I like Tesco Bank's customer interface. The design is good and the info clear. The products are right for me with competitive rates and easy buying. I can't login using my usual browser, Firefox,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The automated phone service is very difficult and bothersome to use. Eventually, I found by not answering a question I was finally given access to a HUMAN agent. Though I still have to wait 22 minut... Se mere
Phoe answered right away. No waiting or hanging. Very helpful scottish young lady who was very pleasant and helpful. She understood me and I understood her. No need to ask multiple times to repeat.
I wanted to move my e saver into Barclays who are taking over the management I could not move it all online. So I phoned Tesco. The person I spoke to was great, and was able to transfer the full amoun... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Looking to apply for a new credit card, a loan, or to grow your savings? Tesco Bank could help you make the most of your money. Check out our offers, helpful tools and guides and learn how to get the very best value with your Clubcard. Tesco Bank is a trading name of Barclays Bank UK PLC.
Personal Loans
Skrevet af virksomheden
- Looking to buy a car, make home improvements or get on top of your finances? Discover how our loans could help you. Subject to status.
Kontaktoplysninger
2 South Gyle Crescent, EH12 9FQ, Edinburgh, Storbritannien
- https://www.tescobank.com/help/contact-us/
- www.tescobank.com
Credit Cards
4,3
Fremragende
56 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very easy to apply for the loan and…
Very easy to apply for the loan and everything was straight forward. Money arrived very quickly following the appropriate checks
30. september 2026
Still waiting for them to get back to…
Still waiting for them to get back to me via email
30. september 2026
Definitely not for me
I found their system more time consuming and nowhere near as user friendly or efficient as other credit card companies I use. Quality of staff varied from good to useless so but it’s not for me and account will be closed. Heaven help you if your elderly
30. september 2026
Uopfordret anmeldelse
Cancelling was harder than it needed to be
I changed my mind about a Tesco credit card and wanted to cancel. I couldn't find a clear way to do this online and didnt want another App, so I phoned the number on the letter they sent me.
That number put me through to Aviva. Their menu had no option for credit cards and no way to speak to a person, and when I tried to get through it just told me my policy number didn't exist. I went round in circles several times before giving up and finding a different number online.
To be fair, once I was on the right line, they were upfront about the wait. The message told me there would be about a ten minute delay, which I appreciated, and I didn't mind waiting once I knew.
The automated system before reaching a person was still clunky and not very user friendly, though.
Overall, being honest about wait times is good, but please check the numbers printed on your letters. Sending credit card customers to an insurance line with no way out is very frustrating. Also consider a chat function to facilitate people who had disabilities and social apprehension to phones.
30. september 2026
Uopfordret anmeldelse
Need to know about scammers
The service I received from a Tesco banking agent was excellent. Put my mind at rest and confirmed my credit card had not been cloned.
28. september 2026
Shame on you!
Extremely slow response times and cunning with full details of how the account works. No where did I read that interest is paid annually and only on the 31st March! That means that you could be waiting up to a further year for your interest owed. Sharp practice. Are your coffers not loaded enough !!!!!!!!
29. september 2026
Uopfordret anmeldelse
Tesco need to employ more staff to answer their phones
When you can get through to Tesco banking, the staff are extremely helpful. The problem is the long wait, wait, wait, wait, wait, wait, wait, wait, wait, wait, wait, wait, wait, wait, wait..........
I could go on and on and on.... But, hopefully, Tesco will have got the message........
30. september 2026
Uopfordret anmeldelse
Direct Debit Failure.
IHad this card for about 2 months. App is VERY limited as no info on when DD is due to be paid. Set up 7 day notice of date payment due, and for DD to pay full outstanding balance, but come payment day, no payment taken!? I had to make a manual payment to my outstanding balance just before midnight on payment day. If I can't trust them to collect payments, then how do I know I won't incur penalty payments due to this level of inefficiency? I'll be closing my account when my payments have cleared. BTW, the very small amount of Clubcard Points gained aren't worth this level of incompetence.
29. september 2026
Uopfordret anmeldelse
My experience was seamless the advisor…
My experience was seamless the advisor was very helpful and professional
28. september 2026
No customer service following account opening
I opened an internet saver account on 7th September, i was told that i would get forms to sign and when these are returned the account can be used to withdraw. I have subsequently received and returned the forms 2 weeks ago, i have had no notification from Tesco’s and i’m unable to withdraw any money.
29. september 2026
Uopfordret anmeldelse
Tesco has been very good whe ever I…
Tesco has been very good whe ever I bought anything with my card. For quite a long time now ive notice
spent money , Just had it sitting there in my account. But I had need of it. So asked for it to be put back into my account at Nationwide. Money was transfered immediately. For which I thank you , so much.
28. september 2026
Friendly approachable
Friendly approachable. Understood my question. Assured me not being a time waster.
28. september 2026
Tesco bank are consistently helpful and…
Tesco bank are consistently helpful and professional.
28. september 2026
The staff member
The staff member, when I eventually got put through the queue, was very helpful.
28. september 2026
Tesco Bank
Tesco Bank are good when you can get through to a human being but their automated answering service is pure rubbish and often does not offer the subjects that you want to talk about resulting in the caller going round and round in circles before finding that human being.
28. september 2026
Dette er Trustpilot
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