AWFUL! I ordered a present for someone on the 29th of April. It is now the 18th of MAY and it still has NOT arrived. I emailed them MULTIPLE TIMES and asked for a refund. Radio silence. Customer servi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What a great company! I had a mix up with an order and it was dealt with efficiently and politely. It makes such a nice change to find an online company who care about their customers, and, if somethi... Se mere
Virksomheden har svaret
I wanted to buy Christmas gifts from smaller businesses this year. I managed to find the item I wanted through The Unusual Gift Company, it was cheaper than elsewhere and that included the postage. T... Se mere
Virksomheden har svaret
I still havent recieved my Karlsson clock having paid over £200 plus extra for next day delivery. Ordered 31st December. Have called, emailed and left a message on their FB page and absolutely ZERO co... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
1A Canalside Business Park, Tattenhall, CH3 9BD, Chester, Storbritannien
- info@unusualgiftcompay.com
- www.theunusualgiftcompany.com
3,0
Middel
95 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had a problem with delivery that wasn’t…
Had a problem with delivery that wasn’t TUG fault but on the day they went way above what I had expected Berlinda who I had spoken to earlier did no more than send more cartons on same day delivery and received these just in time thank you so much
16. november 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi Martin
So glad your item got to you in time and hope the event went well, especially in these hard times. Thank you so much for taking the time to write a review.
Kind Regards
Besvarelse fra Theunusualgiftcompany
Hi Ros
Thank you so much for this review. I hope you have a fab week too.
Kind regards
My parcel arrived as soon as expected
My parcel arrived as soon as expected. I would have given FIVE stars but I had expected to get a confirmatory email at the time of my order and when one didn't arrive I stared to worry.
15. november 2020
Besvarelse fra Theunusualgiftcompany
Hi
Thank you so much for taking the time to write this review. We will take your advice on board and try and make sure we keep everyone up to date with a confirmation email. Sorry we didn't with you and we will do better.
Kind Regards
Will Gladly Shop Here Again
For many years, I always shopped on a different site to get weird or funny gifts (and ideas). When the site I always used went under, I had no idea where to look. I started searching around on google and The Unusual Gift Company checked all the boxes for me (great merchandise, very unique, funny, well priced). Even though I am in Canada, shipping was not overly expensive, everything came very quickly and they were so kind about my whole order. Will definitely shop with them again.
13. november 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi Mike
Thank you so much for taking the time to write this review. We work really hard to find usual gifts that will make people smile, which is much needed in todays climate. Can't wait to see what you buy next.
Kind Regards
Loved the selection of items on offer
Loved the selection of items on offer.
Ordered the weather sticks which look great and the axe throwing game loooks brilliant. Free gift also a lovely touch.
1 item was not in stock but I was refunded quickly.
Would definitely recommend.
13. november 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi Jimbob
Thank you for taking the time to write a review and I'm especially glad you love the items we have in stock. Thank you for recommending us.
Kind Regards
Waiting over 4 and a half months for order! Avoid!
I've now been waiting 4 and a half months for my order. Contacted them multiple times but no reply. Avoid at all costs.
*Thanks for the Reply - but still no direct reply via email - mine is Order #125487. All very well writing on trust pilot to save face, but why not bother to reply directly to your customers. Please reply to my multiple emails, really not great service here!
13. november 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi George thanks for reaching out. So sorry you have had such an awful experience and have been caught up in our staff shortages during covid. The postal service also suffered during this time, so it seems that your order may have been lost. We have refunded in full and will send another item to you free of charge. We are now back to full capacity and sending as normal so we do hope that no one else will have the same experience. Best wishes. Felicity.
Quality!
Quality product, really happy with the item purchased and it was very generous of them to send a bonus free gift! 5⭐️
13. november 2020
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Besvarelse fra Theunusualgiftcompany
Hi Duck
Thank you for writing this five star review! We really appreciated it!
Glad you liked the free gift, we aim to make people smile, especially in todays climate. When you get a chance send us an email.
Kind Regards
Great family run business
Great selection of interesting gifts. Bought a gift for a colleague on here and will be back for Xmas and Secret Santa!
12. november 2020
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Besvarelse fra Theunusualgiftcompany
Hi Tom
Thank you so much for writing this review. Can't wait to see what interesting gifts you buy for your secrete santa!
Kind Regards
Just love the range of gift ideas on…
Just love the range of gift ideas on this site. Have ordered a few items now and found service to be great - fast delivery and brilliant communication. Definitely recommend
12. november 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi TS Admin
Thank you so much for writing this review and for recommending us. We have been workin really hard on our customer service so we really appreciate this feedback.
