The Gym Group - Stourbridge Anmeldelser 71

TrustScore 4.5 ud af 5

4,3

103 Birmingham Street, DY8 1JR Stourbridge, West Midlands, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Great Gym, clean, friendly, good choice of classes and great staff. Dav has been really inspiring and supportive, for the first time in my life actually want to exercise and am seeing progress.

Bedømt til 5 ud af 5 stjerner

Thank you so much to the entire team at Stourbridge for helping me, answering all my questions, running the classes and more since I committed to starting in January last year. It’s the first time I’v... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Thought id try the gym in Stourbridge so bought a 3 day pass , as soon as i got in there at 6.30 am about 4 blokes that were together were staring at me like they had just caught me with their Mrs , s... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

I used this gym on numerous occasions when om working in this area and I found that it delivers what if offers. The equipment is top quality machines and most importantly it is a very clean and tidy g... Se mere


Virksomhedsoplysninger

  1. Motionscenter
  2. Fitnesscenter
  3. Fitnessundervisning

Skrevet af virksomheden

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Kontaktoplysninger

  • 103 Birmingham Street, DY8 1JR, Stourbridge, West Midlands, Storbritannien

4,3

Fremragende

TrustScore 4.5 ud af 5

71 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

Great Gym

Great Gym, clean, friendly, good choice of classes and great staff. Dav has been really inspiring and supportive, for the first time in my life actually want to exercise and am seeing progress.

4. august 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

It is conducive.

The gym offers a great atmosphere, friendly staff, and diverse equipment. I've seen significant progress in my fitness journey!

21. april 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

I used this gym on numerous occasions…

I used this gym on numerous occasions when om working in this area and I found that it delivers what if offers. The equipment is top quality machines and most importantly it is a very clean and tidy gym, the staff are friendly and very helpful, all round great place to train.

13. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great visit

Simon the manager was very accommodating on my visit, he made feel welcome. I attended a class that was well planned and very inclusive to the group 😁

2. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great gym!

A really lovely gym with ample equipment, a good variety of classes and friendly helpful staff. The gym is bright, spacious and airy which is a rarity. I have always managed to park on the onsite car park.

3. juli 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Not a great start to the gym group

Not a great start to the gym group. I signed up to the Stourbridge branch as it’s closer to work.
Equipment is ok but due to the amount of people in the gym (not very big compared to other gyms I’ve been with) I have often struggled to use the equipment I need.
The worst thing is the so called shower rooms, what an absolute joke. Literally 3 showers cramped in a tiny bathroom. As soon as you get 3 or more people in there, you have zero room to change or shower.

It appears they are happy to take unlimited amount of members for there money but zero thought process in how this will effect your workout.
I will be requesting a full refund as it’s only been 7 days since I joined. (If they provide this I will rethink my one star review) but my advice is there are better gyms around, don’t come to this one. You will be hanging around waiting for equipment and after a session be unable to shower/change.

1. juli 2024
Uopfordret anmeldelse
The Gym Group - Stourbridge-logo

Besvarelse fra The Gym Group - Stourbridge

Thank you for taking the time to leave us a review.

We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours.

We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits.

https://www.thegymgroup.com/gym-busyness/

We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Bedømt til 1 ud af 5 stjerner

PTs acting without dignity.

I was at TGG for just over a year and had PT. During this time I was suffering with an addiction my PT knew about and subsequently a deteriorating mental state which was further worsened by an underlying mental health problem. After asking for ‘help’ the PT willingly took my bank cards and used them (this was my addiction) - spending over £420 in 3 months.

As a professional with a duty of care, she acted with a lack of dignity and took advantage of a vulnerable client to her own financial benefit instead of encouraging me to seek help. This only ever deteriorated my mental state, something that TGG Stourbridge seems to heavily disregard. When raised with TGG they were mostly dismissive, and the PT I believe lied under an investigation regarding a welfare issue about ever using my cards to which she was found in possession of.

