Thornley Leisure Parks Anmeldelser 36

TrustScore 4.5 ud af 5

4,6

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Bedømt til 5 ud af 5 stjerner

We were dubious to visit this site based on mixed reviews but due to limited availability elsewhere for the Bank Holiday weekend we thought we would give it a go. This was probably one of the best sit... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Lovely site very close to great beach. Caravan was very clean and hot tub the best we have ever had. Site was well maintained, clean and tidy, staff all very friendly. Facilities good too, no food... Se mere

Bedømt til 5 ud af 5 stjerner

Beautiful location ,very clean park and accommodation. Staff were very welcoming and friendly and helpful. We only stayed a few days but would definitely return and would highly recommend Dinas Dinlle... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We want to thank Josh and the team who made buying our new caravan an absolute pleasure. They managed to fuflil all our requirements and offered a great service from start to finish. We got an excell... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Feriebolig
  2. Sommerhus
  3. Dyrevenlig overnatning
  4. Campingplads
  5. Fritidshus
  6. Ferieudlejning

Skrevet af virksomheden

At Thornley Leisure Parks we’ve been creating unforgettable holiday memories for families, couples and friends for over 60 years. With ten beautiful parks across North Wales, Mid Wales, Cheshire and North Yorkshire, we’re proud to offer the perfect setting for every type of getaway. Whether you’re looking for fun by the seaside, peace in the countryside, or a base to explore breathtaking national parks, you’ll find it with us. Our parks are home to a fantastic choice of holiday homes, lodges, touring and camping pitches, along with superb facilities designed to make every stay special. From the sandy beaches of the Llyn Peninsula to the stunning valleys of Snowdonia, every location has its own unique charm. As a family-owned and operated business, we pride ourselves on delivering warm hospitality, exceptional customer service, immaculate holiday parks and holidays that guests return to year after year. Whether you’re planning a short break, a seasonal escape or a lifetime investment in holiday home ownership, Thornley Leisure Parks is here to help you make memories that last a lifetime.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

36 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Lovely site very close to great beach.

Lovely site very close to great beach.
Caravan was very clean and hot tub the best we have ever had. Site was well maintained, clean and tidy, staff all very friendly.
Facilities good too, no food at the pub but provided by catering van if required.

22. maj 2026
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Bedømt til 5 ud af 5 stjerner

We were dubious to visit this site…

We were dubious to visit this site based on mixed reviews but due to limited availability elsewhere for the Bank Holiday weekend we thought we would give it a go. This was probably one of the best sites we have stayed on, it was immaculate and the location right by the beach is brilliant. The pool was great and due to the booking system it wasn’t over crowded. Could do with a little on site shop for the essentials and the showers are a little dated but were very clean. We stayed on the touring side and the pitches were great. Will definitely be returning.

22. maj 2026
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Besvarelse fra Thornley Leisure Parks

Thank you so much for your fantastic review. We’re delighted to hear that you decided to give us a try and that your stay exceeded expectations.

It’s wonderful to know you enjoyed the beachfront location, touring pitches and pool facilities, and that you found the park clean and well maintained throughout your stay. We also really appreciate your feedback regarding the showers and the suggestion of an on site essentials shop, as comments like these help us continue to improve the guest experience.

We’re so pleased you had such a positive Bank Holiday break with us and we look forward to welcoming you back again soon.

Kind regards,
The Team at Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

This is the third time I have been to Craiglwyd Hall

This is the third time I have been to Craiglwyd Hall, and as always a great place to stay. The caravans are always clean and modern. The fact I have returned is a statement of trust.
With it being perfect there is not much to say really, often easier to type a long review listing faults.

9. maj 2026
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Besvarelse fra Thornley Leisure Parks

Thank you for your wonderful 5-star review.

We’re so glad to hear that your third stay at Craiglwyd Hall was just as enjoyable as your previous visits. It means a great deal to know that you continue to choose us and place your trust in Thornley Leisure Parks.

We’re so pleased you found the caravans clean, modern and comfortable, and we look forward to welcoming you back again soon.

Bedømt til 5 ud af 5 stjerner

Dinas Dinlle

Beautiful location ,very clean park and accommodation. Staff were very welcoming and friendly and helpful. We only stayed a few days but would definitely return and would highly recommend Dinas Dinlle to anyone. Really enjoyed our time and thanks to everyone at Thornley Leisure.

