Redwood Utilities Anmeldelser 

391
TrustScore 3 ud af 5

2,9

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

As promised another 1 star review ( should be zero) of this bunch of complete incompetents who cannot read or act upon emails. Yet another spam call from them today. Stay away from this company as in... Se mere

Bedømt til 1 ud af 5 stjerner

Sick of receiving regular automated calls and hang ups. Want our number removed from their calling list but impossible to speak to anyone

Bedømt til 5 ud af 5 stjerner

Great company and even better customer service. We've opened a small family business, our sales representative Declan H gave us an initial quote over the phone and met us in person a few days la... Se mere

Bedømt til 5 ud af 5 stjerner

Was contacted about setting up a new card terminal by Declan from the Redwood group. It was a simple application and arrived in a timely manor. He then stated the group offer other merchant services s... Se mere

Virksomhedsoplysninger

  1. Teleudbyder

Skrevet af virksomheden

The Redwood Group are Lancashire based company providing mobile and office phone systems, utilities, insurance solutions and merchant services.


Kontaktoplysninger

2,9

Middel

TrustScore 3 ud af 5

391 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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2,9

Alle anmeldelser

(391)

24 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Don’t Deal with Them !!!

Be warned of this company they miss sold us gas and electric in 2022 and we managed to stop the electric going through when we saw the prices were wrong but stuck in a fixed term gas contract paying double the going rate. They are crooks.

14. juli 2023
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Besvarelse fra Redwood Utilities

Good Morning Mr Warnes
I have tried to call you regarding this matter as I would like to have a look at what has happened here. This will be treated as a priority.
If you could kindly email me at fiona@theredwoodgroup.co.uk with the best contact number and time to call you, I will ensure that this will be fully investigated for you.

Kind Regards

Fiona - Call Centre Manager

Bedømt til 5 ud af 5 stjerner

5 star review from me

Well what can I say after about 30 different calls from different suppliers ripping me off this company and John mckendrie blew the rest out of the water. He's went above and beyond he's job by helping me and sorting my energy supply out what a nice fella. Gets a 5 star rating from me. Highly recommend to anyone

20. maj 2024
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Besvarelse fra Redwood Utilities

Hi Mark,

Thank you for your 5* review, it is very much appreciated. We will be sure to let John know

Regards

Redwood Utilities

Bedømt til 5 ud af 5 stjerner

Martin and arron where both very very…

Martin and arron where both very very helpful throughout the whole process and the rates on these machine are unbeatable. Great service

11. marts 2024
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Besvarelse fra Redwood Utilities

Thank you for your lovely review, we are so pleased you were happy with the service

Bedømt til 5 ud af 5 stjerner

Excellent service with great experience…

Excellent service with great experience what a great team, oli was so good with the follow and helped threw all the service

Highly recommend

29. februar 2024
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Besvarelse fra Redwood Utilities

Thank you for your lovely review, we are pleased you were happy with the service, I'll pass your kind words onto Oli

Bedømt til 1 ud af 5 stjerner

After taking out a card reader with…

After taking out a card reader with this company and finding it unsuitable for me after about a week I called them to be passed on with let me get someone to call you. Didn’t happen. I have since managed to call and speak to someone to be told let me see what I can do and call you back. Again didn’t happen. 2-3 week later I called again to now be told that I would have to pay almost £200 to leave them now as it’s after 14 days. On top of this the £1 a month charge is now £16 a month. Not very transparent and feel robbed by this company. Well done. Money for nothing. A & S Travel
Reply to the redwood group. I had already spoke to world pay and they gave me the information needed. I was advised to speak to you but was so arrogantly told that world pay would take direction from you and you would not class being miss sold this machine as a valid reason so would have to pay anyway. The machine it self does what it’s supposed to but no where near what was sold to me on the phone. Also getting in touch within the 14 days saying this machine was unsuitable then bizarrely not being able to get back in touch until after the 14 days had passed is just a coincidence. Hmmm. As I said great work.

