Like many other reviewers, I received a box with chocolate with a best before date of 2 days. Like others, I’d waited 3 weeks for delivery. This is not acceptable. The manufacturer has to accept t... Se mere
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Se, hvad kunderne siger
I've tried several Chocolate Smiths bars and I haven't come across one I dislike. The chocolate is exceptional and you can tell it's good quality by the 'snap' it makes when you break it. Can't wait t... Se mere
Had such a great time at the opening day! Loads of samples, free ice cream, plus fun extras like singers and caricatures. The shop looks amazing and it was really cool seeing the chocolatiers making e... Se mere
Virksomheden har svaret
I love The Chocolate Smiths products and find their flavour combos to be well thought out. I often try and buy as part of the Yumble sale as the chocolate is discounted and most of the time theres no... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Kontaktoplysninger
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, Storbritannien
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4,5
Fremragende
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The Chocolate Smith Are The Best!
Always a superb service and very yummy chocolate sent to me from The Chocolate Smiths
23. december 2025
Uopfordret anmeldelse
Besvarelse fra The Chocolate Smiths
Thank you so much for the kind words! 🥰🍫
We’re so happy to hear you’ve had a superb experience — and even happier that the chocolate is hitting the spot every time! 💛
Thank you for your continued support — it means the world to us.
Avoid… my order was not delivered spent…
Avoid… my order was not delivered spent £65 and all they could tell me was to file a claim with Royal Mail. Royal Mail have stated only the sender can do so but they don’t seem to care
19. december 2025
Uopfordret anmeldelse
Besvarelse fra The Chocolate Smiths
We’re very sorry to hear you’ve been left feeling this way, but as explained in our previous communication, your parcel is showing as successfully delivered and no confirmation of loss has been provided by Royal Mail.
As a small independent business, we always do our best to help when things go wrong — and we’ve offered replacements and support to you on more than one occasion in the past. However, we also need to follow the correct procedures in line with Royal Mail’s policies. In cases where a parcel is marked as successfully delivered with a proof of delivery image, they require the recipient to open the initial enquiry so they can complete their GPS and delivery investigation before escalating it to the sender.
If Royal Mail confirms in writing that the parcel has been misdelivered or declared lost, we’re more than happy to review this again. Without that, we’re unable to proceed further from our side.
Thank you for your understanding.
Great chocolate
I managed to buy the chocolates this time around with it being so popular.
It didn’t disappoint either.
Well worth it. Yummy
14. november 2025
Besvarelse fra The Chocolate Smiths
Thank you so much! 🥳🍫
We’re so glad you managed to grab some this time — it means a lot with how quickly things sell out! And even happier to hear it didn’t disappoint. 💛
Thank you for your support — and we hope you enjoy every last yummy bite! 😋
Very average chocolate
Very average chocolate, in my opinion. Not worth the £27 for 290g of chocolate. I see they are a 'living wage' employer and being a independant company they need to charge a bit more which i'm okay with (reason I played the order in the first place). Dispite that fact, I shall not be a repeat customer.
All the best to them.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra The Chocolate Smiths
Thank you so much for taking the time to share your thoughts — while we’re sorry to hear the chocolate wasn’t quite to your taste, we really do appreciate your honesty and support in placing an order with us in the first place. 💛
As a small independent company, we do our very best to create something special — from paying the living wage to sourcing ethical chocolate and handcrafting every bar with care. We completely understand that our products won’t be for everyone, and we truly value your support for those principles, even if we didn’t win you over this time. 🍫
Wishing you all the very best — and thank you again for giving us a try!
Besvarelse fra The Chocolate Smiths
Thank you so much! 🥰🍫
We’re absolutely delighted to hear that — 10 out of 10 means the world to us! 💛
Thank you for your support and kind words — we can’t wait to treat you again soon!
Best Chocolate Ever!
This is the best chocolate ever! I love the flavours and the way they create such whimsical and delicious chocolate treats. The shipping and customer service are also excellent.
14. november 2025
Besvarelse fra The Chocolate Smiths
Thank you so much — what an amazing message to receive! 🥹🍫
We’re over the moon that you love the flavours and our whimsical creations — that’s exactly the kind of magic we hope to bring to every bar! ✨💛
It’s also so lovely to hear that shipping and customer service hit the mark too — thank you for your kind words and continued support!
Everything about the chocolate smiths…
Everything about the chocolate smiths is right . Fantastic products super customer service enthusiasm for the product and best of all great tasting . Great ideas that are different from other chocolate makers which make it super cool . I think it’s wonderful that this small independent chocolate maker is showing what good excellent chocolate really is .
