Unbelievable Gym and amazing PTs The classes are always outstanding. Jamie Archer goes above and beyond with his classes. Always on hand with advice and support whenever needed. Aswel as being a lo... Se mere
Lokation
Skift lokation169 to 171 High Street Gosforth, NE3 1HE Newcastle, GB
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Se, hvad kunderne siger
Fantastic hybrid express class with Andy. Andy always delivers fantastic classes, including a yoga/ stretch class on a Saturday morning.
Tried The Gym Gosforth, Newcastle branch (on an overpriced £9 day pass) and was extremely disappointed. The variety of equipment is so poor (e.g one squat rack & one lifting platform/powerlifting cag... Se mere
Virksomheden har svaret
Overall, I like the gym group. Good staff, solid equipment, classes, flexible opening time and not expensive. However, at my home gym there are consistently 4 to 5 machine stations out of action at... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.
Kontaktoplysninger
169 to 171 High Street Gosforth, NE3 1HE, Newcastle, Storbritannien
4,2
God
75 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic hybrid express class with…
Fantastic hybrid express class with Andy. Andy always delivers fantastic classes, including a yoga/ stretch class on a Saturday morning.
21. januar 2026
Uopfordret anmeldelse
Great local gym
Great local gym. Staff always very friendly and they really know their stuff. The classes are great. Would highly recommend Dave, Maria and Jamie whose classes I’ve taken.
15. marts 2025
Uopfordret anmeldelse
Signed up to the Gym in Newcastle…
Signed up to the Gym in Newcastle Gosforth. Went there and couldn’t get access. There were no staff there at all (on Monday afternoon). Eventually had to call the helpline, and was told there was a glitch in the system and I would have to pay the joining fee again, but wait 10 days for the refund on the first one. I didn’t trust this would work. And I don’t see why I have to waste my time for your error. Especially as I just wasted my time and money getting to the gym.
28. oktober 2024
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Newcastle Gosforth is made aware of your thoughts.
The Gym, Gosforth - Very Poor
Tried The Gym Gosforth, Newcastle branch (on an overpriced £9 day pass) and was extremely disappointed. The variety of equipment is so poor (e.g one squat rack & one lifting platform/powerlifting cage the only very tiny areas available for barbell work, not a single straight pull up bar in the gym, one ski erg… I could go on). Much of the equipment seems like it isn’t maintained at all with really rusted dumbbells, uneven flooring, and ageing machines. The Gym provide a ‘representative image’ online when you’re signing up - the Gosforth branch looks absolutely nothing like this. Considering the location, I’d expect this gym to be much better maintained, have higher quality equipment, and be setup to cater for a wider variety of workouts. Potentially the worst gym I’ve attempted to train in.
18. august 2024
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Newcastle Gosforth is made aware of your thoughts.
Unbelievable Gym and amazing PTs
Unbelievable Gym and amazing PTs
The classes are always outstanding.
Jamie Archer goes above and beyond with his classes. Always on hand with advice and support whenever needed. Aswel as being a lovely lad too.
Love this Gym Group.
23. marts 2024
Uopfordret anmeldelse
I had never been to a gym but they made…
I had never been to a gym but they made me welcome and now I’m a regular. Staff are helpful friendly and knowledgable. Always clean equipment and plenty room. No one made to feel anything other than they belong because the staff there are all great
14. juni 2023
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Newcastle Gosforth
Thank you for your review!
Poor equipment maintenance
Overall, I like the gym group. Good staff, solid equipment, classes, flexible opening time and not expensive. However, at my home gym there are consistently 4 to 5 machine stations out of action at any one time because there aren't enough carabiner clips. It really isn't the fault of customers, who would benefit from guidance. At around £2.99 a pair you should be able to remedy this for £10/15. With more regular and visible staff presence in these areas you should be able to encourage and educate customers to leave the clips in place. And for the last 2 days, 5 of the treadmills have the 'I'm injured' notes on them. So, 10 bits of kit out of action today, despite being closed for 2 days of planned maintenance last week. Along with cracked perspex, ragged handles and ropes (approximately £50 to replace), it all seems a bit shabby to me.