6. februar 2024
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Besvarelse fra Redwood Utilities

Hi Ady, whilst we do understand that you expected a smaller machine, the appearance of the machine would not be something we would consider cancelling the agreement without charge for. It is a new model, and the functionality and performance of the machine is at a high standard and so as the performance is not affected, we would not cancel on this basis. You would need to speak to Worldpay regarding this as it is at their discretion whether they deem it a valid reason for free of charge cancellation.
Thanks

Bedømt til 5 ud af 5 stjerner

Service was excellent

Service was excellent, helped me find the best deal for my electricity and helped with all the information I needed, I would recommend theredwoodgroup to everyone

5. februar 2024
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Bedømt til 1 ud af 5 stjerner

Had a cold call from this company made…

Had a cold call from this company made me believe they supplied my late fathers building and set me up in a contract with Valda energy for a property that’s not in my name, they had the wrong business name wrong address and I’m in this contract for 3 years. No on will help on the phone or by email. £1200 taken from my account and my next bill 7 days later £1400 do not trust this company

15. januar 2024
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Besvarelse fra Redwood Utilities

Good Afternoon Annabelle

Firstly, I would like to reach out to you and apologise for your frustration, and to also let you know that I have escalated this for you. We have tried to contact you via your mobile number several times but have not been able to reach you. Could you please let me know when the best time to call you will be so as to get this addressed for you. My email is fiona@the redwoodgroup.co.uk, if you could please drop me a time and date that works best for you, I will make this a priority and call you at your convenience. Our office closes at 3pm on Fridays but we are here Mon - Thurs from 8.00am until 4.00pm if that helps.

Thank you

Fiona

Bedømt til 5 ud af 5 stjerner

Lovely experience

Got call from Keighlie she was very friendly helped me sort out my Electric and got me a special offer on a new high end Card Machine. Cheers...

8. januar 2024
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Besvarelse fra Redwood Utilities

Thank you for your lovely review Miah, I will pass your kind words on to Keighlie

Bedømt til 5 ud af 5 stjerner

Great Customer Service and Communication

Helped save a large amount on our energy, broadband and phone bills. This is huge for a small business like ourselves. Communication with the team was excellent, helping me understamd how much of a saving i would be making and throughly explaining what I would be getting for my money. Thank you.

30. november 2023
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Besvarelse fra Redwood Utilities

Thanks for your lovely review David

Bedømt til 1 ud af 5 stjerner

DO NOT USE!!

I took out a card payment machine for my business in July of this year and was told it would cost me £14.75 per month as an offer that was on at the time. It was a lady who sold it to me but since taking out the machine the cost has been well over £30 per month and past 2 months has doubled to over £60. I am really not happy as I don’t take many card payments and have been completely miss sold by your company DO NOT USE EVER!!

21. december 2023
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Besvarelse fra Redwood Utilities

Hi Sarah, Thanks for providing the account details, I am keen to get this matter resolved asap for you however I'm struggling to contact you, please could you email me on jo@easi-pay.co.uk with the best time to contact you

Bedømt til 5 ud af 5 stjerner

Absolutely over the moon with this…

Absolutely over the moon with this company, they have helped with with my business broadband and mobile phones and saved me a fortune. Would highly recommend

5. december 2023
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Besvarelse fra Redwood Utilities

Thank you Josie, I'll pass your kind words onto Mark he will will be thrilled you are happy

Bedømt til 5 ud af 5 stjerner

Saving me money

Well this has been a great experience I was recommended by a friend to go with these guys
They have saved my company a small fortune and basically looked after my utility bills my broadband and my card machines
Great team of people all very helpful, just what's needed in this day and age instead of talking to robots I found the staff to be lovely and helped me tremendously

7. november 2023
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Besvarelse fra Redwood Utilities

Many thanks for your lovely review, we are so pleased you were happy with the service

Bedømt til 5 ud af 5 stjerner

Great customer Service

Shout out to Jo
I loved your passion and enthusiasm throughout my technical issue that was delt with, your customer care approach is an asset to your company.
Thank you

15. november 2023
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Besvarelse fra Redwood Utilities

Hi Mr Emmanueil,

We're happy to hear this! I will pass your feedback on to Jo.

Regards,

Leo

The Redwood Group

Bedømt til 5 ud af 5 stjerner

Good company, good deals.

The service was excellent. I spoke with a young lady called Isabella who was very helpful and couldn’t have done anything more. I have saved quite a bit by switching deals on Gas and Electric, meaning it’s likely I can go away towards the end of the year! 😁 highly recommend.

21. september 2023
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Bedømt til 5 ud af 5 stjerner

Definitely recommend!

Mark is my go to whenever our phones need sorting. He sorts everything out and is always cheerful and super helpful.

I definitely recommend The Redwood Group and Mark!

19. juni 2023
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Bedømt til 5 ud af 5 stjerner

Great Knowledge

Very helpful and saved me money easy transition for my change over on my credit card machines would recommend!

29. maj 2023
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