11. maj 2026
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Besvarelse fra Thornley Leisure Parks

Thank you so much for your wonderful 5-star review.

We’re delighted to hear you enjoyed your stay at Dinas Dinlle and found the park, accommodation and team so welcoming. It’s lovely to know you had such a positive experience, even during a short visit.

We really appreciate your recommendation and look forward to welcoming you back to Thornley Leisure Parks again soon.

Bedømt til 5 ud af 5 stjerner

Thankyou for a wonderful break we’ve…

Thankyou for a wonderful break we’ve been coming here over 10yrs now and always look forward to coming back staff are welcoming and anything Problems they always happy to assist and sort out thankyou

24. april 2026
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Besvarelse fra Thornley Leisure Parks

Thank you so much for your lovely 5-star review. We’re delighted to hear you had another wonderful break with us and truly appreciate your continued visits over the past 10 years. It’s great to know our team made you feel welcome and were able to help whenever needed. We look forward to welcoming you back again soon.

Bedømt til 5 ud af 5 stjerner

We want to thank Josh and the team who…

We want to thank Josh and the team who made buying our new caravan an absolute pleasure. They managed to fuflil all our requirements and offered a great service from start to finish. We got an excellent deal after looking around various parks and so glad we chose Dinlle Caravan park. Can't wait to spend sunny days in 2026 relaxing on the decking surrounded by those stunning Snowdonian mountains. Not to mention the heated pool, great bar and an incredible beach on our doorstep. Life is a beach.. Rob and Kate

1. oktober 2025
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Besvarelse fra Thornley Leisure Parks

We are absolutely delighted to hear that Josh and the team made the purchase of your new caravan such an enjoyable experience. It means a great deal to us that every part of your journey, from your first enquiry through to finding the perfect holiday home, met your expectations and that you felt you received such a fantastic deal after exploring other parks.

Dinlle really is a special place and it is lovely to know you are already looking forward to those sunny 2026 days relaxing on your decking, taking in the breathtaking Snowdonia views and making the most of the heated pool, the bar and of course that beautiful beach right on your doorstep. You have perfectly captured the lifestyle our owners love.

Welcome to the Thornley family. We cannot wait to see you enjoying your new home from home and making many happy memories by the coast 🌊

Kind regards,
Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

Thornley Leisure Morfa Lodge Caravan Park

I have a Caravan on their Morfa Lodge Caravan Park. Last year my boiler leaked and cause alot of damage inside my van. Sam the resident plumber looked after us with his expertise and knowledge and fitted a new boiler. I can honestly say that Sam made the whole experience alot easier

18. februar 2026
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Besvarelse fra Thornley Leisure Parks

Thank you so much for taking the time to share your experience, it really means a great deal to us.

We are sorry to hear about the trouble your boiler caused, but we are delighted that Sam was able to step in and support you when you needed it. Your kind words will mean a lot to him.

It is wonderful to know that he helped make a difficult situation much easier and got everything sorted for you so smoothly.

Thank you again for your lovely feedback and for being part of the Morfa Lodge community. If there is ever anything you need, we're here to help.

Kind regards,
The Thornley Leisure Team

Bedømt til 5 ud af 5 stjerner

Great communication from Alan

Great communication from Alan, made everything so easy without being pushy a pleasure to deal with.
Have arranged to visit a site Sunday.

2. februar 2026
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Besvarelse fra Thornley Leisure Parks

Thank you for your kind words.

We are delighted to hear that Alan made the process easy and enjoyable for you. Providing clear, helpful information without any pressure is exactly how we believe things should be done, so it is wonderful to know that came across.

We hope you enjoy your visit to the park on Sunday and look forward to welcoming you in person. If there is anything you would like to prepare or discuss ahead of your visit, please do not hesitate to let us know.

Kind regards,
Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

The Beach - Our Happy Place!

After many years of dreaming about owning a holiday home, finally purchased a preloved caravan at The Beach. Loved the place that much upgraded to a brand new caravan within a year and it's the best decision ever made. It's our Happy Place and little piece of paradise! Thornley are fantastic and all the staff are absolutely superb. The park is immaculate and extremely dog friendly. If you're thinking about purchasing a caravan I can, without a doubt, highly recommend Thornley Leisure Parks.

