The Sincura Group Anmeldelser 

33
•
TrustScore 3.5 ud af 5

3,7

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Really impressed with the service from Sincura Group Concierge. One experience in particular summed up exactly why I'm so glad I joined. I'd been wanting to visit a specific restaurant for ages... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I have emailed the company no less than 5 times expressing my interest in membership and despite my confirmation that all emails were opened, they never once responded to my requests. This was both to... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Ich habe über die vergangenen Monate öfters Empfehlungen von Sincura für Restaurants eingeholt. Das Team hat mir mehrere tolle Vorschläge gegeben und für mich das Lokal meiner Wahl reibungslos gebucht... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

I contacted Sincura to see if they could assist me with booking some time away in the UK over the Easter break. Not only did they source an amazing venue but arranged everything else we requested inc... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

Skrevet af virksomheden

We are modelled on three basic principles - being the best connected network, offering the best service to our clients, and being the best priced on the market. Looking after prestigious clients worldwide we pride ourselves in what we do; we have n...


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

33 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,7

Alle anmeldelser

(33)

2 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Very impressive

Really impressed with the service from Sincura Group Concierge. One experience in particular summed up exactly why I'm so glad I joined.

I'd been wanting to visit a specific restaurant for ages, but it was fully booked online. On the off chance, I messaged my account manager to see if there was anything they could do. Less than 20 minutes later, they came back with confirmation that it was sorted, along with my reservation details.

No fuss, no back and forth—just a quick message and it was handled. That's the kind of service that makes a real difference.

Great work, team—especially Tara!

29. juli 2026
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Besvarelse fra The Sincura Group

Dear Toby,

Thank you so much for taking the time to leave such a wonderful review.

We're delighted to hear that your experience with Sincura Concierge lived up to your expectations. Our goal is always to make the impossible possible and to save our members valuable time, so it's fantastic to know that Tara was able to secure your reservation so quickly.

We'll be sure to pass your kind words on to Tara and the rest of the team—they'll be thrilled to hear your feedback.

Thank you for trusting Sincura with your lifestyle requests. We look forward to helping you create many more memorable experiences in the future.

Kind regards,

The Sincura Group Concierge Team

Bedømt til 1 ud af 5 stjerner

Horrible Customer Service for Membership

I have emailed the company no less than 5 times expressing my interest in membership and despite my confirmation that all emails were opened, they never once responded to my requests. This was both to the Canadian Office and to the main email address. Probably saved me a headache on getting scammed anyhow.

3. maj 2026
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Besvarelse fra The Sincura Group

Thank you for your feedback.

We have reviewed your enquiry and can confirm that we received only one email from you on Sunday at 9:42pm. An automated acknowledgement was sent immediately, advising that we aim to respond within 24 hours.

Your review was posted approximately 1 hour and 15 minutes after sending your email, and outside of standard business hours. While we do provide extended support for our members, general enquiries submitted during evenings and weekends are typically responded to on the next working day. This ensures that members receive our full focus and supported 24/7 and outside core business hours.

We strive to respond to all enquiries promptly and fairly, and we believe this timeframe is in line with reasonable expectations. We are therefore disappointed to see a negative review based on this timeline when our office was closed to the general public.

Bedømt til 5 ud af 5 stjerner

Very impressive concierge

I have been using sincura concierge for a few months now (as part of my credit card service with cornercard). Very impressive service - amazing turnaround time of responses, very friendly and helpful staff, and always manage to get my reservations. Love the app.

7. september 2024
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Besvarelse fra The Sincura Group

Dear J Barker,

Thank you so much for your wonderful review and for taking the time to share your experience.

We're delighted to hear that you've been enjoying the concierge service through your Cornèrcard membership. Providing fast responses, friendly service and securing those hard-to-get reservations is exactly what we strive for every day, so it's fantastic to know we're delivering on that promise.

It's also great to hear that you're enjoying the app—we're continually investing in our technology to make accessing your concierge as quick and seamless as possible.

Thank you again for your kind words and for choosing Sincura. We look forward to helping you with many more memorable experiences in the months and years ahead.

Kind regards,

The Sincura Group Concierge Team

Bedømt til 5 ud af 5 stjerner

Saved my glastonbury …

Never left a review in my life but then no-one has saved my life like sincura. Quite simply, 24 hours ago I wasn’t going to glastonbury despite shelling out thousands of pounds on tickets promised to me by a scam company. All packed, about to leave and devastated. A friend recommended sincura as the company that makes the impossible possible and I contacted them to help me out. 24 hours later - after a lot of work by the amazing team - and we are walking through the gates with a bell tent and hospitality access. Cannot thank the sincura team enough - you have a client for life here. Special thanks to Matthew who was incredible - even at 11pm at night.

