The Ideal Garden Shop Anmeldelser 3.735

TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Prompt delivery, ordered on the 12/4 arrived on 14/4. Kept informed by Ideal Garden. Have been waiting for core edging the size and colour we wanted to come back in stock to complete the project, cre... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Great range of edging in many colours and sizes. The new tool is very handy when folding the joining lugs. Helpful advice from Elisa before ordering to help in choosing the correct parts. Prices very... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I ordered a small amount of the edging to test it's suitability for the task. It was delivered very quickly after the customer service person contacted me after they realised I had made a mistake on t... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Brilliant service and great pricing. I bought brown core edge steel garden border edging, delivery was swift and arrived when expected. Would recommend!

Virksomheden har svaret

Virksomhedsoplysninger

  1. Butik med udstyr til haveanlæg
  2. Havecenter
  3. Havearkitekt

Skrevet af virksomheden

Here at The Ideal Garden, we've been selling high-quality gardening and landscaping products to customers all over the country for years. Our family-run business developed from our landscaping firm which has been going since the 1980s. We discovered some great landscaping products over the years and decided they were so good that we would start supplying them ourselves. Since then, the online shop side of the business has grown massively - but we still run everything from our central office and storage centre at Calves Lane Farm, maintaining the close-knit family-run style of doing business.

The Ideal Garden Shop

Skrevet af virksomheden

We're commited to our customers!
The Ideal Garden Shop, established in 2014, is a family run business based in Buckinghamshire. We take great pride in being able to offer high quality products at the best possible prices to our customers. We believe our unrivalled customer service is the key factor to our success and have maintained a 5-Star rating on Trustpilot for the last six years.

Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

4 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Perfect edging

Ordered Cor-Ten steel edging from The Ideal Garden for an Easter Garden Project. Cannot recommend highly enough! Delivery was prompt, and the product is SUPERB! It's not cheap but it is so worth it. Very easy to install and looks SO professional. Very very impressed and are so pleased we chose this product.

4. april 2026
Uopfordret anmeldelse
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Thank you for your review, Trudi! So pleased to see you happy with it all.

Bedømt til 5 ud af 5 stjerner

Fabulous!!

Ordered on Bank Holiday Monday delivered on the Wednesday, installed on the Saturday by myself and my husband looks fabulous! So pleased

6. april 2026
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Thank you, Sara! Pleased to see you happy with the results.

Bedømt til 5 ud af 5 stjerner

The product was as described

The product was as described, seems robust, was easy to connect the lengths - despite what some reviewers said. I also bought the fixing pins, which look a great deal - quite long, should hold the edging in place for years.

6. april 2026
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Thank you, Kevin!

Bedømt til 2 ud af 5 stjerner

I have only rated 2 not because of…

I have only rated 2 not because of Ideal Garden but the delivery company DHL let them down.
We paid for a Friday am delivery, DHL did not deliver but said there had been a delay, Ideal Garden were very apologetic and refunded the am delivery and contacted DHL, we then received an email to say delivery would be on the Saturday...however we did not receive the item until Monday after 3pm....not Ideal garden's fault but this rating is based on the whole order / delivery process.

5. april 2026
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Hi Steve, We are so sorry to hear this. We know how frustrating this is! We always do our best to get our orders ready for dispatch on time - sometimes our usually reliable couriers fall short. We appreciate the review as it's always handy to know how our couriers are doing, and we will take this on board. Have a lovely day!

Bedømt til 2 ud af 5 stjerner

Product not as expected

The Gravel Grid is not one 1.2m length as I expected but two shorter sections connected by membrane with a gap in the middle so your stones fall out of there. The measurements are not of the grid but the membrane which extends beyond the grid and the grid is shorter. I wanted the grid to put my 1.2x0.6m raised metal beds on but the grids were too short leghtwise. Very disappointing. Other than holding the two grid parts together I am not sure what the very thin, almost seethrough white membrane is meant to achieve, it sure wouldn’t stop any weeds. The close to £20 delivery charge is outrageous. I assumed it was classed as a large parcel and hence expensive due to the length but the grids were folded in half and the parcel was hardly a particularly big size. I recently ordered modular metal raised beds from another company which were in a parcel of similar size and delivery was free. Communication was poor. After notification that item was despatched no further information received from delivery company re delivery date and time window. Tracking provided didn’t work. Parcel was a day late and when I tried to contact The Ideal Garden via their website form no reply was received. Positives - despite being a day late delivery was fast, two days. Using the grids made for a more stable surface to walk on between the raised beds than using gravel alone.