1. december 2025
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Besvarelse fra Thornley Leisure Parks

Thank you so much for sharing your journey with us.

It is wonderful to hear how your dream of owning a holiday home became a reality at The Beach, and even more special that you loved it enough to upgrade to a brand new caravan within a year. Knowing it has become your Happy Place and little piece of paradise truly means everything to us.

Our team take great pride in keeping the park immaculate and creating a welcoming, dog friendly environment where owners can relax and feel at home. Your kind words about Thornley and the staff will be greatly appreciated by everyone on park.

Thank you as well for recommending us to others who may be considering ownership. We look forward to being part of many more happy memories for you at The Beach.

Kind regards,
Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

Morfa Lodge

Morfa Lodge

Had a static for many years on a different site before we chose to move nearer to the beach at Dinas Dinlle which we had visited regularly to walk the dogs. After researching the 2 Thornley sites at Dinas Dinlle we decided the best for us was Morfa Lodge. It was definitely the right decision. The beach is now a 10 minute walk away.
We initially bought in 2023, a van with a nice plot overlooking Caernarfon Airport. Magnificent Sunsets.
In 2025, we upgraded to a 3 bed static which was more suited to our changed circumstances. Another great plot with views of the Snowdon mountains.
With both purchases the process was well managed by Josh, the Sales Manager. There was never any pressure or mis selling. A genuine and helpful guy. As are the rest of the staff on site. Nothing is too much trouble.
We now have our Happy Place to enjoy with our family year after year.

31. januar 2026
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Besvarelse fra Thornley Leisure Parks

Thank you for such a thoughtful and detailed review.

We are delighted that your move to Morfa Lodge has proved to be the right decision for you. Being just a short walk from the beautiful beach at Dinas Dinlle, with those magnificent sunsets and views towards Snowdonia, really does make it a special place to own a holiday home.

It is fantastic to hear how your journey has evolved from your first purchase in 2023 to upgrading in 2025 to suit your family’s needs. Creating a space that works for every stage of life is exactly what holiday home ownership should be about.

Your kind words about Josh will mean a great deal to him. Providing a straightforward, supportive experience without pressure is something we pride ourselves on, so it is wonderful to see that reflected in your experience. The whole Morfa Lodge team will also really appreciate the recognition.

We are so pleased you have found your Happy Place with us and look forward to seeing you enjoy it with your family for many years to come.

Kind regards,
Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

Beautifully Maintained site

We bought our holiday home here in June 2025 and have spent part of every week there since. The purchasing experience was easy there was never any pressure to purchase. The management team are 1st class just want to help. The site it maintained to an extremely high standard and has basically become out Happy Place we are looking forward t lot more happy weeks there isn’t 2026

1. september 2025
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Besvarelse fra Thornley Leisure Parks

Thank you so much for your wonderful review.

We are delighted to hear that since purchasing your holiday home in June 2025 you have been able to enjoy so much time on park already. That is exactly what ownership should be about, making the most of your place whenever you can.

It is fantastic to know that your purchasing experience felt easy and pressure free. Our team are committed to providing straightforward, supportive guidance so owners can make the right decision for them. Your kind words about the management team and the standards across the park will mean a great deal to everyone involved.

We are especially pleased that it has become your Happy Place. That is always our aim, to create somewhere you can return to week after week and look forward to year after year.

Here’s to many more happy weeks with us throughout 2026 and beyond!

Kind regards,
Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

Fantastic park with breathtaking coastal views

When searching for an owners only park in North Wales, the choice is extensive. However, once we added our must haves – a genuine sea view, 5 star rating, club/bar, bistro, beautiful presentation, and a relaxed environment – the list quickly became very short.
We explored the coastline looking specifically for that uninterrupted sea view, and that’s when we discovered the Beach Caravan Park. It offered everything we had been hoping for.
When we first met Joe, the Sales Manager, it was immediately clear that they were more interested in understanding our needs than simply selling what was available. After checking our criteria, the options were limited – but Joe did have one that ticked every box.
Viewing our potential dream home by the sea was the next step. The park itself was so inviting, impeccably maintained, and full of stunning floral displays. The static home was perfect. Joe made sure we understood that this was a lifestyle investment rather than a financial one, which was exactly how we viewed it. We wanted to spend as much time as possible enjoying quality moments by the sea.
The purchase process was easy, the move in was straightforward, and Joe was always on hand to guide us. Any aftersales needs were handled without fuss or drama.
Since buying, we’ve spent many long weekends here, enjoying every moment. The Beach staff are wonderful, and to show just how right our decision was, we have since upgraded – on the same site.