Kind Regards
As expected
As expected, although for some reason it came in two parcels a day after each other. A good selection and a bit random, so ok if you do want unusual gifts, but i won;t be getting anything fo my mother in law from this site.
12. november 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi Chris
Thank you for this feedback. Sometimes we send things separately as it depends on stock, we tty to make it clear on labels but will take this advice on board and promise to do better.
And I'm sure we can find something for everyone - even a mother in law.
Kind regards
Support small business
A great website to buy gifts for the ‘difficult to buy for’. I actually ordered a little treat for myself too! Arrived promptly. Thank you!
12. november 2020
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Besvarelse fra Theunusualgiftcompany
Hi Lisa
Thank you so much for writing this review and glad you go your self a little treat too! It's important we take time to treat ourselves especially in todays climate.
Kind Regards
Disappointed
Difficult to review something I did not receive. Due to staff shortages because of covid my order was cancelled and refunded.
9. november 2020
Besvarelse fra Theunusualgiftcompany
Hi Miss P
We are a small family run business and I admit we have been having difficulty sourcing our usual products. But we are being very swift in making sure our clients know as soon as we do. We are trying very hard to turn this around and promise to do better.
I'm sorry this has resulted in a 1 star, but please do accept out apologies.
Kind Regards
Great small British company
Great small British company. Always worth a browse before the big ones. Has many items you wish you had thought of yourself. Recipients of my presents from this site have never been disappointed but often surprised and cheered up. We all need that just now
6. november 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi Peter
Thank you so much for writing a reply and we are really glad our products have cheer people up, especially in today climate. You're right we all need some cheer!
Kind Regards
Really prompt and helpful when I…
Really prompt and helpful when I couldn't find something! Nice to get some help from a real person for a change. Now my go to website for Christmas shopping 2020!
6. november 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi Bryn
Thank you so much for writing a review, we are working very hard on our customer service. We are really glad we are you now go to website!
Kind Regards
Jane
I love scouring this website for fascinating and interesting gifts. My friends are always delighted with the unusual presents I buy them. Their deliveries are well packaged and prompt, even in these difficult times. We should all support small British businesses otherwise we will be taken over by large, ugly international giants
6. november 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi Jane,
Thank you for taking the time to write a review and I'm glad your friends enjoy our products. It really has been difficult times for all of us everywhere at the moment.
Kind Regards
Perfect company for gifts for the hard…
Perfect company for gifts for the hard to please!!!
Easy to order from & my query prior to ordering was swiftly answered by Belinda.
I will be ordering again in the run up to Xmas, I like to support a small UK based company.
3. november 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi Helen
Thank you so much for this review, We really appreciate it. We can't wait to see what fun things you will order for Christmas!
Kind Regards
I’ve used this site many times and each…
I’ve used this site many times and each time has been problem free. One minor issue developed which was speedily and efficiently resolved. If you need a gift site for those ’different’ presents, then this is the site for you.
Highly recommended
3. november 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi Phil,
Thank you so much for this review and we are glad you keep coming back to buy more fun stuff!
Kind Regards
Five star service
I recently ordered an item for a friend. I thought my order maybe had not gone completely through successfully as it's status didn't change. I contacted UGC for an update and got a very rapid response from Belinda who informed me of covid delays. Belinda again contacted me the morning she also sent me order and it came very quickly! 5 stars for service!!
They even included an additional gift in my package as a thank you which I felt a lovely touch!
Would definitely order from them again!
Michael, Preston (UK).
3. november 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi Michael,
Thank you for taking the time to write this, we really appreciate it! We are working really hard on our customer service and so happy you give them 5 stars!
Can't wait to see what you order next time.
Kind Regards
Pleased customer
Ordered from them and within days received my items and a free gift. Very happy with purchase.
29. oktober 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi Nicole,
I'm so glad you are happy with your products. Thank you for taking the time to write a review.
If you could email us about what products you ordered that would be fantastic
Kind Regards
Speak as you find is my motto
Speak as you find is my motto. Reading the other reviews is shocking I can only tell you my experience. We ordered a number of items and all except 1 turned up within days. I emailed about the item that was not included and was told they were waiting for stock about 1 week later it came. We also got a free gift which amused my husband no end. They are offering a £5 per review so take that on board but say they will honour it whether your review is good or bad. I would use this company again I really like the items and could not find them anywhere else.😁
29. oktober 2020
Uopfordret anmeldelse
Besvarelse fra Theunusualgiftcompany
Hi Helen
Thank you so much for writing this review and I'm glad you liked our unique gifts.
We look forward to your custom again
Kind Regards
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