience, and this isn’t the level of support we aim to provide. As we’re unable to review account details on Social Media, please reach out to our Customer Support team here: https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm, and will be able to assist you further.
For extra support, you can connect with our Wellness Team here: https://bit.ly/3G8u30W. They provide dedicated care for these specific needs and are available Monday to Friday from 9am to 5:30pm. -Neha
Marcus helped me upgrade my SIM card…
Marcus helped me upgrade my SIM card and was patient and understanding. Thank you a lot, really solved my problem and listened to my concern.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Hi Ching, thanks so much for sharing this! 😊 Great to hear Marcus was patient, understanding and got your SIM upgrade and phone setup sorted smoothly. -Ayesha
Extremely happy customer!
Marcus was absolutely amazing from start to finish. He sorted my upgrade super quickly and easily, everything was explained clearly and I even got a reduction in my wifi price. The free power pack, phone case & screen protector was a really nice unexpected bonus. Marcus was very friendly, personable, helpful and knowledgeable. I have never had any problems with Three and it’s why I’ve been with them so long. Brilliant customer service. Thank you so much, Marcus!
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Thanks so much, Liz! 💙 Fantastic to hear Marcus made your upgrade quick, clear and stress‑free and even helped you save on your WiFi. We love that you’ve stayed with us so long! -Ayesha
Exasperated
In December 2025 I took out a mobile broadband hub contract in person via their Huddersfield branch. It was a one-month rolling contract and it was explained to me that I could give notice at any time online and return the hub to any Three branch. On the 29/3 I gave notice. The same day I received an email:-
"Remove your SIM, turn off any tracking apps like Find My iPhone, and clear your personal data
Package your device securely. We won’t be able to refund you the full amount if it arrives damaged
Check your emails for your DPD returns QR code
Take your device to a DPD drop-off location within 5 days of receiving the QR code email. You don’t need to print anything – just show your QR code to the staff at the store
Make a note of your tracking number, in case you need it later. You’ll find this in the email "
I didn't receive this email and took the hub in perfect condition to the Three store at the Arndale in Manchester as I had been advised at the outset.
The store assistant told me that they couldn't accept it and made reference to a DPD email that I hadn't received. I asked to see the manager and was told the same story. I insisted that I was leaving the hub there as I explained that I was not going to be in the country for the next 2 to 3 weeks and that, in any case, when I took out the contract, I was told I could take the hub back to any Three store. The manager threatened me as to how it could impact my credit rating, and she wouldn't take any responsibility if it went missing.
I have raised several complaints with Three about this, and all they want to do is chase me for money I don't owe them, and today, emailing (over 2 months later) to tell me that I haven't returned the hub and I owe them £87.50 + VAT. Their customer service is non-existent, and all they want is any excuse to close off a complaint, even if that means opening up another 5 minutes later.
I am exasperated - avoid them!
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Hi Peter, we understand how disappointing this experience has been. This isn’t the experience we want for our customers. What stands out is the confusion around the return process and the lack of clear ownership from being told you could return it to a store, to then being directed to a process you never received.
As we’re unable to access account details here, this does need to be reviewed directly so the return and charges can be properly checked. Our support team can take a closer look at your case here: https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm, and they’ll check this and help move things forward in the best possible way. If you’d prefer to take this further, you can also contact our Customer Relations team here: https://bit.ly/3uJlOrF. They’ll take a detailed look at your concerns and ensure everything is reviewed thoroughly. -Veronica
Really quick and easy!
Really quick and easy, Abigail was such a good help
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Hey Caitlin! Thank you for your feedback. We’re glad Abigail was able to help, and we’re always here whenever you need us. ☺️ -Kashish
Marcus was fantastic
Marcus was fantastic - so knowledgable and really supported me finding the best deal that worked within my parameters
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Hi Leo, thanks for sharing this — really good to hear Marcus took the time to understand what you needed and helped you land a deal that suited you perfectly. Sounds like you were really well supported throughout. -Shivam
Very affable ❤️
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
We’re so glad you felt supported and well cared for by our team. It’s wonderful knowing our service met your expectations. Wishing you a lovely day, Yaba! 🤗 -Ayesha
Bad costumer service
Bad costumer service, selling stuff you did not ask for and without even explaining what’s included, definitely will take the phone back once I receive it.
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Hello Mamadu, we’re truly sorry to hear about your recent experience. As we're unable to review account details on Social Media platform, please contact our phone support team by dialing 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if you're abroad. They’re available Monday to Friday from 8am to 8pm, and on weekends from 9am to 6pm.
Alternatively, you can reach our chat support team at https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. Our team will review everything for you and guide you through the next steps. -Maryalex
Customer service was excellent
Abigail who attended to me was amazing and very gentle in explaining everything I needed to know in details. The shop also looks clean and the customer service was great.
I hope to enjoy the services 3 has got to offer with my purchase
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Thank you for sharing this fantastic feedback, Ibraheem. We’re glad Abigail made everything easy to understand and that you enjoyed the overall service. We hope you have a great experience with your new device. ✨ -Veronica
I saw Hayley in the Three store today…
I saw Hayley in the Three store today to help with getting my son a new sim card after his was stolen. She made the transaction so easy and we felt comfortable in her guidance. She easily replaced his sim card and gave us some advice on lowering his bill. Excellent customer service with a smile
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Thank you, Amanda! We're so glad Hayley could turn a stressful situation around and make getting a replacement SIM easy for you and your son. It is great to hear she could also help you find ways to lower the bill! 😇 -Prabhjeet
Abigail went through all my accounts…
Abigail went through all my accounts and updated all records and saved me some money in the process. Excellent service. Give that girl a raise.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Hi Joy, thank you for the brilliant ⭐⭐⭐⭐⭐ review. We’re so pleased to hear that Abigail took such thorough care of everything and helped you get the best outcome. -Maryalex
Sidra is an amazing person and I am…
Sidra is an amazing person and I am glad she was in today. She gave me a fantastic offer that makes me speeches today!
Bless her.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Manchester (Arndale)
Martha! It’s great to hear that Sidra made the whole process feel effortless and ensured such a seamless experience. -Afaq
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.