Very helpful customer service from Cath helping me through the cyclescheme process from quote to dedelivery. Rich was great when I popped in to collect the bike going through how it all worked and som... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Nottingham store provided and maintain our bikes. Mark helped us choose the perfect bikes, Chris offers friendly customer service and Nathan is a master of repair. Thanks guys!
Just bought a Cube e-bike from the West Bridgford (Nottingham) store and had a very positive experience. Mark was friendly & helpful and took time to introduce me to the world of e-bikes and find out... Se mere
Virksomheden har svaret
Went into the shop in Wilmslow to discuss buying two e-bikes. Staff member was friendly and very helpful. Had some extras fitted to the bikes as well. Purchase was smooth. As I was buying two bikes... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The Electric Bike Shop
Skrevet af virksomheden
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Skrevet af virksomheden
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Kontaktoplysninger
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, Storbritannien
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4,4
Fremragende
1 t anmeldelser
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Sådan bruger denne virksomhed Trustpilot
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The wrong battery was shopped with my…
The wrong battery was shopped with my bike. The customer service was excellent and they resolved the issue quickly and provided good communication.
Very happy with my purchase.
12. december 2025
Besvarelse fra The Electric Bike Shop
Thank you for your feedback. We’re sorry again for the initial mix-up, but we’re really pleased to hear our customer service team resolved the issue quickly and kept you well informed. It’s great to know you’re very happy with your purchase — thank you for choosing us!
Kind regards,
The Electric Bike Shop Team
Besvarelse fra The Electric Bike Shop
Thank you for your review Rob. We’re glad to hear you were happy with the prompt service and found it good value for money.
Kind regards,
The Electric Bike Shop Team
5 star service
Excellent prices and service! I recently needed to purchase a good quality bike U lock, after googling several brands for reviews I decided on the OnGuard brand. I then searched for the best price which is when I found The Electric Bike Shop at £70 cheaper than some other sellers! I ordered it on Sunday and it was delivered on Tuesday. It just goes to show that it does pay to shop around as some smaller retailers are better than the go to big boys just because you have an account.
21. december 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
Thank you so much for taking the time to leave such a great review K.
We’re really pleased to hear you found us while shopping around and that the OnGuard U lock arrived quickly and at such a competitive price.
We truly appreciate your support of a smaller retailer and are glad we could deliver both value and service.
Kind regards,
The Electric Bike Shop Team
Bike was well presented
Bike was well presented . All information was clear and good pictures. Delivery was spot on .
5. december 2025
Besvarelse fra The Electric Bike Shop
Thank you for your feedback Karen. We’re glad to hear the bike was well presented and that the information and images were clear and helpful. It’s great to know delivery went smoothly too. We really appreciate you taking the time to leave a review and hope you enjoy many rides ahead.
Kind regards,
The Electric Bike Shop Team
Well priced quality products
Well priced quality products. Easy to order and prompt delivery. Friendly staff in shop.
1. december 2025
Besvarelse fra The Electric Bike Shop
Thank you for your great feedback Wael. We’re pleased to hear you found our products well priced and high quality, and that ordering and delivery were easy and prompt. It’s also lovely to know our shop team made a good impression.
Kind regards,
The Electric Bike Shop Team
Richard and Tiren provided the best…
Richard and Tiren provided the best welcome and most helpful assistance in the selection of my new e-mtb that I, or I would imagine, anyone could wish for. Their approach and advice throughout has been so refreshing to find these days and is very much appreciated; their success is richly deserved.
20. december 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
Thank you for such a wonderful review GV. We’re thrilled to hear that Richard and Tiren made your experience so welcoming and helpful when choosing your new e-MTB. Their honest, refreshing approach and expert advice are exactly what we strive to provide, and your kind words will mean a great deal to them. We truly appreciate you taking the time to share your experience.
Kind regards,
The Electric Bike Shop Team
Service at Nottingham Store
Excellent service provided by the Nottingham store, thank you.
