Lovely idea of an all in one place however clearly understaffed or over worked, poor staff members literally running from counter to machine and back, hands full of tickets or drinks etc. long... Se mere
Virksomheden har svaret
Lokation
Skift lokation3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
First visit since renovations very impressed , good value with the meal deal,\ bowling ticket. Only downside the price of soft play extremely expensive as mist only want 30 mins should explore pric... Se mere
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Exeter TenPin were able to accommodate our booking of all the lanes for the session. There did seem to be a lack of space at the ball rack end, not quite enough room to run and swing as before. Sta... Se mere
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New facilities, play areas are great! Toilets are 100% better than they were previously! The only thing I would say would be to offer alternative milk for tea/coffee! Not sure I could sink a cockt... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.
Kontaktoplysninger
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, Storbritannien
- 0333 034 6100
4,0
God
243 anmeldelser
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Besvarelse fra Tenpin - Exeter
Hello, Thank you for the excellent 5-star review of Tenpin Exeter! We're so pleased to hear you had a great time enjoying some fun with your friends and we hope to see you all again very soon! Best wishes - Mel
Besvarelse fra Tenpin - Exeter
Hi Joseph, thank you for your 4-star rating and review of Tenpin Exeter! We're so glad to hear you enjoyed your visit and found our establishment to be fun, well-priced, and have a great atmosphere for both families and adults. We appreciate your feedback and hope to see you again soon! Best wishes - Rosie
The staff were very nice and friendly…
The staff were very nice and friendly and helpful, but the food I bought for my grandson was awful and a pathetic portion.
10. september 2026
Besvarelse fra Tenpin - Exeter
Hi Angela, thank you for your review of Tenpin Exeter! We're so glad to hear that our team were friendly and helpful. However, we are very sorry to hear that the food for your grandson was disappointing and that the portion size was not satisfactory. We will certainly pass this on to the relevant team for future improvements and in the meantime, we do hope you will still consider visiting us again in the future! Best wishes - Mel
Birthday party
So good! The staff were incredible, they even did the conga with the kids. It was a real retro birthday party. Thanks so much.
13. maj 2026
Besvarelse fra Tenpin - Exeter
Hi Jen, Thank you for your fantastic 5-star review of Tenpin Exeter! We are so pleased to hear that you had such a good time and that our team made your retro birthday party so memorable, especially by joining in the fun with the children. We hope to see you again very soon! Best wishes - Mel
Exeter TenPin were able to accommodate…
Exeter TenPin were able to accommodate our booking of all the lanes for the session. There did seem to be a lack of space at the ball rack end, not quite enough room to run and swing as before.
Staff were great thanks.
5. september 2026
Besvarelse fra Tenpin - Exeter
Hi there, thank you for your 5-star rating of Tenpin Exeter! We're so pleased that we could accommodate your group and we also appreciate your feedback regarding the spacing at the ball rack end and we will certainly take this into consideration. It's also great to hear that our staff were fantastic! We hope to see you again soon! Best wishes-Leila
Great for entertaining the children in…
Great for entertaining the children in the summer holidays. Reasonable cost. Would recommend.
2. september 2026
Besvarelse fra Tenpin - Exeter
Hi Sue, thank you for your fantastic 5-star review of Tenpin Exeter! We are so pleased to hear that you found us to be a great place for entertaining children during the summer holidays and that you appreciated the reasonable cost. We hope to welcome you back again soon! Best wishes - Mel
Easy to book and an enjoyable hour…
Easy to book and an enjoyable hour spent bowling
2. september 2026
Besvarelse fra Tenpin - Exeter
Hi Kate, thank you for your fantastic 5-star review of Tenpin Exeter! We are so pleased to hear that you found the booking process simple and had such an enjoyable time bowling with us. We hope to welcome you back again very soon! Best wishes - Rosie
Extremely disappointing experience
Extremely disappointing experience – terrible organisation and customer service
Our group of 8 arrived expecting a fun evening, but the experience was chaotic from the moment we arrived.
We were initially given two lanes separated by a wall, despite being one group. We had to ask staff to move us so that we could actually enjoy the evening together. The area was also dirty, with leftover drinks, rubbish and mess from previous customers still there.
The service was equally poor. Nobody seemed to know what was included in our drinks offer or how much the drinks cost. We were sent back and forth between different sides of the bar because nobody could give us a straight answer.
Our food was not brought out when expected either. We had to repeatedly chase staff and remind them to actually serve it.
The shift manager was particularly disappointing. Her attitude was extremely cold and unwelcoming, and she gave the impression that dealing with customers was an inconvenience to her.
Overall, the whole experience was disorganised, poorly managed and frustrating. There was a complete lack of communication between staff, and nobody appeared to take responsibility for resolving problems.
For a venue that is supposed to provide entertainment and hospitality, this was nowhere near an acceptable standard. We left feeling disappointed rather than having enjoyed our evening. I would not recommend this place based on our experience.
28. august 2026
Besvarelse fra Tenpin - Exeter
Hi Jo, thank you for taking the time to leave a review of Tenpin Exeter. We are truly sorry to hear that your recent visit was such a disappointing experience. We sincerely apologize for the chaotic start, the issues with lane allocation, the cleanliness of your area, and the poor service you received regarding drinks and food. It's also concerning to learn about your interaction with the shift manager. We understand your frustration with the disorganization and lack of communication, and this is certainly not the standard we aim to provide. We appreciate you bringing these significant concerns to our attention so we can address them. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Exeter' for somebody to reach out to you regarding this. Best wishes-Leila
Lovely idea of an all in one place…
Lovely idea of an all in one place however clearly understaffed or over worked, poor staff members literally running from counter to machine and back, hands full of tickets or drinks etc.
long unorganised queues for check in and bar.