31. januar 2026
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Besvarelse fra Thornley Leisure Parks

Thank you for such an incredible review and for sharing your ownership journey with us.

We know how important it is to find the right park when you are looking for something truly special, and we are delighted that The Beach offered everything on your wish list. Those uninterrupted coastal views really do speak for themselves, and it is wonderful to hear that the setting, facilities and relaxed atmosphere all lived up to expectations.

Joe will be thrilled to read your comments. Taking the time to understand what our owners are looking for and ensuring it is the right lifestyle fit is something we pride ourselves on. Holiday home ownership is about creating time, memories and experiences by the sea, and it is fantastic to know that is exactly what you have found.

Thank you for placing your trust in us. We look forward to welcoming you for many more long weekends and special moments at The Beach.

Kind regards,
Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

Brilliant park and amazingly friendly staff

Our charity purchased a caravan here, we give unpaid carers a week of respite by the seaside, and the welcome from Joe was absolutely amazing. He could not do enought for us, and made sure that we got the best deal and best location possible. Everyone at the park has been friendly and incredibly helpful and the park itself is brilliant. We have no doubt at all that our carers will have an incredible break here and cannot thank the park enough for their warm, friendly welcome to the family.

10. december 2025
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Besvarelse fra Thornley Leisure Parks

Thank you so much for sharing this truly heartwarming review.

We are incredibly proud that you chose to purchase your caravan with us to support such a meaningful cause. Providing unpaid carers with a well deserved week of rest by the sea is something very special, and it means a great deal to know that our park will play a small part in giving them time to relax, recharge and feel appreciated.

Your wonderful comments about Joe will make his day. He is passionate about making sure every owner finds the perfect holiday home in the right location, and it is fantastic to hear that he was able to support you in securing the best option for both your charity and the carers who will benefit from it.

It is also lovely to know that the warm welcome has been felt across the whole park. Creating a friendly, supportive community where everyone feels part of the family is exactly what we strive for.

We have no doubt that the breaks you provide here will create precious memories for so many deserving people, and we feel honoured to be part of that journey with you.

Thank you again for your kind words and for the incredible work you do. We look forward to welcoming your carers for many relaxing and happy stays for many years to come.

Kind regards,
Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

Ricky & Annette

Had a meeting with Josh to look at caravans, he was extremely polite, professional and helpful. He should us around the site and caravans that matched what we were looking for. He was very patient as my husband is disabled, he even helped him to get in to one of the vans for him to look at. Nothing seemed to be to much trouble. Sale went ahead and within a week I had the keys all thanks to the other Manager aswell getting it cleaned as they were short staffed. Love the site and the facilities, staff are amazing and helpful. I am now hoping to be there for many years to come.

11. september 2025
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Besvarelse fra Thornley Leisure Parks

Thank you so much for your wonderful review.

We are absolutely delighted to hear about your experience with Josh. His polite, professional and genuinely caring approach is exactly what we pride ourselves on, and it is especially lovely to know how patient and supportive he was in making sure both you and your husband could comfortably view the caravans. Nothing is ever too much trouble when it comes to helping our owners find the perfect holiday home.

It is also fantastic to hear that everything came together so quickly for you. Our management team work incredibly hard behind the scenes, and your kind words about the extra effort to have your caravan prepared and ready, even while the team were short staffed, will mean a great deal to them.

We are so pleased that you are loving the park, the facilities and the friendly atmosphere. Creating a welcoming environment where everyone feels supported and at home is what Thornley is all about.

Congratulations on your purchase and here’s to many happy and relaxing years making special memories on park.

Kind regards,
Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

Holiday Home at The Beach

We bought our first holiday home at The Beach Caravan Park. Joe and the team couldn’t have been more helpful. Knowledgeable and friendly, they talked us through all our options and answered any questions we had.
We have had a great first season and look forward to many more to come.