Nathan was very helpful and swift in servicing my Cube eBike. He also made a few adjustments to the handlebars, to make the ride position more comfortable.
I was there for an hour and was made to feel very welcome.
I'll be back for the next service.
20. december 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
We’re delighted to hear you had such a positive experience at our Nottingham store Helen.
Nathan will be really pleased to know his swift service and the handlebar adjustments helped make your Cube eBike more comfortable.
We look forward to seeing you again for your next service — happy riding!
Kind regards,
The Electric Bike Shop Team
Misleading on stock items and delivery times
It transpires that stated in stock items can be for items items they believe to be in stock at the supplier rather than their own stock. They do not control the supplier and this can lead to a misleading lead time. For me it was missed but important for a present and had a I known it was not in stock with them I would have gone elsewhere. I am left waiting having paid.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
We’re sorry for the frustration caused by this and completely understand how disappointing it is, especially when the bike was intended as a gift.
In this case, there was a stock discrepancy at one of our locations, and unfortunately we were unable to source a replacement from the supplier as they are awaiting a restock. The bike is expected to arrive in January, and we have been in touch with you to explain the situation and discuss next steps.
We apologise for the inconvenience caused and appreciate your patience while we work to resolve this.
Kind regards,
The Electric Bike Shop Team
This deal was second to none
This deal was second to none. Literally nobody online anywhere had this kind of price. I took a chance, and its the finest quality build ive ever seen, so much so, I ordered another one in a different colour for the same price. Outstanding, perfect fit, actually very comfortable too.
1. december 2025
Besvarelse fra The Electric Bike Shop
Thank you for the 5-star review! We’re delighted to hear you were so pleased with the value, quality and fit — ordering a second one is the best compliment we could receive. Thanks again for choosing us!
Kind regards,
The Electric Bike Shop Team
Great bike, fast delivery, no simple assembly instructions.
The Cube Kathmandu is a super bike and choosing it and ordering on your website was a very simple process and a good experience. I was surprised at how fast the delivery was. It was carefully and well packaged. Although a thick Cube manual was included, it was in numerous languages and seemed to cover every bike in the Cube range. It was diappointing that there wasn't a simple set of assembly instructions, so it took me a while to put the bike together. The gears had not been set up properly and after 30 miles of riding and the gears jumping and missing, I took it to a local bike shop and now have a perfect bike.
28. november 2025
Besvarelse fra The Electric Bike Shop
Thank you for taking the time to share your experience and for choosing the Cube Kathmandu. We’re really pleased to hear you enjoyed the ordering process, quick delivery and careful packaging.
The manual included with the bike is a universal Cube guide rather than one specific to each model. To help with setup, we also provide a short assembly video on our website, and Cube have a range of helpful model-related PDF manuals available on their website.
We appreciate your feedback and are glad to hear the bike is now running perfectly. We hope you enjoy many happy miles on it.
Kind regards,
The Electric Bike Shop Team
Amazing service very happy with my bike
28. november 2025
Besvarelse fra The Electric Bike Shop
Thank you for the 5-star review! We’re delighted to hear you’re very happy with your bike and the service you received. Enjoy the ride!
Kind regards,
The Electric Bike Shop Team
Lock it are lose it
Reliable service and fast delivery good prices for bike locks beat Amazons prices for locks. Good customer service
10. oktober 2025
Besvarelse fra The Electric Bike Shop
Thank you for the 5-star review! We’re delighted to hear that you were satisfied with the service, delivery speed, and pricing. We appreciate your support and hope to help again soon.
Kind regards,
The Electric Bike Shop Team
Items still missing from my order …
Items still missing from my order after 17 days
no one answering the phone
no one replying on chat and email system won't work
25. november 2025
Besvarelse fra The Electric Bike Shop
We’re sorry to hear about the frustration caused by the delay and the difficulty you had reaching us.
We’re pleased we were able to speak with you directly and resolve the outstanding items from your order. Thank you for taking the time to discuss this with us and for your patience while we put things right.