27. juni 2024
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Besvarelse fra The Sincura Group

Dear Jenny,

Thank you so much for taking the time to leave such an incredible review. We're honoured that you chose to share your experience with us.

Knowing that we were able to turn your Glastonbury situation around and get you through the gates with your bell tent and hospitality access is exactly why we do what we do. Creating solutions when things seem impossible is what our team is passionate about.

Matthew will be absolutely delighted to read your kind words. We'll make sure your feedback is passed on to him, and we're sure he'll be especially pleased to know his late-night efforts made such a difference.

Thank you once again for placing your trust in Sincura. It was a pleasure helping you, and we're thrilled to welcome you as a member of the Sincura family. We look forward to creating many more unforgettable experiences for you in the years ahead.

Warmest regards,

The Sincura Group Concierge Team

Bedømt til 5 ud af 5 stjerner

Super Concierge Service

Ich habe über die vergangenen Monate öfters Empfehlungen von Sincura für Restaurants eingeholt. Das Team hat mir mehrere tolle Vorschläge gegeben und für mich das Lokal meiner Wahl reibungslos gebucht, sogar im tiefsten Hinterwald. Und das Erlebnis war immer klasse! Aber das erwarte ich schliesslich. Was mich aber wirklich beeindruckt hat, war die Hilfe, die ich in einer medizinischen Krise auf Reisen auf dem Balkan von Sincura erhielt: das Team hat mir innerhalb kürzester Zeit eine ausführliche, kommentierte Liste aller in Frage kommenden Kliniken mit Adressen und Telefonnummern geschickt, was mir unglaublich geholfen hat. Wirklich ein Super Concierge Service, den ich nur wärmstens empfehlen kann!

14. maj 2024
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Besvarelse fra The Sincura Group

Rudi. Vielen Dank, dass Sie sich die Zeit für Ihre positiven Kommentare genommen haben. Ihr Feedback ist für uns alle ein großer Ansporn, weiterhin so gute Arbeit zu leisten.

Bedømt til 5 ud af 5 stjerner

Excellent service

The experience has been fantastic so far. They are always quick to respond with excellent customer service. I have mostly been using this service to book restaurants and bars. You can tell the team is extremely knowledgeable as their recommendations are always top-notch. The reservations are also done instantly which has saved me lots of time and hassle so thank you team keep up the great work. Would highly recommend Sincura.

25. maj 2024
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Besvarelse fra The Sincura Group

Jack. Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

Bedømt til 5 ud af 5 stjerner

The Sincura Group offers exceptional…

The Sincura Group offers exceptional service with a touch of elegance. From exclusive event tickets to organising bespoke travel experiences, their team goes above and beyond to meet every client's needs.

30. april 2024
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Besvarelse fra The Sincura Group

Sarah. Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

Bedømt til 5 ud af 5 stjerner

Absolutely fantastic service

Absolutely fantastic service! I turned to The Sincura Group when I couldn't find tickets anywhere else, and they delivered beyond my wildest expectations. Not only did they secure the elusive tickets I needed, but they also did so with efficiency and professionalism. Their dedication and resourcefulness are truly commendable. If you ever find yourself in need of hard-to-get tickets, look no further than The Sincura Group. They're a game-changer!

18. april 2024
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Besvarelse fra The Sincura Group

Hercules. Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

Bedømt til 5 ud af 5 stjerner

Such a personal service

I have been a member of The Sincura Group for a few months now and I have to say I am incredibly impressed! The Membership team are really quick to reply and keep in regular contact with me. Customer service is second to none.

19. marts 2024
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Besvarelse fra The Sincura Group

Stephen. Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

Bedømt til 5 ud af 5 stjerner

Exceptional Service and Expertise

I recently had the pleasure of engaging with The Sincura Group for a last minute NYE request and I was thoroughly impressed. Their customer service was excellent, demonstrating genuine dedication and responsiveness. The team's expertise in local events, VIP experiences and concierge services was impressive. They delivered promptly and professionally on a quite challenging request. Overall, they have exceeded my expectations, and I highly recommend their services. Thank you.

