Great new layout. Much better than before. It definitely needed it. Shame the food has had a rise in price and not a rise in food quality. Cheap food sold to you at a high price, minimal pizza... Se mere
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Lokation
Skift lokation3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB
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Se, hvad kunderne siger
The visit was ok. For the cost I expected better service. Staff chatting and I stood waiting for a couple of minutes before acknowledgment. Toilets were not at the level of cleanliness I would expe... Se mere
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bowling itself was really fun and the arcade is amazing. Only issue was the drinks i had at the bar. I ordered a couple drinks and the first cocktail, the server (who was so lovely) didn’t know how to... Se mere
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Had a great time, spent a few hours there playing in the arcade and bowling, free parking for three hours was great. Understandably busy on a rainy day in the holidays but service was great, however c... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.
Kontaktoplysninger
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, Storbritannien
- 0333 034 6100
4,0
God
207 anmeldelser
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Bowling was great fun as usual, however
Bowling was great fun as usual, however bar staff could do with improvement. Originally tried ordering directly from the bar, but service was slow so ordered on the app to the lane. Waited but my order hadn't turned up and our game had finished (over 20 minutes had passed). Staff at one point seemed to be stood doing nothing. Went over to get a refund. The manager said this should automatically go back to my account after a few days, however I'm still waiting for this to appear in my account.
15. april 2026
Besvarelse fra Tenpin - Exeter
Hi there,
Thank you for your 2* review at Tenpin Exeter! We are are very sorry to hear you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like this to be looked into then please email customer. feedback@tenpin.co.uk. Best wishes- Steph
Besvarelse fra Tenpin - Exeter
Hi Nula, thank you for the lovely 5* rating of Tenpin Exeter. We're delighted to hear that you had great fun and that there was lots for the children to do. Hope to see you again soon!
Take care,
Kirsty
Revamped
The revamped bowling centre with additional facilities and leisure options has a fun (if slightly noisy) vibe. Could do with more staff on the bar, as lines can be a little long, but otherwise great
17. april 2026
Besvarelse fra Tenpin - Exeter
Hi Pete
We're glad you enjoyed your experience at the bowling centre! We appreciate your feedback regarding the noise and bar service. We'll consider your comments as we work to improve our customer experience. Best wishes - Clare
Great venue with lots going on was too…
Great venue with lots going on was too noisy for my 5year old girl so we didn’t stay long
21. april 2026
Besvarelse fra Tenpin - Exeter
Hi Susan
We appreciate your feedback. We're sorry the noise level wasn't suitable for your child. We aim to offer a great experience for everyone. Best wishes - Clare
Besvarelse fra Tenpin - Exeter
Hello Stacie, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Exeter and found our team member brilliant! We do hope to see you again very soon. Best Wishes - Kimberley
Absolutely shocking
Absolutely shocking! Went there for the first time in a long time and since it now has the soft play etc. We waited for food for nearly 2 hours! Totally understand it was crazy busy so we thought we would wait half a hour or so for our food not 2 hours. We asked staff if they could check on our food and kept getting told oh we are busy. Or I’ll go check and they never did as we were sat right by the kitchen. When our food came the pizza’s were all burnt. The chips cold.
We qued for drinks for 25 minutes and only had one staff on the bar. Asked to speak to the manager for a refund as we spent £34 on food and most of it was not edible. We never got to see the manger “couldn’t be found”. Our parking ticket was running out so had to leave but emailed tenpin and not heard back.
They obviously need more staff too keep up with how busy it is now they have the other things to do. Was such a shame as really was looking forward to our family day out and thought it would have been a regular spot now they have the soft play.
I wish I could attach the photos of the pizza’s completely black and burnt.
Terrible food
Terrible customer service or staff not trained enough.
Lack of staff to the amount of customers
And when asked to speak to the manager “couldn’t be found”
We weren’t the only customers who were not happy with the service
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Tenpin - Exeter
Hi Megan, thank you for the review of Tenpin Exeter! We are really disappointed to hear that your recent visit was not the experience we would like for our customers and we appreciate the time taken to make us aware! Your feedback is really important to us as this helps us to make improvements where needed so please be assured all will be passed on to the relevant team! We would really like to the opportunity to look into this further for you so please can you email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter' In the meantime, we do hope you will give us another chance and we very much look forward to welcoming you back soon! Best wishes - Mel
Food was really good
Food was really good, the atmosphere felt so much better from the recent refresh and Sunday bowling is really great value.
21. april 2026
Besvarelse fra Tenpin - Exeter
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had an amazing time at our Tenpin in Exeter. We are pleased to hear that you also enjoy the packages we have available during the week. We do hope to see you again very soon! Many Thanks - Kimberley
Some improvements to be had.
The facilities here are really good. Such a shame that the food and beverages services were so poor. Ordered from the QR code on our table, 40 mins later we were still waiting for 2 drinks. We had to go up to the bar which was about 20 people deep and only 2 staff serving. Other people were also complaining.
The building was very busy, not enough staff to accommodate the need.
If they can sort this bit out then its definitely worth a trip out.
15. april 2026
Besvarelse fra Tenpin - Exeter
Hi there, thank you for you 3* review of Tenpin Exeter! We are so pleased you enjoyed our facilities on your visit. However, we are very sorry to hear that there was an issue with the service! Please be assured all of your feedback will be passed to the relevant team to allow improvements to be put in place. In the meantime, we hope you will still visit us again soon in the future! Best wishes, Jade
Great atmosphere
Great atmosphere, staff very friendly and professional. We had amazing time.
Definitely will book again .
