The Instructor team at the Gym, Normanton Road, are the reason why I still attend. Friendly, helpful and caring are just a few of their traits to mention. Their classes are exceptional, where they act... Se mere
Lokation
Skift lokationUnits 5a to 5b Southgate Retail Park Normanton Road, DE23 6UQ Derbyshire, GB
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Se, hvad kunderne siger
absolutely loved this gym while going there, taking all my kit. working out on the machines and weights, the gym group pricing where of a normal range price as there wasn't any plans to go personaliz... Se mere
Very shit gym they keep banning my codes for no reason always full off people never a good time to go.
The first thing that hits you is the cleanliness just fantastic. Plenty areas for your personal space . Plenty equipment also skipping ropes rubber strength bands . The staff take pride in their appea... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.
Kontaktoplysninger
Units 5a to 5b Southgate Retail Park Normanton Road, DE23 6UQ, Derbyshire, Storbritannien
2,3
Under middel
29 anmeldelser
Har ikke besvaret negative anmeldelser
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Very shit gym they keep banning my…
Very shit gym they keep banning my codes for no reason always full off people never a good time to go.
9. april 2026
Uopfordret anmeldelse
The Instructor team at the Gym
The Instructor team at the Gym, Normanton Road, are the reason why I still attend. Friendly, helpful and caring are just a few of their traits to mention. Their classes are exceptional, where they actively advise and support the participants. In 30 years, of attending gyms, they win hands down!
20. december 2024
Uopfordret anmeldelse
money
absolutely loved this gym while going there, taking all my kit. working out on the machines and weights, the gym group pricing where of a normal range price as there wasn't any plans to go personalized, keeping it clan and option to get a personal trainer for al needs
7. november 2024
Uopfordret anmeldelse
Manager is a disgrace
This gym used to be good. Since this manager has been in charge it’s been a disgrace. He is rude to customers and makes the whole place feel uncomfortable. The gym is always a complete mess with weights all over the floor and the manager just leaves it that way. Disgraceful. After 5 years of membership I have no option but to cancel and go elsewhere. Tried calling the gym to express my concern and there is no physical way to contact a human being. So instead I will leave this review. I have already emailed them and had no reply whatsoever. If this is how you treat your long established members you will soon have no members. Terrible experience.
27. april 2023
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Derby
Thanks so much for your feedback, Scott Ashford. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
Made to feel uncomfortable by Managers approaches
Been going to this gym for years. Cancelled my membership and gone elsewhere. New manager is a bit of a perve with the young women, makes me and other women feel very uncomfortable in the gym. Wonder if he has a DBS.
21. marts 2023
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Derby
Hi Jane Curry, thank you for taking the time to leave a review. We take member feedback extremely seriously, and we're sorry you felt uncomfortable at one of our gyms. So we can further investigate this, please contact us directly at reviews@thegymgroup.com.
Bad Manager
I attend the derby gym on Friday 10th March around 520pm to find my pin wasn’t working. The gym PT came to the door and told me that my pin had been suspended by the manager as I had been using chalk in the gym the night before and the new manager doesn’t like people using chalk in the gym. The PT told me I had to talk to the manager to get reinstated. However the manager had already gone home so would’t be available until Monday. The PT said the manager was only in the gym 9am-5pm. I explained that I work all day and can only attend the gym after 9pm so wouldn’t be able to see the manager in person. So the PT sent the manager a text message with my phone number so the manager could call me to discuss the issue. However the manager hasn’t bothered calling me and my pin is still suspended. I then went on the Gym's live chat on Monday 13th March and spoke to a representative who told me he would email the manager to ask him to contact me. However the manager still didn’t contact me! Tuesday I then took time out of my work to go to the gym to try to speak to the manager. I went down at around 230pm on 14th March. The managers office was closed and the manager was nowhere to be seen. I pressed the green button and waiting for 10mins and no one came to attend to me. I then emailed the complaints department at head office, however still no one has got back to me. So I have now been waiting nearly 2 weeks and my pin is still suspended and the manager hasn’t called me or contacted me in anyway.
I have been a member for 7 years and find it appalling that the gym would treat me in this way. I have been a loyal member for all these years and find the way the manager has treated me as unacceptable. Firstly I have always used chalk in the gym and can’t understand why it is an issue after 7 years of membership. The PT told me the reason the manager suspended my pin was because he was trying to “Stamp his authority” on the gym. This is terrible customer service and all it does it alienate your loyal customers.