31. december 2023
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Besvarelse fra The Sincura Group

Fernando. Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

Bedømt til 5 ud af 5 stjerner

Testing out Sincura Switzerland

Been following sincura for a while and watched their growth and the hype around the company. When I heard they were launching in Switzerland I had to see this myself. So I ordered a Cornèrcard Visa card to give me access to their white label service. Very impressed with their local knowledge in Switzerland, their app, their response times, and their professionalism. So far I have booked restaurants, travel itineraries, car hire, and they are helping me source Christmas presents for my wife (Hermes handbag). It’s only been a few months of using th concierge but it’s impressive. They genuinely know their stuff. Really friendly team and they seem to genuinely care.

1. september 2023
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Besvarelse fra The Sincura Group

Steve. Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

Bedømt til 5 ud af 5 stjerner

I am an oversees business owner and use…

I am an oversees business owner and use Sincura when I travel (mainly UK, USA, and UAE). They build me full itineraries, arrange my hotels and restaurants, and tickets to events. They have excellent connections around the world and always go that extra mile to ensure my trips runs smoothly. Very good communication, great app (especially like their city guides which help me explore on my travels) and seemless communication with my account manager who seems to never sleep. Thoroughly recommend Sincura.

22. oktober 2022
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Besvarelse fra The Sincura Group

Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

Bedømt til 5 ud af 5 stjerner

Finally there is a decent concierge out there …

I have tried a lot of concierge services over the years and never found one that didn’t frustrate me. Either slow response times, overpriced service or not providing me with answers that I can’t do better myself. Breath of fresh air to see Sincura Concierge in action - super fast response times, very fairly priced with no markups on services or hidden costs, and they truly do have access to the things that I don’t. Also a great app - keep up the good work.

6. august 2022
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Besvarelse fra The Sincura Group

Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

Bedømt til 5 ud af 5 stjerner

World-Class Experience

World-Class Experience, world-class service. World-class service is defined as vastly exceeding customers' expectations and building brand loyalty as a result. When something is world-class it is far from being ordinary, it is extraordinary, it is outstanding, and this is Sincura. This is who they are.

I am a success coach for Elites and Experts, an actress and a singer. As I was taking action to manifest some of my biggest dreams last year, I decided that I was going to attend an award event before the end of the year, meet celebrities and step into this world I know I am destined to be part of. I was doing Google research when I discovered The Sincura Group. The 65th London Film Festival happened to be taking place right at that time, I immediately emailed them about it. This was it, I had found my opportunity. I was joining. It was written that participants would be walking the red carpet. I was blown away. On my vision board, I created on 10th April 2021, I put that I would walk on the red carpet first then the other bigger things would happen. After joining The Sincura group (I opted for the Film Club Membership) on 10th October 2021, I walked on the red carpet at The Tender Bar Premiere and saw Hollywood actor George Clooney, his wife Alma and Hollywood actor Charles Dance whom I greeted. I invited my friends, got tickets for them and till today they are unanimous, The 65th London Film Festival is an experience they will never forget. I have tears in my eyes as I write about it. This is what I call extremely powerful.

I attended other red carpet premieres during the Festival and saw many other celebrities like Maggie Gyllenhaal, Olivia Colman, Dakota Johnson, Ben Ofoedu and got to take pictures with some of them. Ben Ofoedu shared our picture together on his Instagram story and started following me on Instagram.
X-Factor winner Alexandra Burke was at King Richard red carpet Premiere, my account manager at Sincura started calling her and she walked to us and took a picture with each one of us.

The account manager I have at Sincura, Matas is one of the most extraordinary and gifted people I have met in this world. He is always impressive, telling me about the latest hottest offers and he is so positive. His mindset is mind-blowing. He is the best account manager I have ever had. He delivers each and every time and gets the job done.

I have had the honor to meet the rest of the team including the two directors and they all give you a 5 star experience, no matter who you speak with at Sincura. That is special. Not every company can do that. They have a code I respect.

I have always been treated well by everyone and showered with love, praise and favour.

Yes, I recommend The Sincura Group! I hope my testimonial puts a smile on many faces and many others see their biggest dreams come true here. You are worthy.

4. februar 2022
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Besvarelse fra The Sincura Group

Patricia. Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

Bedømt til 4 ud af 5 stjerner

An amazing bucket-list experience .....

