Cristina was super helpful today! I initially came in to collect the 5G hub for home WiFi, and she talked me through how it works. I also expressed interest in a data plan for a future tablet purchase... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I went to Three Islington store and the advisor Mr. Tuhin helped me throughout everything. I lost my phone, so I was really frustrated. He gave a me a replacement sim and after buying a phone, he help... Se mere
Virksomheden har svaret
I returned my home broadband and I was still billed over £200. I have the tracking and have been going back and fourth to the store and with customer service who have blocked my personal number also.... Se mere
Virksomheden har svaret
Christina in Upper Street Islington office was very patient with an older gent, helping him choose a new phone and then transfer data from the old one.
Virksomheden har svaret
Virksomhedsoplysninger
Om Three UK - 3Store Islington
Skrevet af virksomheden
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrevet af virksomheden
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktoplysninger
8/9 Upper Street, N1 0PQ, Islington, London, Storbritannien
- 02077046664
4,8
Fremragende
153 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
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Besvarelse fra Three UK - 3Store Islington
Hi there. We’re pleased that Tuhin offered the service you needed. We value your feedback.
Excellent service from Almina
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hello there, we are pleased that Almina provided you with such high-quality care and ensured your experience was completely positive. — VodafoneThree Social Media Team
Cristina was very helpful & efficient
Cristina was very helpful & efficient
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Aw 🎉 We love hearing this, Ben. We’re thrilled that Cristina was able to give you great support 😊 Thank you for your lovely review. -Neha
I am extremely disappointed with the…
I am extremely disappointed with the level of customer service I received from this company. For more than a week, I have been trying to resolve an issue regarding an incorrect charge on my bill, yet no satisfactory solution has been provided.
On June 1, 2026, at approximately 2:00 PM, I visited the customer service office expecting assistance with a billing error that should have been addressed promptly. Instead, I was met with a shocking lack of professionalism and respect from the staff.
In particular, an employee named Zahra handled my complaint in a rude, dismissive, and unprofessional manner. Rather than listening to my concerns and helping resolve the overcharge, she appeared irritated simply because I was exercising my right as a customer to question an incorrect bill and request a proper explanation.
What concerns me most is not only the billing issue itself but the way customers are treated when they seek assistance. No customer should be made to feel disrespected, ignored, or intimidated for raising a legitimate concern.
I am formally requesting that this matter be investigated, including both the billing discrepancy and the conduct of the employee involved. Customers deserve transparency, accountability, and respectful treatment. Based on my experience, I cannot recommend this company to others until significant improvements are made to its customer service practices.
I expect a prompt response and a full resolution of the overcharge issue.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hi Kellen, we’re sorry to hear about your experience. We’d appreciate the opportunity to discuss this with you directly so we can look into what’s happened and support you with the next steps. Please contact us through our complaints page here: https://bit.ly/3uJlOrF. This will connect you with our specialist team, who can review your account and address the concerns you’ve raised. We’re available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm. -Suhaas
Shahed attended me today and i was so…
Shahed attended me today and i was so happy with his service.He's so approachable .He do deserve this job..
Thank You
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hi Gloria, nice to know Shahed created such a positive impression and made you feel comfortable and confident throughout your experience. — VodafoneThree Social Media Team
Besvarelse fra Three UK - 3Store Islington
Shahed, we’re happy to know you received great service joining us. Thanks for sharing your experience. -Ayesha
Thulin provided excellent service and…
Thulin provided excellent service and helped me with a new e sim for use while in the UK.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hi Ian. Thank you so much for taking the time to share this, as it is fantastic to hear that Thulin provided such excellent service and got your setup sorted out for your time in the UK. -Shivam
Shared was brilliant
Shared was brilliant, he took time to understand my needs and managed to get me what I wanted!
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hi Alan. Thank you so much for taking the time to share this, as it is fantastic to hear that Shared provided such brilliant support and found exactly what you needed. -Shivam
Excellent service
Thin serves us, we are from Australia and had troubles with our eSIM. He was able to set up a new eSIM and also set up our phones for us too.
Excellent service. Thank you so much.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Sharyn, we really appreciate your message. Thin will be delighted to know he made everything easy during your visit from Australia 🤗⭐ -Ayesha
Very thorough and friendly!
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
That’s fabulous, Paul! We truly appreciate hearing feedback like yours. Thank you so much for the 5⭐ review! -Neha
Thanks Tuhi
I went to Three Islington store and the advisor Mr. Tuhin helped me throughout everything. I lost my phone, so I was really frustrated. He gave a me a replacement sim and after buying a phone, he helped to set it up. Great service, highly recommnded.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hi Donald! We're delighted Mr Tuhin provided outstanding support. Thanks so much for your fantastic 5⭐ review! Your recommendation means a lot to us 💜 -Neha
Cristina was very helpful today
Cristina was very helpful today, setting up my new phone i wi recommend to friends
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hi Suzanne, thanks for sharing this — really lovely to hear Cristina was so helpful getting your new phone set up. Great to know you’d happily recommend her to friends as well. -Shivam
Shahed was helpful
Shahed was helpful, very obliging and a wonderful chap
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hey Peter, this is such a lovely message. Shahed will be so pleased to know his helpful and obliging nature made your visit a great one ✨ -Ayesha
The staff was very helpful
The staff, Almina, was very knowladgeble, very informative, kind and helpful.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Thanks for the fantastic review, Susanne! We truly appreciate you sharing your experience, and it’s wonderful to hear that Almina provided you with outstanding care. 🎉 -Neha
Very helpful and friendly staff
Very helpful and friendly staff - Almina was very kind and patient as we negotiated a new contract and handset for my mother
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hey Siobhan, thank you for sharing this. Your words really show how caring and supportive Almina was while sorting out the new contract 🙌 -Ayesha
Helpful staff Shahed and Almina very…
Helpful staff Shahed and Almina very informative
Many thanks
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hi there, we love creating amazing experiences. We’re thrilled to hear Shahed and Almina provided you with the best service possible. Thank you so much for the 5⭐ review! -Ayesha
Shahed and his manager were very helpful with adding roaming.
Very helpful.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hi Catherine, thanks so much for the 4⭐ rating. We’ll continue improving to serve you even better next time. -Neha
Shahed was wonderful helping me with my…
Shahed was wonderful helping me with my email issues, very kind and lovely man!
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hi Gertrude, really good to hear Shahed was able to help you with your email issue and made the experience a positive one. -Kishan
Shahed
Shahed، Almina and Cristina was very helpful, would come back if I need help again.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Hi Iob, it’s wonderful to know your visit was a positive one and handled with care. Our staff will be delighted to hear their efforts were appreciated. We can’t wait to welcome you back again! -Neha
Good service
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Islington
Wow, we absolutely love hearing this, Jessica! Thank you for your feedback. Enjoy the rest of your day. -Neha
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