Denise M was very helpful and not pushy about what we wanted she made sure we tried it all her boss was also very helpful We would recommend the shop in Kilmarnock to everyone as we were never rush... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Staff in showroom were very helpful during purchase and arranging delivery of furniture. During delivery of of the items was damaged . Called the showroom to speak to a member of staff who infor... Se mere
Beautiful new shop and prices are very reasonable. Love designer rooms, I can always find things I love that you can't buy on the high street. Ordered a new suite today and Shelley couldn't do enough... Se mere
2nd visit today to the gorgeous new Kilmarnock showroom. So much stock to choose from and lots of beautiful pieces of furniture and accessories. Robbie was so friendly and helpful on both visits.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.
Kontaktoplysninger
Campbell Street 22, KA1 4HW, Kilmarnock, Scotland, Storbritannien
- 01563 501859
4,8
Fremragende
418 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 70 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really lovely new showroom in…
Really lovely new showroom in Kilmarnock. Customer service was really good from Jason.
5. juli 2026
Good selection of chairs and staff were…
Good selection of chairs and staff were very helpful.
4. juli 2026
Robbie was first class sale person
Robbie was first class sale person , explained everything to us in great detail and very attentive to us I would recommend this store to anyone
3. juli 2026
What a beautiful and elegant shop
What a beautiful and elegant shop! Very helpful and lovely staff! Denise was super!
3. juli 2026
Beautiful new shop and prices are very…
Beautiful new shop and prices are very reasonable. Love designer rooms, I can always find things I love that you can't buy on the high street. Ordered a new suite today and Shelley couldn't do enough to help us. Great experience.
3. juli 2026
Staff Lovley and helpful
2. juli 2026
Denise M was very helpful and not pushy…
Denise M was very helpful and not pushy about what we wanted she made sure we tried it all her boss was also very helpful
We would recommend the shop in Kilmarnock to everyone as we were never rushed into making a decision on our choice of furniture,the choices that were on offer were fantastic
Thank you Denise M for your help
1. juli 2026
Staff in showroom were very helpful…
Staff in showroom were very helpful during purchase and arranging delivery of furniture.
During delivery of of the items was damaged .
Called the showroom to speak to a member of staff who informed me that the customer service team only deal with what's app and email,
Customer service team have dealt with this issue very quickly and a replacement will be delivered forthwith .
21. juni 2026
Customer service was excellent
Customer service was excellent . Sales assistant was helpful , chatty .
29. juni 2026
Love a visit to the store.ays have a good experience in this…
Always have a good experience in this store,Lesley very helpful,goes above and beyond. Lovely store with plenty of choice.
25. juni 2026
Selection of furniture and friendly dtsff
Selection of furniture. Friendliness of staff. Robbie was very informative about the furniture I was buying and timescale of delivery
26. juni 2026
Lovely collection
Love the Designer Room. Have shopped there on numerous occasions. This was my first time in their Kilmarnock showroom and it did not disappoint. The staff were friendly and I was left to my own devices, wandered about for ages with no harassment. Will definitely be back.
26. juni 2026
Avoid at all costs
Avoid at all costs. Ive been a very frequent customer over the years. I visited the new store in Kilmarnock and bought a bunch of new range items. Paid and was excited for delivery. 2 items arrived in store, I collected and once home and opened was shocked at the condition of both items. I had to return both items in store. Another wasted trip. I got a refund on one item but agreed a swap on the other to come with my delivery. My 3 items came to be delivered, firstly the exchange item they didnt bring the right thing and it had to be returned again! My MATCHING sideboard and table were delivered and the sideboard had a lot of damage! I wanted to return but liked the furniture.. I arranged another delivery and had to take a half day at work due to the 6 hour delivery window. Waited in, delivery came for the second time and the second one was more damaged than the one they took away. Absolutely unacceptable. Stuff is extremely poor quality and the customer service are a joke. Not empathetic to their customers, and very poor attitude. Would strongly discourage purchasing. People work hard for their money, hoping by the price they are purchasing quality items and Im afraif you will be left very disappointed with your experience.
Update to the businesses reply. I have done as requested and asked twice for my case to be escalated to regional manager and further proving the terrible customer service, they will not do so.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Designer Rooms - Kilmarnock
We're very sorry to read about your experience and disappointed that we've let you down.
It's clear from your review that you've experienced a series of issues, from receiving damaged items on more than one occasion to an incorrect exchange being delivered and the inconvenience of multiple trips to store and taking time off work for repeat deliveries. We completely understand how frustrating this must have been, particularly when you were excited about your purchase.
This is certainly not the level of service or quality we aim to provide, and we'd like to apologise for the inconvenience and disappointment you've experienced.
We would appreciate the opportunity to investigate what has happened and see if there is anything we can do to put things right. Please contact our Customer Service team, quoting your order details, and ask for your case to be escalated to the Regional Manager.
Thank you for bringing this to our attention. Feedback like yours is taken seriously and will be shared with the relevant teams to help us improve.
Can't give an honest review as haven't…
Can't give an honest review as haven't received orders yet, but would just say store seemed under staffed when we called in, that maybe because of breaks..but the review is for the time we called in
3. juni 2026
Besvarelse fra The Designer Rooms - Kilmarnock
Hi, thank you for your 4-star review. We're pleased you visited our new Kilmarnock showroom, which is one of our largest. Please be assured that we have a full team on hand to assist customers throughout the showroom. We appreciate your feedback and hope to welcome you back again soon.
Team DR
Recently visited your new store in…
Recently visited your new store in kilmarnock, what a spectacular showroom Robbie the salesman introduced himself to myself and my husband offering any guidance to us in purchasing a new suite he let us browse for a bit then when we were ready he was there to answer all our questions he was very knowledgeable and knew about everything we had asked , Robbie made our experience a very enjoyable and relaxed one in purchasing our new suite and chair , Robbie was just the best x
15. juni 2026
Denise was extremely helpful
Denise was extremely helpful. Very friendly and approachable.
20. juni 2026
The show room was well presented with…
The show room was well presented with an amazing verity of products. We were greeted with friendly staff who supported us to buy our first couch.
21. juni 2026
Uopfordret anmeldelse
The staff were exceptional
The staff were exceptional, very friendly, helpful and knowledgeable. The range of furniture is very good and the new Kilmarnock store was a pleasure to shop in. I was delighted with my choices and did get what I was looking for.
18. juni 2026
Lovely girl at the shop
Lovely girl at the shop , just stayed working there too.
Great product very happy customer
16. juni 2026
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