6. juni 2025
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Besvarelse fra Thornley Leisure Parks

Thank you so much for your lovely review and for choosing The Beach as the place for your very first holiday home.

We are delighted to hear that Joe and the team made your ownership journey such a positive one. Taking the time to talk everything through, answering questions and making sure you feel confident in your decision is exactly the experience we want every new owner to have, so your kind words will mean a great deal to them.

It is fantastic to know that you have already enjoyed a great first season. There is nothing better than being able to step away to the coast whenever you need to, and we are so pleased The Beach is giving you that opportunity.

Here’s to many more relaxing breaks, special memories and wonderful seasons ahead.

Kind regards,
Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

Great Site with super friendly & efficient staff

Well presented and maintained site. All staff are superb and can't do enough for you. We purchased a new caravan and the whole process was seamless and Joe was superb when handling all our queries efficiently and without pressurising us to purchase. After sales was excellent and there was a couple of very minor snags with the caravan we purchased, but these were resolved very quickly (Same Day). All staff on site from reception, mainteance and bar staff are brilliant, friendly and help out when required. The staff in the bar always have time to chat, even when busy and service with a smile makes it a pleasure to go to site. High praise for the maintenance staff who keep the site looking pristine with great flower displays and everything neat and tidy.

There is a Cafe/Bistro (Tides) on site and the food is really good and plentiful. The only slight improvement for the site is the opening times of Tides. Currently closes at 5.00pm, it would be great if on a Friday & Saturday through the summer months if they could open later to say 7.00pm so that we could dine out for tea.

All in all a great site, with great service and done so with a smile.

1. juni 2025
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Besvarelse fra Thornley Leisure Parks

Thank you so much for your fantastic and detailed review.

We are delighted to hear how pleased you are with both the park and your new holiday home. Making the purchasing journey feel seamless and pressure free is so important to us, so your wonderful comments about Joe and the support you received throughout, and afterwards, will mean a great deal. It is especially pleasing to know that the few minor snags were resolved so quickly, our team always aim to act promptly so you can simply relax and enjoy your time on park.

Your kind words about every department have been shared with the whole team. From reception and maintenance to the bar, everyone works incredibly hard to create a friendly, welcoming atmosphere, and it is lovely to hear that the service with a smile and time for a chat makes such a difference to your visits. The maintenance team will also be thrilled that the care they put into keeping the park looking pristine and the floral displays looking their best has been noticed.

We are so pleased you are enjoying Tides Café Bistro and appreciate your feedback regarding the opening hours. Suggestions like yours are invaluable as we continue to review how we can enhance the experience for our owners and guests, especially during the busier summer months.

Thank you again for your high praise and for being such a valued part of the park. We look forward to many more happy times ahead with you.

Kind regards,
Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

BEACH HEAVEN

Been going to The Beach at Llandullas for over fifty years renting and have found it to be the best site in North Wales by far. Extremely friendly staff across the whole site. The cleanliness is first class and we particularly like the way the park takes care of the flower beds/borders and baskets. Nothing is too much for the staff. We had been looking to purchase a caravan for a few years and in 2025 this became a reality. The whole process of buying, from start to finish was made extremely easy by Joe. The best decision we made last year and we are well happy with the outcome.
we

17. oktober 2025
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Besvarelse fra Thornley Leisure Parks

Thank you so much for your incredible review and for being part of The Beach for over fifty years. That is a truly special connection with the park and it means the world to us that it has remained your favourite place in North Wales for so long.

We are delighted that after so many happy years of visiting, you chose to make the move into holiday home ownership. Knowing that this was something you had been considering for a while makes it even more wonderful to hear that it turned out to be the best decision for you. Your kind words about Joe and how easy he made the whole process from start to finish will mean a great deal to him.

It is lovely to hear how much you value the friendly atmosphere across the park and the care that goes into keeping everything looking its best. Our team take real pride in the cleanliness and in the flower displays and borders, so your comments will be very much appreciated by everyone involved.

Thank you again for your continued loyalty and support over the years. We are so pleased you are now enjoying your very own place here and look forward to seeing you making many more happy memories for decades to come.