Kind regards,
The Electric Bike Shop Team
Top Class Service and Price
Most helpful and very knowledgeable in determining what parts would suit my bike. Also most competively priced in the UK. Would definately use again. Customer service manager Lewis Clark is an absolute asset to the company, top man.
25. november 2025
Besvarelse fra The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear that our team were able to help you find the right parts and that you found them competitively priced. We really appreciate your kind words and your recommendation — we look forward to helping you again in the future!
Kind regards,
The Electric Bike Shop Team
I ordered a n extender battery for my…
I ordered a n extender battery for my new electric bike, which was delivered in very good time. Unfortunately a small accessory was missing. A contact email brought a very quick response and I had the part within a few days. Thanks to Lewis for excellent communication. Haven't had opportunity to use the extender yet so can't comment on it yet.
21. november 2025
Besvarelse fra The Electric Bike Shop
Thank you for the 5-star review! We’re glad your extender battery arrived quickly and that we were able to sort the missing accessory for you without delay.
We hope you enjoy the extra range once you’ve had a chance to get it fitted.
Kind regards,
The Electric Bike Shop Team
Really helpful
Really helpful - sorted our bike out out even though the parts weren't available !
3. december 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased we could help get your bike sorted. We appreciate your kind words!
Kind regards,
The Electric Bike Shop Team
Extremely disappointing service and…
Extremely disappointing service and refusal to honour agreement
I bought a bike from this company and discovered a faulty pedal almost immediately. They advised me to get it repaired by a Bosch-authorised dealer and assured me they would reimburse the cost. I followed their instructions exactly and sent them a copy of the receipt — only for them to refuse to reimburse me afterwards. Completely unacceptable. If a business gives a clear instruction and promise, they should stand by it. Instead, I was left out of pocket for a fault that shouldn’t have been there in the first place. Poor customer service and no accountability. I won’t be buying from them again and would advise others to be cautious.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
We’re very sorry to hear about your experience and understand your frustration. This certainly isn’t the level of service we aim to provide. We’d like to review the details of what was agreed and ensure this is resolved properly for you.
Could you please reach out to our Customer Service team at info@theelectricbikeshop.co.uk or call us on 0117 452 6571? Once we have your case information, we can investigate and work to put things right.
Kind regards,
The Electric Bike Shop Team
E-Bike purchase
From the first interaction with Tiren this has been for me a really good experience. I am not up to date with E-Bikes so the advice he gave me, not only gave me confidence but I got the bike I had in mind. If you are considering buying an e-bike from the Electric Bike Shop in Whiteladies Road Clifton you definitely won’t go wrong.
22. november 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
Thank you for the wonderful 5-star review! We’re delighted to hear that Tiren was able to give you the confidence and guidance you needed to choose the right e-bike. It’s great to know you had such a positive experience at our Whiteladies Road store.
We hope you enjoy every ride on your new bike!
Kind regards,
The Electric Bike Shop Team
A breath of fresh air
A breath of fresh air, just bought a new bike from the Shirley/Solihull store, Nikki looked after me from start to finish, nothing was too much trouble, the workshop chap explained everything on the bike, fitted some mudguards, demonstrated how it all worked, brilliant experience, not felt that welcomed and looked after in a shop before, thankyou
21. november 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Bike Shop
Thank you for the 5-star review! We’re delighted to hear you had such a positive experience at our Shirley/Solihull store. It’s great to know that Nikki and the workshop team looked after you so well and made the whole process enjoyable.
We hope you enjoy every ride on your new bike — and thank you for choosing us!
Kind regards,
The Electric Bike Shop Team
The Electric Bike Shop West Bridgford
Great shop. Everyone knowledgeable and very friendly. Nothing is too much trouble. A pleasure to deal with.
7. november 2025
Besvarelse fra The Electric Bike Shop
Thank you for the fantastic review! We’re delighted to hear you had such a positive experience at our West Bridgford store. The team will be really pleased to know their knowledge and friendliness made a difference.
Kind regards,
The Electric Bike Shop Team
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