The Gym Group - Doncaster Anmeldelser 52

TrustScore 4 ud af 5

4,0

Ground floor entrance adjacent to Bargain Buys Frenchgate Shopping Centre St Sepulchre Gate, DN1 1SW South Yorkshire, GB


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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

These cretins illegally reduced my refund after I used my right to cancel to end my membership on the first day I signed up, because the gym was so shockingly bad. Stay far away. Literally anything el... Se mere

Bedømt til 5 ud af 5 stjerner

Hi I'm a cleaner at the gym group Doncaster love it been working over 6 years manager and staff treat me brilliant work as a team most members very good

Bedømt til 2 ud af 5 stjerner

Hello, really disappointed with the cleanliness in the Doncaster gym, mens changing rooms always untidy in a morning, bits of tissue and bottles all over the floor. Bins not emptied and full of paper... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I've been a member of the Doncaster Gym Group for just under a year now and find ticks all the boxes regarding what I need. Convenience, plenty of stuff on the floor and in the main, decent staff memb... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Motionscenter
  2. Fitnesscenter
  3. Fitnessundervisning

Skrevet af virksomheden

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Kontaktoplysninger

  • Ground floor entrance adjacent to Bargain Buys Frenchgate Shopping Centre St Sepulchre Gate, DN1 1SW, South Yorkshire, Storbritannien

4,0

God

TrustScore 4 ud af 5

52 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

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Bedømt til 5 ud af 5 stjerner

very welcoming and friendly staff

very welcoming and friendly staff.
never a dull moment.
Pete the cleaner just never stops that place is absolutely spotless he needs to pay rise if I’m being honest

3. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Absolutely love this place

Absolutely love this place! Great range of equipment for all goals and abilities, because it's 24/7 it's never too busy. The management, PTs and cleaners are all brilliant. Been a member nearly 3 years now, and wouldn't go anywhere else :)

24. april 2024
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Miss Communication or what?

To my disappointment at today's class, I am having to give 2 stars, not sure if it's a mis communication between pt's and head office, but it was an embarrassing shambles, the Pt expected 6 people on his class, then a regular on classes booked on 40 mins before class, and was turned away because Head Office told the Pt to do the class in pairs and with certain equipment, am sorry but that's a crock, if you can't book on before the class starts then the booking system should close, it's been grating on me all day, and if that's the way this gym is going, then my membership will be cancelled

14. januar 2024
Uopfordret anmeldelse
The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Hi Marie, So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Bedømt til 5 ud af 5 stjerner

Fantastic gym

Super helpful, kind and knowledgeable staff. They always prioritise you. For example, once I couldn't enter the gym because my code didn't work (it was my fault at the end of the day), the staff member helped me get in and explained why it happened, seconds before she had to start her class. Then helped me fix the issue that I had when she finished her class. Fantastic staff, I'm so happy to come back to this gym. It's really a place that feels like home. And nobody judges or takes photos or videos of you. This really is THE gym

27. juli 2023
Uopfordret anmeldelse
The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Bedømt til 5 ud af 5 stjerner

I'm sticking with this one!

I've been a member of the Doncaster Gym Group for just under a year now and find ticks all the boxes regarding what I need. Convenience, plenty of stuff on the floor and in the main, decent staff members that will acknoweledge you as a customer and make you feel welcome. This is good should you choose to go down the personal trainer route your more likely to select a somebody that is friendly from the start that you can chat with. Free parking on the Frenchgate is a massive bonus for this gym.

27. april 2023
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The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Hi there, thank you for your feedback.

Bedømt til 5 ud af 5 stjerner

staff very helpfull

staff are very helpful very clean facility plenty of equipment over two floors

26. april 2023
Uopfordret anmeldelse
The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Hi there, thank you for your feedback.

Bedømt til 5 ud af 5 stjerner

Gym group Doncaster

Really great place to go staff are excellent place is friendly and clean

25. april 2023
Uopfordret anmeldelse
The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Hi there, thank you for your feedback.

Bedømt til 5 ud af 5 stjerner

Having a goal & determination

Local and next to my office, easy access, good space between the equipment and supportive, encouraging, helpful team and a overall friendly atmosphere. Felt able to work at my own pace to work towards reaching my goal and have lost 21lbs since Jan 23.

24. marts 2023
The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Thanks so much for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Doncaster is made aware of your thoughts.

Bedømt til 2 ud af 5 stjerner

One place too few to press on the bench…

One place too few to press on the bench (low bench), one place too few "in the cage" for, for example, squats with a barbell. Mold on the walls and ceiling.

3. marts 2023
The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Thanks so much for your feedback, Stanislaw.

We'll ensure that the team at The Gym Group Doncaster is made aware of your thoughts.

Bedømt til 5 ud af 5 stjerner

The gym is amazing

The gym is amazing. Best one in Doncaster. The memberships are great and practical as you are not tied into any contracts. Very helpful staff and and a good range of highly qualified pts.

21. februar 2023
Uopfordret anmeldelse
The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Bedømt til 2 ud af 5 stjerner

Cleanliness

Hello, really disappointed with the cleanliness in the Doncaster gym, mens changing rooms always untidy in a morning, bits of tissue and bottles all over the floor. Bins not emptied and full of paper towels which is concerning as the cleaning stations have been removed for a few weeks now. Not sure why these have been removed at the time of year when transmission of viruses are at there worst.

15. november 2022
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The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Doncaster is made aware of your thoughts.

Bedømt til 1 ud af 5 stjerner

For 4 years I have been reporting the…

For 4 years I have been reporting the problem of loud and unnecessary music. but nobody does anything about it. It is impossible to exercise on the mat in front of the mirrors because loudspeakers with hopeless music kill. The noise from the speakers is more of a match than exercise. And in the women's locker room you can't change a word because people can't hear you. Fall and winter are very cold. I'm afraid to think what the temper will be in 2 months.

27. august 2022
Uopfordret anmeldelse
The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Bedømt til 1 ud af 5 stjerner
The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Bedømt til 5 ud af 5 stjerner

Really enjoying the live it membership

Really enjoying the live it membership. I travel all around the country and never struggle to get a workout in. All the gyms are clean and have plenty of equipment.

30. juli 2022
The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Bedømt til 4 ud af 5 stjerner

Great gym!

Still things to improve but they are doing so daily, keep it up

27. marts 2022
The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Thanks so much for your feedback, Crytek. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Bedømt til 3 ud af 5 stjerner

Lack of equiptment and maintinance.

Equipment provided is good, but not enough of it making it hard to do desired workout. eg: Bench press, 1 sit up bench which regularly seems to disaspear for days at a time.

stomach crunch machine upstairs requires more maintinance as very sqeaky, downstairs cables seem to be dragging and feel like they both have different amount of resistance despite same weight. Parking ticket machine regularly broken. Buckets scattered around due to leaky aircon which has been the case for the past year+. Floor lifting up near leg press causing a potential trip hazard has never been addressed and also next to a bucket catching water.

29. januar 2022
The Gym Group - Doncaster-logo

Besvarelse fra The Gym Group - Doncaster

Thanks so much for your feedback, CLatheral. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

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