Siaysha was great she in our opinion went above and beyond to sort out 5 SIM contracts out finding us the best deals and giving us a good choice of options to choose from she was brilliant. She even c... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... Se mere
Virksomheden har svaret
Siaysha served me today and was great experience it was updating my phone. She explained everything clearly including price, warranty and any extras she’s offered. Once I was set up Siaysha phoned cus... Se mere
Virksomheden har svaret
Terry was absolutely fantastic, he was so helpful and knew everything I needed to know about my new phone. I couldn't recommend him anymore.
Virksomheden har svaret
Virksomhedsoplysninger
Om Three UK - 3Store Gateshead Metro Centre
Skrevet af virksomheden
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrevet af virksomheden
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktoplysninger
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, Storbritannien
- 01914608825
4,9
Fremragende
202 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fahim was really helpful and fixed my…
Fahim was really helpful and fixed my sim and gave a really good deal on my new sim deal
30. juli 2026
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Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this amazing 5⭐ review, Kowk! We’re delighted Fahim fixed your SIM and helped you secure a great deal. Your feedback truly brightened our day.
— Three Social Media Team
5* service at 3 Metrocentre
5* service at 3 Metrocentre. Fahim was excellent, answered all my questions and wasn’t pushy at all. Credit to 3.
30. juli 2026
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Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Thank you for your review, Pouyan. We’re delighted to hear Fahim offered excellent support and made your visit a positive one. We truly appreciate your feedback 😊
-Three Social Media Team.
Exceptional service
The metro centre store has always been my favourite and a lot of this is by the fluke chance that everytime i go to upgrade my phone is see the same staff memeber called Phil.
He has always been exceptionally helpful when ive not been entirely sure what option I want and has a no pressure sales approach which is great, its just like chatting to your friend!
29. juli 2026
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Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Hi David, it’s wonderful to know your visit was positive and handled with care. Our staff member Phil will be delighted to know his efforts were appreciated. Thank you so much for the 5⭐ review! – Three Social Media Team
Great service friendly and helpful
Great service friendly and helpful
28. juli 2026
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Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Thank you for the wonderful feedback, Julie-Ann! We’re so glad you had such an exceptional experience with us. 😊 – Three Social Media Team
Siaysha was very helpful
Siaysha was very helpful and sorted all my contracts out.
28. juli 2026
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Besvarelse fra Three UK - 3Store Gateshead Metro Centre
This made our day 🌈 Christina. We’re pleased Siaysha’s expert guidance brought everything together and earned such wonderful praise 🌼
- Three Social Media Team
Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Hi Hasim, we’re thrilled that Siaysha delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review.
– Three Social Media Team
Phil and Fahim were very helpful
Phil and Fahim were very helpful. Phil talked me through all the options and was incredibly kind showing me how to move house broadband smoothly: thankyou so much!
27. juli 2026
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Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Hi Catherine, appreciating your kind words about Phil and Fahim, it is wonderful to hear how helpful Phil was in talking you through all the options and guiding you smoothly through moving your home broadband. — Three Social Media Team
He is very accommodating
Fahim, a customer advisor at Gateshead metro center. He is very accommodating, calm and good communication skills
27. juli 2026
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Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Hey there! Thank you so much for ⭐⭐⭐⭐⭐ review about Fahim! Hope you have a wonderful day 🙂 — Three Social Media Team
5 star service
Jake was fantastic, helped me with my issue and checked for other issues just in case.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this amazing 5⭐ review, Pat! We’re delighted to hear Jake supported you so thoroughly and made your visit feel effortless. Your feedback truly means a lot.
Three Social Media Team
Staff is really helpful and friendly 180% different from Ai live chat and the call centre from somewhere else in the universe, due to the language I Couldn't understand
Staff is really helpful and friendly
27. juli 2026
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Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Thank you for your feedback, Lionel. We’re delighted to hear that our team made such a positive difference for you. ✨ — Three Social Media Team
Terry was most profesional adviser i…
Terry was most profesional buisines Specialist i ever met at 3network center. Everyting been done quick and flawless whit my new contracts.