14. november 2025
Besvarelse fra The Chocolate Smiths
Thank you so much for this amazing review! 🥹🍫
Your kind words truly mean the world to our little team — we pour so much love, creativity, and care into everything we do, so to hear that it shines through is just wonderful 💛✨
We’re so proud to be a small independent doing things a bit differently, and it’s customers like you who make it all worthwhile. Thank you for your support and for believing in what we do!
I can’t rate what I have not eaten.
I can’t rate what I have not eaten.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra The Chocolate Smiths
Thanks so much for leaving a review! 😊
We noticed you mentioned you haven’t actually eaten the chocolate yet — which makes your two-star rating a little puzzling. 🤔🍫 It’s a bit like reviewing a movie before watching it — we totally understand the anticipation, but the best part really is in the tasting!
Once you’ve had a chance to enjoy your treats, we’d absolutely love to hear what you think. And if anything about your experience hasn’t gone quite right so far, we’re always here to help — just pop a message to hello@thechocolatesmiths.com 💛
Fingers crossed your stars go up after that first bite! ⭐
Amazing chocolate
Amazing chocolate whole family have loved everything you do so far
14. november 2025
Besvarelse fra The Chocolate Smiths
Thank you so much! 🥰🍫
We’re absolutely thrilled to hear your whole family has been loving everything — that means the world to us! 💛
We can’t wait to keep bringing you more treats to enjoy together! 😊
Amazing Chocolate - superb products
The chocolate they make is amazing and scruptions and all good things. You will not regret buying their chocolate and its sustainable and ethical too which is an added bonus.
The only thing i wish would be improved would be tracking on orders or having a better idea on expected delivery dates. But i'm sure this will come.
14. november 2025
Besvarelse fra The Chocolate Smiths
Thank you so much for this lovely review! 🥰🍫
We’re over the moon to hear you’re loving the chocolate — “scrumptious and all good things” might be our new favourite description! 💛
We really appreciate your kind words about our ethics and sustainability too — it’s a big part of who we are. 🌍✨
And thank you for the helpful feedback on tracking and delivery updates — it’s something we’re actively working to improve as we grow, and it means a lot that you’ve mentioned it so thoughtfully. We’re getting there, one choccy bar at a time! 😉
Dunk Cookie Collab Bar
The quality of the chocolate from the chocolate smiths is amazing and considering the volume of orders they receive and being a small ish business my order arrived very quickly. I had a query about my order and I got a reply so fast and everything got answered. I ordered the Dunk Cookies collab bar and at first I did think the price was a little steep but when the order arrived I understood why, the chocolate bar was huge and the quality of the chocolate, cookie and dipping sauce was all to perfection. I’m so glad I ordered two because I loved it that much. The customer service is great and the quality of chocolate is outstanding. I’d happily purchase from here again. :)
7. november 2025
Besvarelse fra The Chocolate Smiths
Thank you so much for this amazing review! 🥹🍫
We’re absolutely thrilled to hear you loved the Dunk Cookies collab — it really was a special one! And yes… that dipping sauce 😍🍪✨
We’re so glad you felt the quality matched the price, and it’s brilliant to know your order arrived quickly and your query was handled well — we always do our best to offer that personal touch 💛
Thank you again for your support and kind words — we’d be honoured to treat you again anytime!
They make the best tasting chocolate…
They make the best tasting chocolate you will ever taste and to me worth the price
11. november 2025
Besvarelse fra The Chocolate Smiths
Thank you so much — what a compliment! 🥹🍫
It means the world to hear you think our chocolate is the best you’ve ever tasted, and that you feel it’s worth the price 💛✨
We put so much love into every bar, and support like yours keeps our little team going!
The chocolate is truly top notch
The chocolate is truly top notch! I buy regularly from the US.
7. november 2025
Besvarelse fra The Chocolate Smiths
Thank you so much! 🇺🇸🍫
We’re so happy to hear you enjoy the chocolate — and it means the world that you keep coming back all the way from the US! 💛✨
Your support truly keeps us going — thank you!
Love this brand
Those chocolate bars are really great. The caramel is so good, that’s my favourite. I didn’t like the stroopfel as much as I wanted to but I’m not sure why. The chocolate is great quality. And I love the wrapping.