Thank you
15. april 2026
Besvarelse fra Tenpin - Exeter
Hi Luljeta, thank you for the amazing 5* rating of Tenpin Exeter. We're happy you had an amazing time with us. It's great to hear that you found our atmosphere and staff to be friendly and professional. We look forward to your return!
Take care,
Kirsty
I booked burger and bowling in the…
I booked burger and bowling in the Easter holidays. There was only one member of bar staff on duty, one member on the check out desk and no other staff to be seen. The game of bowling was finished before I got served at the bar for the drinks. I then had to spend more money to entertain the children while we waited for their burger which took an extra hour to arrive.
15. april 2026
Besvarelse fra Tenpin - Exeter
Hi, thank you for taking the time to leave a review of Tenpin Exeter. We're sorry to hear that there was delays in your meals arriving and that you had finished your game before this came out. Your feedback is important to us and we will ensure this is passed on to the correct team for future improvements. We do hope to welcome you back again for a much better experience.
Take care,
Kirsty
(Exeter) Loved all of the new additions…
(Exeter) Loved all of the new additions to the venue!
But unfortunately there were a complete lack of staff, only 1 of 3 we encountered was happy to assist us! Food was basic at best, so overpriced!!
We tried to book a £10 Thursday deal however the website showed as fully booked the time of the offer being active, we went ahead and booked the slot half an hour before, was more than double to price & during our “hour” bowling, all adjacent lanes were empty? Nor did we have the whole hour because we were running around trying to find someone to pop the side barriers up for us.
21. april 2026
Besvarelse fra Tenpin - Exeter
Hello Milly,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We appreciate you highlighting the new additions. We're sorry to hear about the staffing issues and that the food's value didn't meet expectations. We'll look into the Thursday deal booking issue and the lane setup experience. Thank you for your feedback. All the best ~ Laura
Place had been done up well
Place had been done up well , but it’s very expensive to have two games of bowling for £56 pounds for a family 3
Some of the staff where quite rude and where more interested in holding hands and flirting with each other begin the till.
21. april 2026
Besvarelse fra Tenpin - Exeter
Hi there
We appreciate your feedback. We're sorry the pricing didn't meet your expectations and that the team's behaviour impacted your visit. We'll address this to improve our guest experience. If you would like to discuss your visit, please email customer.feedback@tenpin.co.uk with the details, using the subject "Review - Exeter" and someone will reach out to you. Best wishes - Clare
Food and drinks took 45 mins to arrive
Food and drinks took 45 mins to arrive, When arrived the pizza was burnt.
Table and floor had ketchup smeared on it.
However reception staff were great.
Free parking which was a bonus
21. april 2026
Besvarelse fra Tenpin - Exeter
Hi Wayne
We appreciate your feedback. We're sorry your food and drinks took so long and that the pizza was burnt. We'll address the cleanliness issues and are glad you found the reception staff great and parking free. Best wishes - Clare
Besvarelse fra Tenpin - Exeter
Hello Felicity,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate you sharing your feedback and are so glad that you enjoyed the soft play and arcade games. Thank you for the four-star rating! We hope that your next visit is a 5 star experience. All the best ~ Laura
It gets very hot!
Karaoke room stifling & air con broken
1 meal came out without chips & had to chase
Flight kept falling off one of our darts for the darts game wasting time
Parking is confusing & expensive
Food was delicious & service fairly quick and staff were friendly and helpful
19. april 2026
Besvarelse fra Tenpin - Exeter
Hello Sharon,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We appreciate you taking the time to share your experience. We're sorry the karaoke room was uncomfortable, the meal was incomplete, the darts were faulty, and parking was difficult. We're glad you enjoyed the food and found our team helpful. We'll address your concerns. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Half term family bowling
It was a great experience but for 7 of us SERIOUS MONEY ….. I didn’t think this was value for my £96 plus refreshments and the arcade, probably another £40! For this expenditure of my hard won pension I would have expected enthusiastic friendly service. Didn’t happen.
17. april 2026
Besvarelse fra Tenpin - Exeter
Hello JayneBriars,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate you sharing your experience. We're sorry the cost for your group wasn't the value you expected, especially regarding the service. We offer great deals and offer throughout the week which makes attending our venue accessible to every budget. Thank you for your feedback and we hope to welcome you back again soon. All the best ~ Laura
Besvarelse fra Tenpin - Exeter
Hi Roxanne,
Thank you for your fantastic 5* review at Tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- steph
Interactive darts
Interactive darts was good fun although a little pricey at £10 for two people for 30 minutes. My 8 year old boy loved it and got 2 bullseyes!
9. april 2026
Besvarelse fra Tenpin - Exeter
Hi Will, thank you for the 4* rating of Tenpin Exeter. We're thrilled to hear you had a fun time, but felt the pricing was higher than expected. Great job on the bullseyes! Hope to see you again soon!
Take care,
Kirsty
My grandchildren loved every moment
My grandchildren loved every moment. So much for them to do.
Staff very helpful and polite.
15. april 2026
Besvarelse fra Tenpin - Exeter
Hi, thank you for the amazing 5* rating and review of Tenpin Exeter. We're so pleased to heat that your grandchildren has a wonderful time and that there were lots for them to do. We appreciate your kind words and we look forward to seeing you again!
Take care,
Kirsty
Originally Family of nine split into…
Originally Family of nine split into two the wall in between us so we had to go back and asked for it to be changed and food was slow to come out
15. april 2026
Besvarelse fra Tenpin - Exeter
Hi Hayley
We regret that your large family's seating arrangements required adjustment and that the food service was slow. We appreciate your feedback and will review how we can improve. Best wishes - Clare
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