Ross, Customer advisor at Castle point shopping parkwas outstanding. Very knowledgeable and very pleasant to communicate with. Like talking to a brother. Transferred all my apps and sorted my pac code... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ Bournemouth, South, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far... Se mere
Virksomheden har svaret
I have had more than 5 star assistance from Drew. He is so patient, warm and attentive. Nothing is too much for him especially as I have no technology skills at all. I can’t thank him enough. Promote... Se mere
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I met Ross the customer service man when I bought new mobile on Xmas Eve. He was very informative and explained the contract. I had issues a fortnight later after my temporary number was appearing... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Three UK - 3Store Bou'm'th (Castlepoint)
Skrevet af virksomheden
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrevet af virksomheden
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktoplysninger
Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ, Bournemouth, South, Storbritannien
- 01202527387
4,9
Fremragende
93 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service was provided by Rose
31. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Hi Anton,
Love to hear this ⭐ Rose will be really happy to know her support made such a great impression. -Ayesha
The person who took care of me was Drew…
The person who took care of me was Drew and he was really good. Made the experience enjoyable, fast and really professional.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
That’s fantastic to hear, Atygai 🌟 We're thrilled that Drew looked after you so brilliantly, keeping things prompt, efficient, and thoroughly pleasant. 🚀 -Arvind
Ross top man.
Ross, Customer advisor at Castle point shopping parkwas outstanding. Very knowledgeable and very pleasant to communicate with. Like talking to a brother. Transferred all my apps and sorted my pac code with no issues. Would highly recommend.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Hey, Paul. We're thrilled to hear that Ross was outstanding and made you feel so welcome while sorting your PAC code and app transfer. 😇 -Prabhjeet
Great customer service and friendly man.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Hey Mudiwa, we’re thrilled to hear you had such a positive experience. Thank you so much for the amazing 5⭐ review! 😊 -Samad
Ross spent a lot of time with us…
Ross spent a lot of time with us amazing customer service at castlepoint thankyou
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Amazing, Sue! We're delighted to hear that Ross created such a positive experience and was able to support you so well. Your feedback truly means a lot to us. -Afaq
It was amazing
It was amazing , super helpful. Amazing customer support. Thanks Abu .
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Hi there, your shout‑out is WOW ✨ We're thrilled that Abu provided such stellar expertise and spot-on care to ensure you received the ultimate support 🚀 -Arvind
Very helpful service from Ross
Very helpful service from Ross. Helped my mum no end.
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Thanks so much for this! 😊 We’re really glad to hear Ross was able to help, especially with your mum. It’s great to know the support made things easier. If you ever need anything else, we’re always here to help! -Ayesha
Ross was great and made things super…
Ross was great and made things super easy to upgrade my phone today. Great expertise and very knowledgeable. Lovely guy too!
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Thank you so much for sharing this lovely feedback, Lottie! We're delighted to hear that you had such a positive experience with Ross. -Afaq
Excellent customer service 👏with Ross
Excellent customer service 👏with Ross
Thank you
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Hi Thresia, great to hear about your experience — it’s lovely to know Ross provided such attentive and friendly service during your visit. -Shivam
I had to resolve lots of things to…
I had to resolve lots of things to resolve for my son and myself and Abu was absolutely amazing!!!🤩He did everything for us and more🥰Thank you Abu😉
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Hey there, we’re thrilled to hear that Abu provided such exceptional support for you and your son, and that you left feeling confident and fully sorted. Thanks for your amazing feedback 😊 -Maryalex
Abu was extremely helpul and patient
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Hey Linda, thank you for the brilliant 5⭐ rating. We're delighted Abu made things easy and comfortable for you. -Maryalex
Customer service was amazing and…
Customer service was amazing and quickly rectified issue
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
That’s impressive 🌟 Jamie, We’re delighted the team stepped in quickly and resolved things so smoothly for you. Here’s to more standout moments ahead ✨ -Arvind
Simon in store as branch manager was…
Simon in store as branch manager was exceptionally professional and helpful
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Thanks, Mike. Really pleased to know Simon provided such clear and professional help. -Suhaas
Both Ross and Simon were extremely…
Both Ross and Simon were extremely helpful and spent time to ensure we had the best deal which suited our needs. Highly recommend them 👍
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
That’s wonderful to hear, Karen 🌟 We’re so glad Ross and Simon took the time to help you find the right deal and made the experience such a positive one. Thanks for sharing your feedback 💙 -Samad
So grateful to Abu for his simple explanations
I had struggled with choosing a new phone/contract on the app. Abu was SO helpful. I asked him to make it very simple for me. He really listened and explained clearly and simply
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Thank you, Susan, for such a lovely review! We’re delighted to hear that Abu took the time to really listen and make everything simple and clear for you. 🥰 -Prabhjeet
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Hi James, thank you for your 5 ⭐ review! It's fantastic to hear that you received excellent support from Ross. -Afaq
Ross was very helpful and professional
Ross was very helpful and professional, excellent service!!
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
We appreciate your feedback, Ian! It’s wonderful to know Ross provided the support you needed. -Suhaas
I have had more than 5 star assistance…
I have had more than 5 star assistance from Drew. He is so patient, warm and attentive. Nothing is too much for him especially as I have no technology skills at all. I can’t thank him enough. Promote him- he’s fantastic. Thank you for your time which has been over and bone. Promote him please.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Linda, this is such a heart‑warming review! 🥰 Drew’s patience and kindness are exactly what we love to see, and we’re so grateful you shared your experience. -Ayesha
Absolutely fantastic experience with…
Absolutely fantastic experience with Ross he sorted my problem was very friendly and very knowledgeable, highly recommend coming to the shop and seeing him. Thanks
19. april 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Thanks so much for the fantastic feedback, Matthew. We’re really pleased to hear that Ross gave you such outstanding support and made everything clear for you. It’s wonderful to know you’d recommend us. 😊 -Neha
Ross was very helpful and informative
Ross was very helpful and informative
19. april 2026
Uopfordret anmeldelse
Besvarelse fra Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for the 5⭐ review, Alberto! We’re super happy to hear that Ross provided excellent support throughout. -Neha
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