All previous managers have been great but this new guy seems to be on a power trip. Since he took over as manager just this month the gym has got worse. The gym is dangerous with so many weights left as trip hazards on the floor etc. why is the manager picking on me for using chalk (which isn’t even mentioned in the membership contract or gym rules), yet he allows the gym to be in a constant state.
Also I am very upset that clearly the manager was discussing me and my details with the PT. This is clearly also a breach of GDPR.
My girlfriend and several of my work colleagues are also members of the gym and they have also commented on the new managers attitude. He appears to put the effort in to being friendly with the young female members but seems to not put the same customer service efforts into other members. As a result, all of us are cancelling our memberships and going elsewhere.
10. marts 2023
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Derby
Hi, hope you are well.
Sorry to hear this.
Please send us an email in to reviews@thegymgroup.com so we can assist.
Thanks
Terrible Gym Manager in Derby Gym
New Manager is a joke. This guy has just been given the managers role at the derby gym. The guy has no management skills whatsoever. Since he took over the gym is a complete mess. Weights all over the floors 24hrs a day. Machines broken. People walking around in ski masks covering their faces acting intimidating. People walking round with no shirts on. Two people at a time entering the pods etc and this has been done in front of the managers face and he does nothing. He sits in the office all day taking his wages and eating food whilst the gym area is a disaster. The guys got no customer service skills either. You need to get a manager in who is skilled in management. Giving someone the role just because they have worked as a personal trainer is not a sensible route. This gym was great when previous managers were in charge. I can only see the gym going downhill.
9. marts 2023
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Derby
Thanks so much for your feedback, Ellie West. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. You can send an email to reviews@thegymgroup.com so that we can have this looked in to.
Not great
Came to derby for a few weeks with work, usually use the gym group Telford, the comparison between the two is crazy. Derby gym is not kept tidy, weights everywhere and not in correct places (Left by the users, need to get better gym etiquette) and equipment is minimal for the amount of users. Telford gym group 10x better. Not worth it, even for the price.
30. januar 2023
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Derby
Thanks so much for your feedback, Josh Kirk. We're sorry you didn't have a positive experience at The Gym Group Derby. We strive to maintain a clean and organized environment for our members and will pass on your feedback to the management team at this gym. If you have any further concerns, please don't hesitate to contact us at reviews@thegymgroup.com.
Clean gym and friendly staff
18. januar 2023
Besvarelse fra The Gym Group - Derby
Hi there, thank you for your feedback.
Cleanliness is poor
10. december 2022
Besvarelse fra The Gym Group - Derby
Thanks so much for your feedback, Arun. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Derby is made aware of your thoughts.
Fantastic
The first thing that hits you is the cleanliness just fantastic. Plenty areas for your personal space . Plenty equipment also skipping ropes rubber strength bands . The staff take pride in their appearance. Members put the weight back when finished. The cleaners are great. It is nice to see a professional managed gym.
10. september 2022
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Derby
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Besvarelse fra The Gym Group - Derby
Thanks so much for your feedback, Billy Whiteside. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Derby is made aware of your thoughts.
Excellent facilities
Excellent facilities , slight downside is that the gym is usually unmanned when I attend,
26. maj 2022
Besvarelse fra The Gym Group - Derby
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Need more equipments.
13. maj 2022
Besvarelse fra The Gym Group - Derby
Thanks so much for your feedback, Miliam. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Derby is made aware of your thoughts.
Besvarelse fra The Gym Group - Derby
Thanks so much for your feedback, Bradley. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Derby is made aware of your thoughts.
Besvarelse fra The Gym Group - Derby
Thanks so much for your feedback, Liam. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
Excellent Gym at a reasonable price
14. februar 2022
Uopfordret anmeldelse
Besvarelse fra The Gym Group - Derby
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Good gym
Good gym, plenty of equipment, free parking at the Derby gym, staff are very helpfull and freindly
13. februar 2022
Besvarelse fra The Gym Group - Derby
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Great place to work out
Great place to work out, good price and open 24 hours as well. I definitely recommend.
1. februar 2022
Besvarelse fra The Gym Group - Derby
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Besvarelse fra The Gym Group - Derby
Thanks so much for your feedback, Piotr. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
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