The Gym Group - Poole Anmeldelser 31

TrustScore 3.5 ud af 5

3,3

Unit 1C, 5-9 Nuffield Road Nuffield Industrial Estate, BH17 0SS Poole, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Best Gym in the area. Plenty of equipment, with new equipment recently provided, which is great. Always clean and the staff are brilliant. Very approachable, helpful and provide great training tips an... Se mere

Bedømt til 5 ud af 5 stjerner

The gymgroup Poole is a welcoming, non intimidating gym. It has a wide range of well maintained equipment, ample parking, all areas are spotlessly clean and the staff are friendly and welcoming. Daisy... Se mere

Bedømt til 1 ud af 5 stjerner

was very disappointed to receive a message at 6 am this morning informing members that the gym would be closed from 8:00 a.m. today until 8:00 a.m. tomorrow due to maintenance. Notifying people only 2... Se mere

Bedømt til 3 ud af 5 stjerner

Prices increase again whilst experience fails to improve; cleaning stations gone, fewer staff; machines more regularly out of service. It’s hard to see how and why prices increase. Am looking at other... Se mere


Virksomhedsoplysninger

  1. Motionscenter
  2. Fitnesscenter
  3. Fitnessundervisning

Skrevet af virksomheden

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Kontaktoplysninger

  • Unit 1C, 5-9 Nuffield Road Nuffield Industrial Estate, BH17 0SS, Poole, Storbritannien

3,3

Middel

TrustScore 3.5 ud af 5

31 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

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Bedømt til 5 ud af 5 stjerner

Best Gym in area

Best Gym in the area. Plenty of equipment, with new equipment recently provided, which is great. Always clean and the staff are brilliant. Very approachable, helpful and provide great training tips and classes. Def recommend.

12. januar 2026
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Bedømt til 1 ud af 5 stjerner

👎👎👎👎👎👎

was very disappointed to receive a message at 6 am this morning informing members that the gym would be closed from 8:00 a.m. today until 8:00 a.m. tomorrow due to maintenance. Notifying people only 2 hours before closing is extremely inconvenient and disrupts the schedules of those who had already planned their workouts. For better service and professionalism, such announcements should be communicated at least a day in advance, rather than on the same day.

17. september 2025
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Bedømt til 3 ud af 5 stjerner

Prices increase again whilst experience…

Prices increase again whilst experience fails to improve; cleaning stations gone, fewer staff; machines more regularly out of service. It’s hard to see how and why prices increase. Am looking at other gyms which may be more expensive but offer more - The Gym is no longer price competitive.

30. juli 2025
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Bedømt til 2 ud af 5 stjerner

I don't have any particular problem…

I don't have any particular problem with the gym here but the communication from head office leaves something to be desired. I wrote a letter to the customer support manager 6 months ago about this issue and am still waiting for a reply. Ĺ

20. november 2024
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Bedømt til 1 ud af 5 stjerner

Unclean equipment

I have been a member of this gym since day one of it opening. I haven’t seen a piece of equipment be cleaned down once in the last few years. You can literally smell body odour on the equipment, greasy patches on bench’s and soap always runs out in the toilets. It’s
Soo off putting and it dosent help that the gym got rid of the sprays to save money

22. april 2025
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Bedømt til 5 ud af 5 stjerner

Welcoming Friendly Gym

The gymgroup Poole is a welcoming, non intimidating gym. It has a wide range of well maintained equipment, ample parking, all areas are spotlessly clean and the staff are friendly and welcoming. Daisy in particular is an asset to the team. She has been training me for some time now and always pushes me (within my limits!) to push myself to be better. Would recommend Daisy as PT and the gymgroup Poole to anyone wanting to improve their fitness.

17. februar 2025
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Bedømt til 1 ud af 5 stjerner

On the premium membership I visited…

On the premium membership I visited other gyms twice and they charged extra.

I froze my membership now they are asking for an admin fee.

An absolute joke! Bournemouth gym filthy, Poole much better but need to drive to get there.

Keep pumping up fees without any reason behind it.

27. januar 2025
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Bedømt til 3 ud af 5 stjerner

Friendly but not enough squat racks

I like the friendly atmosphere of this gym and the free parking is a definitely a plus. However, the squat/deadlifting racks are a bit of a problem as so many people use them but there are only 2 main ones available ( and one smaller but less adaptable squat rack elsewhere). The space could be utilised better so that the gym racks are used on both sides instead of just one, therefore doubling the amount of racks available, like ones I've used in their soutampton branch. Everything else has been good but, not being able to get on the main racks has made me consider going to a different gym.