Kind regards,
Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

The Beech

What a fantastic experience from start to finish. From our very first interaction, every member of staff we dealt with was friendly, approachable, and genuinely helpful, never once feeling pushy or pressured. The whole process felt smooth and well managed throughout. A special mention must go to Joe, our sales manager, who was an absolute joy to deal with. Nothing was ever too much trouble, and his communication was excellent at every stage, keeping us fully informed and reassured. To top it all off, the stunning hamper we received on key day was such a thoughtful and lovely surprise. Highly recommended.

28. november 2025
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Besvarelse fra Thornley Leisure Parks

Thank you so much for your fantastic review.

We are absolutely delighted to hear that your experience was such a positive one from your very first enquiry right through to handover day. Creating a relaxed, friendly and pressure free environment is so important to us, so it is wonderful to know that you felt supported and well looked after at every stage.

Your special mention for Joe will mean a great deal to him. He is passionate about making the ownership journey smooth, clear and enjoyable, and it is lovely to hear how much you appreciated his communication and willingness to help. Nothing makes us happier than knowing our owners feel fully informed and reassured throughout the process.

We are also so pleased that you enjoyed the welcome hamper. It is our way of celebrating such an exciting moment and saying thank you for choosing to become part of the park.

Thank you again for your recommendation and for your kind words about the whole team. We look forward to seeing you enjoying many happy and relaxing times here for years to come.

Kind regards,
Thornley Leisure Parks

Bedømt til 1 ud af 5 stjerner

I would never consider buying at a Thornley Leisure Park Site Again

M.J.Green
In 2023 I purchased a pre loved static caravan at Thornley Leisure Parks Craiglwyd Hall site in North Wales
All was fine until I turned in November last year to find the whole static flooded with human waste which had come up through the toilet shower basin.
I reported this to the main office who sent an employee to inspect the damage.
He turned up, had a look and , I’ve never seen this before and left.
Since then no investigation into why it flooded has been carried out, and if it could happen again.
I contacted Thornley’s head office, David Thornley one the stakeholders replied basically with the same attitude, it’s not our problem.
I had just paid my annual site fee £5250, as the static is now unusable, I requested a refund, again negative response.
The whole thing is being dealt with by my insurance, it may prove to be a uneconomical repair the damage caused by the sewage is that bad.
Thornley are OK until there is an issue, being an unregulated business they have nobody to answer too, which they have proven in this case.

7. november 2025
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Besvarelse fra Thornley Leisure Parks

Mr Green,

We are very sorry to hear about your experience and fully understand how upsetting it must have been to discover your caravan in that condition.

When the issue was reported, a member of our team attended to investigate as soon as possible. By the time we arrived, the flooding had cleared and there was no active backflow or visible blockage to inspect.

Without an ongoing issue present, it was not possible to determine a specific cause at that time. Since then, we have carried out further checks of the surrounding infrastructure and have identified no ongoing faults or blockages. We continually monitor and maintain our park infrastructure to minimise the risk of rare and unforeseen incidents of this nature.

As your caravan insurance is arranged independently, any claim relating to the damage must be progressed directly through your insurer. We are not authorised to manage or influence claims that are not arranged through our company insurance scheme, nor are we provided with updates regarding their progress. Where claims are handled through our park insurance scheme, we are able to work more directly alongside the insurer to support the process.

It is important that any ongoing claim remains solely with your insurer, as external involvement outside of their formal process can potentially affect how a claim is handled. Should your insurer require any information from us, we will of course cooperate fully and provide the necessary details.

Kind regards,
Thornley Leisure Parks

Bedømt til 5 ud af 5 stjerner

Dinlle

It is our third year of owning a static caravan on Dinlle and we love it here. We upgraded our caravan in January/February 2025 which was very straightforward, Josh and the team went above and beyond to achieve the best deal for us. we're so happy in our lovely holiday home which has uninterrupted views of the snowdonia mountain range and Dinas Dinlle beach along with fish and chips and cafe Braf just five minute stroll down the road.
The staff in the office, park keepers and grounds people are all very welcoming and friendly. The site is about five miles from Caernarfon if you want supermarkets, shops, dining out or a fabulous Castle to visit. Owning a holiday home with Thornley Leisure has been a good experience for our family. It is helpful that you understand all the costs before buying one. Josh and his sales team were very helpful with everything. Well done Thornley for keeping such a beautiful site here at Dinlle. ☺️

1. september 2025
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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