It was a pleasure dealing with the "Chain Hut" and in particular with Tony, the gentleman I spoke with. Nothing was too much trouble for him. He was most helpful, friendly in discussing my purchas. A... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer service and amazing quality products ordered 5.7mm Byzantine chain and bracelet was blown away by how good quality they were highly recommend The chain hut . Thanks chain hut for... Se mere
Absolutely fantastic company to deal with. I have placed a few orders with the Chain hut over the last few years, their customer service is second to none, super helpful and their products are spot o... Se mere
Il be 100% honest, i ordered and had a minor complication and wasn’t best impressed with the situation ant hand. However after ringing and talking with Tony we managed to get the problem sorted. Sin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Smykkeforretning
- også i
- Guldsmed
Kontaktoplysninger
PO BOX 10538, LE419JG , Leicester , Storbritannien
- 01163193570
- www.thechainhut.co.uk
4,8
Fremragende
160 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very professional and fast
3. november 2022
Customer service review
I made a mistake when I had ordered my item. I emailed them, got a call and my mistake was quickly rectified. The person I spoke to was polite and helpful. Very good customer service.
4. november 2022
Highly recommend.
Fast delivery ,lovley goods excellent customer service would highly recommend.
27. oktober 2022
Worried over nothing. Awesome item
First time I've ordered and it arrived today
I must say I was a little sceptical at first but once it arrived I knew I was worrying over nothing
Absolute amazing piece
3. august 2022
Uopfordret anmeldelse
Great quality
Even after 2 years the silver chain is still shiny like the day it was bought.
1. august 2022
Uopfordret anmeldelse
Excellent customer support
First time ordering with this company and I needed to return the chain purchased for a different length. Really helpful staff who responded really quickly to my emails. I will definitely buy from them again and highly recommend them to others!
15. juli 2022
Highly recommend chainhut for anyone…
Highly recommend chainhut for anyone after quality good value silver or gold chains. I've ordered multiple chains and I've been happy with all my orders. I've also dealt with refund/exchange services which were very fast and no hassle.
8. juli 2022
Quick & Easy
Delivery was quick, well packaged. I unfortunately couldn’t use the chain as it didn’t fit my pendant on and was too small but the returns process was quick and easy!
16. juni 2022
Top notch customer service is right…
Top notch customer service right from the start. I ordered the wrong size chain for my wife’s birthday and the whole process was dealt with so efficiently and the customer service was second to none. Highly recommended
14. juni 2022
Easy returns procedure
Bought a chain for my partner but it was the wrong length. I enquired about returning it and it was a very easy process. Hoping to buy another one soon which will be the correct length.
31. maj 2022
Happy Customer
I have bought 3 gold chains now from The Chain Hut and always very happy with them, they despatch very quickly too. They are such good quality. Will definitely keep on buying! Thank you.
30. maj 2022
Which chain to buy?
I needed to buy a sterling silver chain to fit a cross pendant and needed advice, I emailed them and a gentleman called Tony responded he was most helpful and courteous, and he suggested the best type of chain for my needs and asked for photos so he could make sure the eye of the chain would fit through the bale, then I ordered it it was posted on Tuesday and arrived on Wednesday I would definitely use them again and recommend them to family and friends, the chain arrived well packaged and was exactly right..😃
19. maj 2022
Uopfordret anmeldelse
Fantastic Product
I ordered a premium 4mm Franco chain, 22 inches in length from The Chain Hut. The item arrived fast and was packaged well. The chain itself is superbly crafted with high quality links and clasp. Thé rhodium plating is done very well. Overall I’m very happy with the product.
As for the customer service, absolutely first class. The company answer queries very quickly and strive to provide the best customer service. I highly recommend The Chain Hut.
27. april 2022
Uopfordret anmeldelse
Top quality
Ordered a chain on Thursday late afternoon and received it bright and early this Monday morning. Was a really easy and enjoyable shopping experience and have to say I am chuffed with what I received. I ordered the “Sterling Silver 3.3mm Diamond Cut Rope Chain Length: 20" Inch” and am blown away with what I received. The chain come nicely packaged in a small box and 2 small bags, the chain is nicely polished and has a good weight, proving to me it is of good quality. Would highly recommend to anyone and would definitely shop here again confidently.
28. marts 2022
Uopfordret anmeldelse
Good price excellent service
Good price, prompt helpful service and help when chosen wrong chain.
19. marts 2022
Great customer service and very…
Great customer service and very helpful,friendly and understanding. Love my items,fast delivery and fantastic prices, will deffo use again👍beverley 😀
25. februar 2022
Uopfordret anmeldelse
Unfortunately the necklace wasn’t …
Unfortunately the necklace wasn’t suitable so I had to return this. The service once the necklace was received back has been exceptional and I thank you.
21. februar 2022
Very helpful customer service
19. februar 2022
Cancelled the order. Then amended once review was posted. Overall positive experience though.
Update - I've changed my 2 star to a 4 star rating. The company got in touch and gave some advice and agreed to send me a few chains to try.
I now have a chain which is great and I was tempted to keep them all!
------------------------------------------
I placed an order for a few items to try, which is pretty much the norm for online shopping as you can't try items in person.
My card was charged.
An email came through asking if I was planning on keeping everything or just one or two and returning the rest. I told the truth and said I'd keep one or maybe two depending on which I liked.
Order cancelled, refund will take a couple of days.
No attempt to find out what I wanted (help narrow the selection down)...
I would say this is poor customer service.
9. februar 2022
Besvarelse fra thechainhut.co.uk
Whilst in the vast majority of cases we seek to fulfil every order, we reserve the right to cancel any orders deemed to be excessive or unusual. In this case, you'd placed an order with us for several hundred pounds and several items, more than the typical customer. As part of our standard fraud checks we'd politely reached out to you to gather further information as well as offering further support for the extensive selection of items added to your cart. The order payment had been voided and payment returned without delay along with an immediate refund notification email with clear communication for the time period for the refund. We'd offered to fulfil your order in a separate way but in haste you'd opted to leave a review before responding back to us. Since this review you've kindly responded to our team and your new order due to be dispatched today. Best wishes, The Chain Hut
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