Dirty alleys with the last customers drinks glasses left and sauce sachets scattered about.
Sticky floors, uncleared tables.
It was so hectic and messy it made the whole experience feel miserable. You didn’t bother to have a drink or food as your time would be up for bowling etc. Quality family time ruined by the chaos of the place. Taunton Riverside has been a much better experience.
Booking was quite easy and quick, done on the telephone.
Staff were polite and apologetic but clearly under pressure.
2. september 2026
Besvarelse fra Tenpin - Exeter
Hello Angela,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We are truly sorry to hear that your recent visit was marred by understaffing, disorganization, and cleanliness issues, which negatively impacted your family time. We understand your frustration and appreciate you bringing these concerns to our attention. We will certainly review our staffing and operational procedures to prevent similar experiences in the future. All the best ~ Laura
Lovely clean and tidy place
Lovely clean and tidy place, lots to do. Great food and drink and friendly staff. My only criticism was not enough staff to cover checking in and the bar so it took a while to get served. The staff were amazing though
2. september 2026
Besvarelse fra Tenpin - Exeter
Hello CS,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We're so glad to hear you enjoyed your visit, especially the clean environment, activities, food, and friendly staff. We appreciate your feedback regarding staffing at check-in and the bar, and we'll certainly pass this on to the team for improvements. We hope to see you again soon! All the best ~ Laura
Great family day
Fantastic place for family day. Lots of activities with nice and helpfull staff
2. september 2026
Besvarelse fra Tenpin - Exeter
Hello Agata,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We are so pleased to hear that you had a great family day with us and enjoyed the activities and found our staff helpful. We hope to see you all again soon. All the best ~ Laura
It was good
It was good, clean as usual. Expensive for chocolate behind the bar but nice atmosphere and fun activity plus good 10% discount after 6pm on Friday.
2. september 2026
Besvarelse fra Tenpin - Exeter
Hello Olivia,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We are so happy to hear you enjoyed the clean atmosphere and fun activity. We appreciate your feedback regarding the pricing of items behind the bar and will certainly take it into consideration. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
What an experience
The new layout is amazing. There is a lot of things to do. We booked bowling and it was great and easy to book. It also included 3 hours of free parking. Definitely recommend.
26. august 2026
Besvarelse fra Tenpin - Exeter
Hi Hayley, thank you for your fantastic 5-star review of Tenpin Exeter! We are so pleased to hear that you love the new layout and found plenty of activities to enjoy. It's wonderful to know that the booking process was nice and simple, and that you appreciated the free parking. We hope to see you again soon! Best wishes - Leila
Great value deals
Great value deals, vould do with more staff on duty, the staff were rushed off their feet causing lots of ques and waiting.
26. august 2026
Besvarelse fra Tenpin - Exeter
Hu Julie
Thank you for your 5-star rating. We're delighted you found our deals to be great value. We appreciate your feedback regarding staffing levels and the queues, and we'll certainly take this into consideration to improve our service. Best wishes - Clare
Bowling and food …
Bowling and food was great fun enjoyed by all , problems come when trying to leave with all the arcade games you could end up spending a fortune sadly I did
26. august 2026
Besvarelse fra Tenpin - Exeter
Hi Bernadette
Thank you for your 4-star review! We're so glad you had great fun with the bowling and food. We understand your concerns about the arcade games and the potential to spend a lot. We appreciate your feedback and will pass it on to the team. Best wishes - Clare
A fun evening had by all helped by…
A fun evening had by all helped by friendly helpful staff
26. august 2026
Besvarelse fra Tenpin - Exeter
Hi Janet
Thank you for your fantastic 5-star review! We are so pleased to hear that everyone had a fun evening and that our team contributed to your positive experience. We hope to welcome you back again very soon! Best wishes - Clare
Brilliant
Brilliant. However, air con or a fan was needed as the room was so hot you eventually couldn't think!
20. august 2026
Besvarelse fra Tenpin - Exeter
Hi Georgina, thank you for leaving Tenpin Exeter a great 4* rating. We are so glad to hear you enjoyed your visit, but we are very sorry it was a bit too hot! We hope to welcome you back again soon. Best wishes - Kaylee
Beautiful lovely beautiful gorgeous…
Beautiful lovely beautiful gorgeous beautiful gorgeous beautiful gorgeous beautiful gorgeous
26. august 2026
Besvarelse fra Tenpin - Exeter
Hi Sandra, Thank you for the lovely 5* review of Tenpin Exeter! We're so happy to hear such wonderful feedback and we hope to see you again soon! Best wishes - Mel
My grandson loved it,great for the…
My grandson loved it,great for the price,but could be bigger.
Food could do with some improvement.
Staff great.
26. august 2026
Besvarelse fra Tenpin - Exeter
Hi Tammy, thank you for your lovely 4-star review of Tenpin Exeter! We're so happy to hear your grandson enjoyed his visit and that you found our staff great. We also take on board all of your feedback which we will be certain to pass onto the team and we really hope to welcome you back again soon! Best wishes - Mel
The toilets are brand new but…
The toilets are brand new but absolutely stank ... your barstaff need geeing up , at one point five behind the bar nobody serving ...
26. august 2026
Besvarelse fra Tenpin - Exeter
Hello Colin, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Exeter. We are sorry to hear that you had a long wait to be served at the bar. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again for a much smoother visit. Best Wishes - Kimberley
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