7. november 2025
Besvarelse fra The Chocolate Smiths
Thank you so much for your lovely review! 🥰🍫
We’re so happy to hear you enjoyed the bars — especially the caramel (a solid favourite around here too! 😍). Sorry the Stroopwafel didn’t quite win you over — but we really appreciate your honesty and your kind words about the chocolate quality and our wrapping! 🎁✨
Your support means the world to our little team — and we can’t wait to treat you again soon! 💛
Great chocolate but the whole buying…
Great chocolate but the whole buying experience is truly awful. No issues with the twice a week releases but not being able to buy once in your basket is terrible . No way of storing your details for a quick check out and while fumbling to put info in your basket is emptied.
11. november 2025
Besvarelse fra The Chocolate Smiths
Thank you so much for your honest feedback — and for the kind words about the chocolate itself! 🍫💛 We're really sorry to hear that the checkout experience left you feeling frustrated. That’s definitely not the smooth and exciting experience we want for anyone.
We know our twice-a-week releases can sell out quickly, and we’re aware that the current system doesn’t allow for storing details or reserving items in your basket — which can make things feel stressful, especially during busy launches. 😞🛒
We’re actively working behind the scenes to improve the process and are exploring ways to make checkout faster and fairer for everyone — so your feedback is truly valuable. 🙏
Thank you again for supporting us despite the hiccups — and we really hope to make your next experience a whole lot better!
The best!
I stumbled across The Chocolate Smiths online; I saw a post on X. I’ve got to try this I decided and I’m so happy I did! I’ve tried a lot of the flavours and I do have a favourite. Not only are the products amazing, the level of customer service is first class. Love you all!
4. november 2025
Besvarelse fra The Chocolate Smiths
Thank you so much — what an amazing review! 🥹🍫
We’re so glad you stumbled across us (thank you, X! 👀✨) and even happier that you gave us a try! It means the world to hear you’ve found a favourite and that our customer service made you feel so well looked after 💛
Sending you a big choccy hug from the whole team — we love you too! 💕
Can’t wait to treat you again soon!
Besvarelse fra The Chocolate Smiths
Thank you so much! 🎉🍫
We’re thrilled you loved it enough to come back for more — that means the world to us! 💛
We can’t wait for your next box of choccy goodness to land! 😋📦
Always a great experience
They never disappoint. Their chocolate bars are so delicious and always freshly made. I love the flavour ideas they bring out. They are super creative and think of what their customers like.
I love their commitment to working sustainably too! Keep it up guys!
5. december 2025
Besvarelse fra The Chocolate Smiths
Thank you so much for this amazing review! 🥹🍫
It means the world to us that you notice the love, creativity, and care we pour into every bar — from flavour ideas to freshly made batches, we’re always thinking of what our wonderful customers will enjoy! 💛✨
Your kind words about our sustainability efforts really made our day too — we’re so proud to be building something better for people and the planet. 🌍💚
Thanks for cheering us on — we promise to keep the chocolate magic coming! 🙌
Fantastic Customer Service & a Lovely Surprise
Unfortunately my 4 chocolate bars arrived damaged in transit and as 2 of them were gists for my partner I decided to request a replacement for the two of them.
Contacting them was easy via email and communication was friendly, clear and polite (even though I was technically complaining).
After sending some pics of the damaged box and chocolate bars the lovely Krystyna agreed to replace them.
I received them about a week later - but - not only the 2 bars of requested replacements for... I received replacements for all 4 bars 😍 ... Fantastic customer service and a lovely surprise - Thank you Chocolatesmiths (& particularly Krystyna)
1. december 2025
Uopfordret anmeldelse
Besvarelse fra The Chocolate Smiths
Thank you so much for this wonderful review! 🥰🍫
We’re really sorry your bars arrived damaged — that’s never what we want — but we’re so glad we could turn things around for you! 💛
Krystyna will be chuffed to hear your kind words — she always goes the extra mile, and we’re lucky to have her! 🌟 The fact that you were understanding and friendly despite the issue means a lot, too.
We're thrilled the surprise extra bars made your day — thank you for your support, your patience, and for taking the time to share your experience!
Tremendously good chocolate!
Tremendously good chocolate!
Shipping from the UK to Florida can be tricky because of the heat, but even if it’s a little melted, this chocolate is worth every penny. Best to order during fall/winter months.
4. november 2025
Besvarelse fra The Chocolate Smiths
Thank you so much! 🇬🇧✈️🇺🇸
We know shipping to sunny Florida can be a little risky with the heat — but we're so glad to hear the chocolate is still worth it! 🥰🍫
Great tip on ordering during the cooler months — and we’re always working on ways to keep things choccy-perfect, even across the pond! 🌎❄️
Thanks again for your support — it truly means the world to our small team! 💛
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