2. april 2026
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Thank you for your feedback regarding your recent order. I’m sorry to hear that you were left feeling unhappy with your experience, and I appreciate you taking the time to share your concerns.

I understand that you felt unsure about how the system works and that this led to the impression of being mis-sold. Had you contacted us at the time of ordering, we would have been more than happy to guide you through the process and answer any questions to ensure complete clarity before purchase. Our website is also designed to be clear and informative, with a comprehensive FAQ section to support customers in making the right decisions.

In relation to the £20 carriage charge, this is a standard delivery cost applied to this particular product. While we appreciate that some suppliers may offer free delivery, our pricing structure reflects the quality of service and logistics involved in getting goods to you safely and efficiently.

Regarding the delay to your delivery, this was unfortunately due to the increased volume of freight moving over the Easter period. While we always aim to meet our delivery commitments, occasional delays during peak times can occur, and we apologise for any inconvenience this caused.

We are sorry that your overall experience did not meet expectations. However, we do believe that much of this could have been resolved quickly had we had the opportunity to assist you directly at the time.

Should you have any further questions or require any assistance going forward, please do not hesitate to get in touch — we are always here to help. Kind Regards, Wendy

Bedømt til 1 ud af 5 stjerner
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Hi Neil, we are so sorry that your product took so long to arrive. We strive to get our products out on time; sometimes our couriers fall short, and we apologise on their behalf!

Bedømt til 5 ud af 5 stjerner

Quality product and easy to install

Very quick delivery, quality product at a reasonable price. Easy to install but if you have a long run to do best to have an extra pair of hands as you secure the segments together before installing.
Easy to bend I secured in my B & D workmate and slowly bet to 90%

23. marts 2026
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Thank you very much for your review!

Bedømt til 5 ud af 5 stjerner

Tree Ring

The tree ring was well made and easily installed. It also arrived on the day they said.

30. marts 2026
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Thank you, Robert!

Bedømt til 3 ud af 5 stjerner

The product was really good

The product was really good, but delivery from DHL was not on the day stated.
When delivered DHL sent a message saying that I'd signed for it. They had placed it on the door step originally and then moved it to behind the wheelie bins. Due to it being corten steel edging the rust went onto the stone step and has stained it.
The product itself is great and looks fantastic.

23. marts 2026
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Hi Andrew,

While I'm pleased to hear that you are happy with our product, i apologise on behalf of the courier for falling short here. We ensure our products are ready for dispatch on time for collection, and we trust our reliable courier to deliver them to our customers on time. It appears this time they have let you down, which I understand is very frustrating. Sorry about that!

Bedømt til 5 ud af 5 stjerner

Have used them before and

Have used them before and. as then, efficient and quick, and an excellent product and at a great price.

23. marts 2026
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Thank you, thanks for choosing The Ideal Garden again!

Bedømt til 4 ud af 5 stjerner

Great product

Great product
Delivery was not left as instructed, but unceremoniously dumped at front door!
Maybe you should consider alternative couriers!
Otherwise, I'm very happy with your service.

27. marts 2026
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Thank you, Francis! We appreciate the feedback. The courier fell short on us over this bank holiday; they are usually a very reliable and quick courier. We are sorry they let you down this time, though I'm happy to hear that you're satisfied with your product!

Bedømt til 5 ud af 5 stjerner

Exceptional service

First time using this company and credit where credit is due a first class service. I bought corten steel edging. The didn’t have in stock the colour requested until later in the month,as I wanted this for an Easter project I changed the colour( much prefer it) The company kept me informed as did the delivery company. From ordering on the Sunday evening to delivery 🚚 on Wednesday was amazing. I live on the border of North Yorkshire and County Durham .I don’t often leave reviews but every business needs recognition in these tough times. I will definitely use this company in the future. Oh and the edging is in site ,just need the gravel path laying now😀

29. marts 2026
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Thank you so much for taking the time to leave us such a thoughtful review. We are a family-run business and appreciate every piece of feedback. Have a lovely day!

Bedømt til 5 ud af 5 stjerner

Good product and experience

Product good with price consistent with other outkets (some of whom add delivery). Delivery hit the predicted day and helpful driver, just a pity no time indication given; hardly a deal breaker though.

28. marts 2026
The Ideal Garden Shop-logo

Besvarelse fra The Ideal Garden Shop

Thank you so much for your review, Steve!

Dette er Trustpilot

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