24. maj 2023
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there! Thank you for your review.
Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions.
We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible.
Thank you again for your review. We will use this to further improve the experience in our gyms.
Great facilities
Great facilities and really clean gym. Everyone is friendly and approachable. The staff are super helpful. The classes are varied and the PT’s are very knowledgable too. Overall a brilliant gym.
20. april 2023
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Great location and really helpful staff
18. april 2023
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there, thank you for your feedback.
Love my local gym
Love my local gym. The team are great - always so helpful & welcoming. Flexi stretch is a must for everyone!
11. marts 2023
Besvarelse fra The Gym Group - Newcastle Gosforth
Thank you for taking the time to share your positive experience at The Gym Group. We are thrilled to hear that you enjoyed your time with us and that we met your expectations. At The Gym Group, we strive to provide our members with the best possible experience by offering top-notch equipment, expert trainers, and a supportive community. We are delighted to know that our efforts have not gone unnoticed and that you found our facilities and services to be up to par. We look forward to seeing you soon and helping you achieve your fitness goals.
Never get any replies to my mails.
19. februar 2023
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there, thank you for taking the time to leave us a review. We take all feedback seriously and are sorry that we fell short in this instance. Please know that we are committed to providing excellent customer service and we are taking steps to ensure that all emails are responded to in a timely manner.
Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns and improve your experience with us.
To many kids walking around groups
To many kids walking around groups. The changing rooms is like being at school
14. februar 2023
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
The classes are usually excellent and…
The classes are usually excellent and it’s a v welcoming place
26. januar 2023
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Overall not.a bad gym
Overall not.a bad gym, could do with some slightly heavier dumbells and some more.power racks. Would like people to stop using phone and concentrate on there workouts more.
22. januar 2023
Besvarelse fra The Gym Group - Newcastle Gosforth
Thanks so much for your feedback, John. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get at The Gym Group Newcastle Gosforth.
Great gym - highly recommended!
Been a member since it opened but only really used for the past couple of years.
I’ve used other commercial gyms as well as specialist gyms over the years in the region and The Gym group offers excellent value for money.
At times it can be busy but you can easily due what you need to do without much waiting time.
Staff are helpful when needed and mainly just let you get on with it if you’re confident to do so.
Good mix of machines/free weights/cardio. Newcastle East and Newcastle City gyms have some variations in handles/bars but I refer the layout in Gosforth.
Only recommendations would be considering adding dumbbells beyond 38kg.
Also the Bring a Friend invites don’t seem to work - had trouble every time a friend has received an invite and tried using the allocated PIN - more of an issue when no staff on site as friend cannot attend. Happened with a couple of other members so assume it is a wider issue rather than just an isolated one.
26. november 2022
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
WIFI hopeless
Generally I like the gym; good opening hours, decent classes, good range of equipment. However they really do need to sort out their WIFI. It seems to be a 4G deadzone and the gym's WIFI is frankly hopeless.
3. september 2022
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi There! Thank your feedback! We apologise for any inconvenience caused due to the Wi-Fi not working properly as The Gym. Rest assured that we will look in to having these issued resolved with the service provider as soon as we possibly can. Your feedback helps us to improve the service and facilities that we offer our members and we take your comments on board.
Since signing up to the gym in January…
Since signing up to the gym in January - have appreciated all the help, advice and support from the personal trainers in the classes e.g Dan, Jamie, Rai,Logan. First time I have remained consistent in going and it’s helped to finally aim for my fitness goals.
10. august 2022
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Untidy
I go first thing 7am there's ALWAYS equipment left out. Getting a bit annoying now that it's left like sh*ttip
3. august 2022
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get at The Gym Group.
I enjoy the gym very much
I enjoy the gym very much, it’s clean along with excellent staff and trainers however there need to be more weight equipment such as leg press, hack press and higher weights e.g. 40kg, 50kg.
1. juli 2022
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Circuits with Coach Dave
Circuits with Coach Dave is always a fun class. He mixes things up & challenges you. Some good stretches at the end too.
25. maj 2022
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Newcastle Gosforth
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
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