Thanks
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Your words are a real highlight ✨ Rimgaudas. We’re overjoyed Terry’s expert guidance and focused support got everything sorted with your new contracts, and your praise speaks volumes 🌟
- Three Social Media Team
Worst customer service I’ve…
Worst customer service I’ve experienced.
I visited the Three store Gateshead Metrocentre to enquire about their deals, and the experience was extremely disappointing.
Before even generating a PAC code from my previous provider, the staff member insisted on taking all my personal details, including my bank details. I repeatedly asked him to generate the PAC code first before proceeding any further, but he insisted that it would be quicker to complete the new contract first and said it would only take a minute to get the PAC afterwards.
Unfortunately, after the contract was set up, he was unable to generate the PAC code, and I ended up wasting around 45 minutes.
I had also clearly explained from the beginning that I needed an eSIM and that I only had a photo of my ID on my phone. I was told that would be fine. However, after completing the contract, I was then informed that I could only be issued a physical SIM because they needed to see the original ID. I had to walk back to my car to retrieve it. Even after that, they were still unable to activate an eSIM.
To make matters worse, as I was leaving the store, the staff member was swearing, which I found completely unprofessional and unacceptable.
Overall, the entire process was disorganised, time-consuming, and frustrating. I regret switching from Vodafone and wish I had checked the reviews beforehand. Based on my experience, I would advise others to be cautious and make sure they fully understand the process before agreeing to a contract.
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Hi Leyens, we’re sorry to hear about the issues you faced in store. The process should have been explained clearly and handled correctly, and we’d like to review what happened. Please reach out to us through https://bit.ly/3C43TKN or call 333 from a Three phone, or 0333 338 1001 from any other line. Our team is available Monday to Friday from 8am to 8pm, and weekends from 9am to 6pm.
– Three Social Media Team
Good experience
Good experience, very helpful from Fahim @ metrocentre store. Helped me find the right phone and got me a good deal thank you.
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Thanks so much for this brilliant 5⭐ feedback, Melissa. It’s wonderful to hear Fahim guided you to the right phone and a great deal. We’re thrilled your experience was smooth from start to finish. Wishing you plenty of happy moments with your new handset!
Three Social Media Team
Fahim was amazing and gave really good…
Fahim was amazing and gave really good communication
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Hi Shaimaa, We are glad to hear that Fahim looked after you so well and provided such clear, amazing communication. It is excellent to know you had such a positive experience during your interaction.— Three Social Media Team
Siaysha
Was very helpful nothing was a problem changed everything over from my old phone to my new one and talked me through everything really appreciated Siayshas help.
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Hi Carol, We are glad to hear that Siaysha looked after you so well and made moving everything over to your new phone completely trouble-free. It is wonderful to know that having everything explained clearly made such a difference to you.— Three Social Media Team
Siaysha has been amazing,she has…
Siaysha has been amazing,she has explained everything and made everything so clear , can't praise her enough
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Hey Derrick, you’ve just made our day! 🎉 We’re glad to hear your experience with Siaysha was excellent, and your feedback truly means a lot to us. - Three Social Media Team
Emmanual could nor have helped me…
Emmanual could nor have helped me anymore than he did, he went above and beyond every single step of the way, I did come across a few obstacles on the way in trying to upgrade my contract. I am so pleased hw helped me with this as he did absolutely everything in his power to help me. 100 & I could not have asked anymore from him. Thank you Emmanuel!
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Thank you, Amanda, for the amazing 5⭐ review. We’re delighted to hear Emmanuel offered outstanding support and stayed committed to helping you through every stage.
Three Social Media Team
Thankyou Terry and Phil for the…
Thankyou Terry and Phil for the excellent service on my new SIM cards for the family.I Appreciate both your time and effort. highly recommend three to anyone looking for good service.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Hi Niko, it's fantastic that Terry and Phil provided top-tier care while setting up your household connection, and knowing you'd share your positive experience with others means so much to us. — Three Social Media Team
5 star service
Jake took his time and helped me find a great deal that suits my needs perfectly.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Hey Christine! Thanks for your feedback, Jake always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — Three Social Media Team
Besvarelse fra Three UK - 3Store Gateshead Metro Centre
Hey Susan, we’re thrilled Emmanuel delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review.
Three Social Media Team
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