21. december 2024
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Bedømt til 5 ud af 5 stjerner

Gym Group Poole is amazing.

A big shout out to the staff at The Gym Group, Poole. They run the best classes and take time to help and give advice even when they're not supposed to be working! Thank you all, you do a great job!

7. maj 2024
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Bedømt til 5 ud af 5 stjerner

Great gym, great value

The Poole gym is run very efficiently, is kept super clean and tidy and the trainers are all extremely knowledgeable and helpful, they run excellent classes which are also fun. Everyone is made to feel welcome and exercises can be adapted to whatever your level is.

16. februar 2024
Uopfordret anmeldelse
The Gym Group - Poole-logo

Besvarelse fra The Gym Group - Poole

Thanks so much for your feedback, WB. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities.

Bedømt til 1 ud af 5 stjerner

Over packed

Because it’s cheap it is well over packed if you go in between 4pm-10pm you can’t use none of the equipment as it’s being used so you can’t go in and do a set routine. I have to pay more and go further away most days as I can’t train properly their

14. april 2023
Uopfordret anmeldelse
The Gym Group - Poole-logo

Besvarelse fra The Gym Group - Poole

Thank you for taking the time to leave us a review.

We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours.

We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits.

https://www.thegymgroup.com/gym-busyness/

We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Bedømt til 3 ud af 5 stjerner

Social club for teens

Any time after 3pm the gym is full of teens in groups who congregate around machines and equipment. They just stand around chatting-stopping people who really want to work out.
I would suggest this is policed better, as its an essential part of gym etiquette. These kids may not be aware...although there is signage about putting weights back but none about hogging equipment in groups! (A far greater sin in my book).
Other than that the gym is OK, although more free weights benches would be great. A lot of the equipment is a bit tired.

31. marts 2023
Uopfordret anmeldelse
The Gym Group - Poole-logo

Besvarelse fra The Gym Group - Poole

Thanks so much for your feedback, frampton hoist. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Poole is made aware of your thoughts.

Bedømt til 1 ud af 5 stjerner

Cheap but well over packed

Because it’s cheap it’s over packed every night most of the time you can’t do any routine you just have to grab what ever is free unless it’s bikes or running machines theirs load of them that no one uses. Forget going after work I used to have to wait til after 8 now even that’s to packed. I have to do all my work outs at home and just go for legs

29. marts 2023
Uopfordret anmeldelse
The Gym Group - Poole-logo

Besvarelse fra The Gym Group - Poole

Thank you for taking the time to leave us a review.

We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours.

We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits.

https://www.thegymgroup.com/gym-busyness/

We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Bedømt til 5 ud af 5 stjerner

Great gym

The equipment is fantastic, the gym is always clean and well maintained. The staff are friendly and helpful!

28. februar 2023
The Gym Group - Poole-logo

Besvarelse fra The Gym Group - Poole

Hi there, thank you for your feedback. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Bedømt til 4 ud af 5 stjerner

Great gym!!

Great gym, there is everything you need. Staff are very good and friendly. Always very clean no matter when you go.

24. februar 2023
The Gym Group - Poole-logo

Besvarelse fra The Gym Group - Poole

Thanks so much for your feedback, Jamie. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities.

Bedømt til 5 ud af 5 stjerner

Amy at the Gym Poole is an excellent…

Amy at the Gym Poole is an excellent class instructor. She gave me tips on my form and was very motivating.

22. november 2022
Uopfordret anmeldelse
The Gym Group - Poole-logo

Besvarelse fra The Gym Group - Poole

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Bedømt til 5 ud af 5 stjerner

It’s very clean and light and airy well…

It’s very clean and light and airy well ventilated.
Staff are very helpful and friendly, lots of equipment to use.
What more do you want so I’m very.happy.

4. juli 2022
The Gym Group - Poole-logo

Besvarelse fra The Gym Group - Poole

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Bedømt til 4 ud af 5 stjerner

A bigger rage of slam balls would be…

A bigger rage of slam balls would be nice

6. maj 2022
The Gym Group - Poole-logo

Besvarelse fra The Gym Group - Poole

Thanks so much for your feedback, Christopher. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Poole is made aware of your thoughts.

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