I took advantage of the chicken offer and once again it’s of excellent value and extremely tasty! I met two different delivery drivers this time who were very courteous & happy about their work! Gr... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I can never fault this Butcher, meat arrives fresh so you can divide it and freeze it into usable portions. I have to ask though, is there any chance you could add fresh boneless goat meat to your onl... Se mere
I recently bought four prepacked ribeye steaks. Whilst they looked ok, they were actually extremely tough even after careful preparation and cooking. I suspect that they were mis-sold and not actual... Se mere
Meat absolutely fine no complaints, reason for 4* needed to get hold of someone urgently re where to leave delivery phone never got answered asked for call back on answer phone emailed no contact, ver... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The Butcher of Brogdale a traditional butcher in hanging and maturing meat sourced from local farms, selling quality meat where quality counts
Kontaktoplysninger
Herne Bay Road , CT2 0NJ, Sturry , Storbritannien
- 01227712571
- enquiries@thebutcherofbrogdale.co.uk
- www.thebutcherofbrogdale.co.uk
4,2
God
637 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 14 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Brogdales are our go to Butchers!
Brogdales are our go to Butchers!!
Best quality products, super tasty, great prices as well! And £1 for delivery, pick your day and get hourly updates when they are on route, really handy!
Friendly deliver driver as well.
Will always recommend these guys!!
27. februar 2026
First class beef delivered quickly and…
First class beef delivered quickly and cheaply.
26. februar 2026
Quality meat delivered on time
28. februar 2026
Always fab quality tasty meat at a…
Always fab quality tasty meat at a reasonable price. Lovely people to deal with. Service excellent. Highly recommend.
28. februar 2026
Delivery was very professional driver…
Delivery was very professional driver was informative polite.
The lamb was amazing
27. februar 2026
Great special offers
Great special offers, lovely meat, always good quality, fast delivery
26. februar 2026
Very good quality meat easy ordering…
Very good quality meat easy ordering kept well informed and efficient delivery. Some very good deals always appearing definitely will become a regular.
27. februar 2026
Spent £37 on ribeye today from ruxley…
Spent £37 on ribeye today from ruxley absolute rubbish full of sinue, payday treat so underwhelming, will not use again , better value and quality at local butchers !
28. februar 2026
Uopfordret anmeldelse
I left it a few days before picking up…
I left it a few days before picking up my meat order as it’s never been ready on the day that I specified to pick up.
Unbeknown to me the butchers are now doing the orders in store so it had been waiting days for me but I never received any communication to say it was ready.
I asked to see the order before I left the store and the lamb rump steaks were tiny compared to what I’d ordered before and very fatty where they hadn’t been trimmed.
The rump steaks weren’t the best either and both the lamb and the rump was clearly underweight compared to what it said on the packaging.
After I had complained the young man in the butchers “ Jamie “ (very nice ginger haired lad ) redone my order with better quality meat but still gave me my original order.
I was told that the manager had originally packed up my order and think he’s not a particularly good manager if that’s what he’s giving he’s customers.
I’ll be checking the weights again if I decide to re order.
30. januar 2026
All ways happy with my meat order
All ways happy with my meat order any problems they are sorted out straight away
The deals are great as well giving you more to choose from
This week's meat pack is great value even got my daughter to buy one
The butchers of Brogdale is our favourite butchers one or should I say two very happy customers
11. februar 2026
Outstanding butchers
Outstanding butchers; always helpful and prepared to go the extra Mike for heir customers
30. januar 2026
Great selection of highly quality meats…
Great selection of highly quality meats and sausages. They even have haggis! The staff is very helpful and attentive.
30. januar 2026
I’d buy from here again
First time ordering from here and was a good experience. Pretty sure they gave more grams of mince beef than I bought. Meat was great quality and tastes lovely!
31. december 2025
Always deliver on time price and quality
31. december 2025
Meat is so tasty and tender my family…
Meat is so tasty and tender my family loves it
30. december 2025
Great prices
Good quality meat at the right price. Brilliant Special Offers and delivery (with a very pleasant driver) for £1. What more could you ask for?
6. januar 2026
This is a difficult review
This is a difficult review. I do believe I received poor delivery service. Perhaps their staff were not on the job , knowing the issues involved.
HOWEVER:
Brogdale have delivered and then refunded 100% my order.
This is something I did nor expect. An apology, perhaps a voucher would have been enough.
I commend this lot for the final approach to issues.
Perhaps all of us have learnt a lesson from this.
Chris
Hi Today I received a mail from PIP at Brogdale. I was outraged. It stated that I was not informed of delays because PIP knew of no delays. It stated that I was kept informed as they were aware. This is amazing (HOW CAN A COMPNY NOT KNOW WHAT IS GOING ON WITH DELIVERIES) AND I was NOT kept informed.
She stated pride in her service stating many above reasonable duty services and questioned my right to question. I did not get my order on the two days they promised. Time wasted
4 days late, no notification, (until I complained) and now PIP believes her amazing customer service (Stated) is being questioned!!!!
Granted the company has done the honest thing and refunded the order. And no request to return the food which I was prepositioned to do.
I suggest that some customer service education is needed, and perhaps an attitude change to self importance of service.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra The Butcher of Brogdale
Hi Chris,
Thank you for updating your review. We appreciate that you initially left a 5-star review following the resolution, and we’re sorry to see that, on reflection, the experience has clearly remained disappointing for you.
We fully accept that your delivery did not arrive within the promised timescales, and we understand how frustrating that is — especially when time has been set aside and expectations have not been met.
To provide some context, we dispatch well over 100 orders every day, the vast majority through our own local delivery network. We very rarely use national couriers, as we strongly believe in supporting local butchers and serving our Kent communities directly. The courier option is primarily offered to long-standing customers who have moved away but still wish to continue shopping with us.
During this period, severe weather caused significant disruption. Unfortunately, DPD were extremely irregular with both collections and deliveries, and despite repeated efforts, we received very limited and often unclear updates from them. This meant there were times when we did not have confirmed information to pass on, which we appreciate is frustrating from a customer’s point of view.
That said, regardless of the circumstances, communication should always feel clear, respectful, and reassuring. We’re sorry if this did not come across as intended, and your feedback has been taken on board internally.
We refunded your order in full because it was the right thing to do and because we stand by our service. We’re pleased the food was still usable and that no return was required.
Thank you again for taking the time to share your experience. Feedback like this helps us improve how we handle situations outside of our direct control.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.