It has always been on my bucket-list to walk the red carpet at a film premiere. This year I turned 50 so decided to take the plunge and treat myself. I was being quoted thousands of pounds by other companies for tickets and was then recommended Sincura - who offered me tickets for free if I joined their film club membership (£35 a month). Too good to be true? I thought so, but decided the worst I could do was to lose £35.
I joined and the lovely team on the phone help me chose my film and booked it all in. They built my itinerary for the day, helped me with transport and hotels, and even booked me in for dinner at Gordan Ramseys afterwards (despite showing as fully booked when I tried to make a reservation).
3 days before the premiere no tickets had arrived - and i was getting worried. But the Sincura guys stayed in contact throughout and assured me that tickest for film premieres are notoriously released at the last minute to avoid forgeries. I need not worry as the next day they turned up, with an apology from my manager for the tardiness.
48 hours later I was strutting my stuff on the red carpet with all the stars at the London Film Festival. What an amazing experience, one i will never forget. Thank you Sincura for making my birthday!!!!
I would have given you 5 stars had it not been for the panic of the tickets not turning up - though the team did keep me updated and I realise it wasn't their fault.

8. oktober 2021
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Besvarelse fra The Sincura Group

Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job. We are glad you managed to tick this off your bucket-list and we are looking forward to assisting you with your next endevours.

Bedømt til 5 ud af 5 stjerner

At last … a decent concierge app!!

About time a concierge released a decent app - makes life so much easier. Great work guys … as always one step ahead of the market. Looking forward to seeing what you do next.

23. juni 2021
Uopfordret anmeldelse
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Besvarelse fra The Sincura Group

We are glad you like to the App - it took us 2 years to build it and we are very proud of it. And we are not finished yet. We have another 2 year roadmap for the App ahead. Over the next 12 months we are implementing the following changes:

1. Push notifications
This means that a pop-up will appear when you have an update to your request to compliment the mail that currently goes out. It means you should never miss a notification again.

2. Russian and local apps
The Russian App will be ready by the end of the year - followed by Apps for all of our offices - including our new offices in North America, Africa, and South America due for launch in 2022. It means you will be able to flip your App into any country you visit for local news and offers.

3. City guides
Currently we only show the top 15 city guides as requested by our members. This will change over the next year to have over 250 city guides and enable you to see our recommendations for the best hotels, restaurants, events, and month by month guide anywhere around the globe.

4. Airport lounges
With a large number of our clients travelling again for business our lounge facility will allow you to book into any airport lounge around the world with immediate access.

Please note this is your App - and no other concierge company is doing what we are doing with our technology. So if there are things you want to see then please let us know and we will facilitate it.

And please remember that while you have an App - we love talking to you. You don't need to use the App, you can phone us, text us, whatsapp us, or email us. Click on your manager button at the bottom of the App to contact your account manager.

We thank you for your continued support, especially during lockdown, and our team love representing you. Read more here: https://thesincuragroup.com/sincura-concierge-app.html

Bedømt til 4 ud af 5 stjerner

I contacted Sincura to see if they…

I contacted Sincura to see if they could assist me with booking some time away in the UK over the Easter break. Not only did they source an amazing venue but arranged everything else we requested including a private chef for my husbands birthday supper. The team were all helpful and made an event that was proving stressful to arrange an absolute pleasure. Will definitely be using them again in the near future.

14. april 2021
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Besvarelse fra The Sincura Group

Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

Bedømt til 5 ud af 5 stjerner

Amazing service

My experience with Sincura so far has been amazing. One of the best things about Sincura is their response times, they have been really quick to help me with my requests. It's really faster than any other concierges I have used before. Their app is also incredible, I have been using it daily to keep up with upcoming events, restaurant news, and more. I would definitely recommend them if you are looking for a concierge service.

31. marts 2021
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Besvarelse fra The Sincura Group

Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

Bedømt til 5 ud af 5 stjerner

Excellent service

I run a private wealth company and use Sincura's white label service - offering their concierge to our clients under our name (very few of whom know this is run by an external company and not by us). It's great for attracting new clients and it makes our clients feel special. It increases our services to our clients and stands us out from our competitors. We run all of our events and meetings through them - from cool restaurants to backstage at VIP concerts - the clients love it. Plus Sincura do the simple things - talking to our clients, keeping them engaged, and sending flowers on birthdays and such like. Keep up the good work guys.

17. januar 2021
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Besvarelse fra The Sincura Group

Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

Bedømt til 5 ud af 5 stjerner

The best i've used

Sincura have a really helpful team. Always quick to respond and have a fantastic new app ! Will be recommending to all my friends and family

14. januar 2021
Uopfordret anmeldelse
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Besvarelse fra The Sincura Group

Thank you very much for taking the time to share your positive comments. Your feedback will go a long way in motivating all of us to keep up the great job.

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