While this might me an unusual case, the concerning factors are the lack of dignity and morals a PT representing TGG has shown, and that they could apply to many other scenarios.

I also feel and have been told had this been a male PT taking advantage of a vulnerable female client in such a manner or any way, the outcome/views on this would be much different.

17. april 2024
Uopfordret anmeldelse
The Gym Group - Stourbridge-logo

Besvarelse fra The Gym Group - Stourbridge

Hi there, thank you for your feedback. We're sorry to hear you've had this experience and we'll ensure your email receives a response, can you send this using this contact form so we can investigate further - https://www.thegymgroup.com/contact-us/

Bedømt til 1 ud af 5 stjerner

Looked at changing gym because of…

Looked at changing gym because of closure so visited Stourbridge. No staff to show me around and the gym tour on the kiosk didn't work. You maybe cheap but 1st impressions are diabolical

24. marts 2024
Uopfordret anmeldelse
The Gym Group - Stourbridge-logo

Besvarelse fra The Gym Group - Stourbridge

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We allow members to book inductions for the gym via the members area if this is required. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Stourbridge is made aware of your thoughts.

Bedømt til 5 ud af 5 stjerner

Since I start doing class circuit…

Since I start doing class circuit really made me have interest in the classes and start enjoying it specifically class is on Wednesday and Thursday really organised and designed for gym users I really enjoy Dave kasim class she really put effort in every person in the class she is very help full Well prepared very impress with her great effort with us

4. oktober 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Brilliant gym (except for the one PT)

I’ve been a member at this gym for a couple of years and enjoy training here. The vibe in general is very good and all the PTs are quite friendly except the one.

I don’t know her name but it’s hard to miss her as she hardly wears any appropriate attire and has a habit of jumping from one group of males to another, seeking attention and thinking it’s an audition for the movie white chicks.

When you don’t give her any attention, she’ll then resort to bullying tactics by either giving you the daggers or pretending to laugh at you when she’s training one of her clients - it’s pathetic really and in all honesty, I try to avoid using any of the equipment close to her when she’s around. It’s a shame really, as everything else at this fine establishment is really good.

Keep up the good work!

21. august 2023
Uopfordret anmeldelse
The Gym Group - Stourbridge-logo

Besvarelse fra The Gym Group - Stourbridge

Thanks so much for your feedback, Juju. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Bedømt til 5 ud af 5 stjerner

Fantastic

Great gym, friendly staff…
Always willing to help.
Nice and clean…
Good equipment ….

Classes are fab for everyone and great times.

I do a lot of Laura’s and Jason’s classes.
They push everyone to the max.
Def recommend them.

Enjoy coming and feel comfortable working out.

Great atmosphere :)

20. april 2023
Uopfordret anmeldelse
The Gym Group - Stourbridge-logo

Besvarelse fra The Gym Group - Stourbridge

Hi there, thank you for your feedback. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Bedømt til 5 ud af 5 stjerner

Conducive to personal requirements

In my personal opinion, the Stourbridge branch is the 5 star of the gyms, great friendly administration staff, the personal trainers, that i have the privilege to know, are outstanding in their job. My own PT, Charley, is professional, committed and very knowledgeable in her field of training and rehab work.

19. april 2023
Uopfordret anmeldelse
The Gym Group - Stourbridge-logo

Besvarelse fra The Gym Group - Stourbridge

Hi there, thank you for your feedback.

Bedømt til 5 ud af 5 stjerner

Easy access

Easy access, well equipped gym. Great staff and PT’s. The app is also great so you can avoide busy times

30. marts 2023
The Gym Group - Stourbridge-logo

Besvarelse fra The Gym Group - Stourbridge

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Bedømt til 5 ud af 5 stjerner

Fantastic gym lots of weight machines…

Fantastic gym lots of weight machines to use clean and friendly atmosphere

15. februar 2023
The Gym Group - Stourbridge-logo

Besvarelse fra The Gym Group - Stourbridge

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

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