The staff, were so rude dealt with two and it was like they were forced to be there. Customer service requires a smile and good attitude, good none of it. The bowling itself was fun, but our isle tabl... Se mere
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Se, hvad kunderne siger
Absolutely brilliant, Soon as we arrived staff were super friendly and helpful. Made my Daughter feel extra special on her birthday with the t-shirt & goody bag and with the addition of the dance sect... Se mere
Virksomheden har svaret
Bowling itself was ok but camera didnt work for bowlers so the children were disappointed they couldn't have their picture up. Plenty of lanes free yet had a party of 11 adults next to our family who... Se mere
Virksomheden har svaret
We recently had my daughter's birthday party with Tenpin Derby, it was a lovely party and there was always something happening whether it was bowling or dancing. Everything just ran smoothly. The st... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tenpin Derby is easy reach from Derby city centre, Long Eaton, Burton upon Trent and across Derbyshire. With modern bowling lanes and lane lighting, we’re a favourite for families, groups and anyone looking for a fun night out in the East Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, low value weekday bowling deals — fun for kids big and small. Bowling in Derby, sorted.
Kontaktoplysninger
Foresters Leisure Park, Derby, DE23 8AG, Derby, Storbritannien
- 0333 034 6100
4,5
Fremragende
150 anmeldelser
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Besvarelse fra Tenpin - Derby
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Derby. We do hope to see you again very soon. Many Thanks - Kimberley
Staff were friendly and helpful and…
Staff were friendly and helpful and made my sons birthday special
8. april 2026
Besvarelse fra Tenpin - Derby
Hi Dee, thanks for leaving Tenpin Derby an awesome 5* rating and review! We're so happy to hear that our staff made your son's birthday memorable! We appreciate you taking the time to share your positive experience and we look forward to seeing you all again in the future! Best wishes - Rosie
The place was amazing the kids had so…
The place was amazing the kids had so much fun but the food was not nice at all especially with how much we spent
8. april 2026
Besvarelse fra Tenpin - Derby
Hi Talisha, thank you for leaving Tenpin Derby a lovely 5* rating and review! We're glad the kids had an amazing time! We appreciate your feedback and are sorry to hear that the food fell short of our usually high expectations. We will ensure that your feedback is shared with the correct teams for future improvements to be made. We look forward to welcoming you back again soon! Best wishes - Rosie
Fabulous staff
Fabulous staff, venue spotless, good value drinks but food is a 5/10 as always unless you just order chips
1. april 2026
Besvarelse fra Tenpin - Derby
Hi Emma, thank you for your 5* review of Tenpin Derby! We are so pleased you had a great time on your visit. We are sorry to hear you were disappointed with the food. Please be assured all of your feedback will be passed to the relevant team to allow future improvements. In the meantime, we hope to see you back again soon! Best wishes, Jade
The experience was good
The experience was good. Was a a last minute visit. Was not too busy during the start of the Easter school holidays.
Straight forward book in and off we went.
30. marts 2026
Besvarelse fra Tenpin - Derby
Hi, thank you for the 4* rating of Tenpin Derby. It's great to hear that you had a good experience and were able to get booked in right away. Hope to see you again for another fun time.
Take care,
Kirsty
The booking on and getting onto our…
The booking on and getting onto our alley were very straight forward. However the food and service wasn't the best, our order came out wrong, we received someone else's order that gave us no napkins and one sachet of sauce between us all. I tried telling one of the members of staff that they have given us someone else's order plus our own. All he said was someone going to get into trouble for this, meanwhile another customer noticed we had the wrong order. We had hers and they tried to take it to the kitchen and back out which was then cold. We were made to feel like we had done wrong whilst trying to eat our meal and the order customer constantly pointing at me and our children. No apologise no thanks, not very good customer service if honest.
1. april 2026
Besvarelse fra Tenpin - Derby
Hi Michelle, thank you for the review of Tenpin Derby! We are pleased to hear you enjoyed your bowling but we are very sorry to hear that the rest of your visit was not at the standard we would expect! Please be assured all feedback will be sent to the relevant team to ensure improvements are made and in the meantime we do hope you will still consider visiting us again soon! Best wishes - Mel
Besvarelse fra Tenpin - Derby
Hi Lisa, thank you for taking the time to review Tenpin Derby! We're sorry to hear that there had been issues with your food order. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Derby' and we can pass this on to be looked into. Best wishes - Adelaide
Great day out and nice place
Excellent booking process and service when attending. Staff were great when we required assistance and the area was well managed and maintained and good range of arcades and games to keep the kids entertained following the bowling. Good number of pool tables too.
31. marts 2026
Besvarelse fra Tenpin - Derby
Hello, what a brilliant 5* review of Tenpin Derby! We are really happy to see that you found our booking process easy and our team super friendly and helpful as well as getting to see lots of the fab activities we have on offer! We do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Besvarelse fra Tenpin - Derby
Hi Jo, what a brilliant 5*review of Tenpin Derby! We are so happy to see you had a wonderful time and found our fab team friendly as well enjoying lots of the fab activities we have on offer and we hope to see you you again soon! Best wishes - Mel
Very nice people at the till nice…
Very nice people at the till nice service fast polite very well managed when all the alleys were full they gave me a time when to come back it was only 10 min you can order from your bowling alley only thing I would criticize is the wifi nothing they can really do about that
1. april 2026
Besvarelse fra Tenpin - Derby
Hi Kye,
Thank you for your fantastic 5* review at Tenpin Derby! It's great to see you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Besvarelse fra Tenpin - Derby
Hi Adam, thank you for rating Tenpin Derby 5*! It's great to hear that our team were helpful and we're so pleased to hear you had a lovely time. We will pass your kind feedback on to our team, and we hope to see you back soon! Best wishes, Jade
Besvarelse fra Tenpin - Derby
Hi Chris, thank you for leaving Tenpin Derby a wonderful 5* rating. We are pleased you found our venue easy to get to and we hope to welcome you back again soon! Best wishes - Kaylee
Always love going bowling us and the…
Always love going bowling us and the kids have a great time
25. marts 2026
Besvarelse fra Tenpin - Derby
Hi Steven
We're happy to hear that you and your kids always have a great time bowling! Thank you for your positive feedback; we appreciate it. Best wishes - Clare
Great fun for me and my daughter
25. marts 2026
Besvarelse fra Tenpin - Derby
Hi there
We're glad you and your daughter had a great time. Thank you for sharing your positive experience with us; we appreciate it. Best wishes - Clare
Its half price on Tuesday
Its half price on Tuesday. Good value, clean and great fun. Would visit again.
25. marts 2026
Besvarelse fra Tenpin - Derby
Hi Andrew
We're happy to hear that you consider our offerings good value and great fun! We appreciate your feedback and are glad you enjoyed your visit. We look forward to seeing you again. Best wishes - Clare
The bowling was good fun, food do not bother
The bowling was good fun, the food however was awful esp for the price. A bit worrying the police were there at 12.30 on a Saturday dealing with some sort of complaint, wonder if that may have had an impact on the food. Even so it was not great.
25. marts 2026
Besvarelse fra Tenpin - Derby
Hi Chris
We appreciate you sharing your feedback. We're glad you enjoyed the bowling. We're sorry the food wasn't good and that you were concerned about the police presence. We will look into this. Best wishes - Clare
Great experience
I’d not been to Tenpin in a very long time so it was really nice to see how many improvements have been made. Everywhere was clean, staff were friendly, everything worked like clockwork and our experience was really enjoyable and easy. My only minor issue was it wasn’t very clear where the check in desk was when you enter.
7. marts 2026
Besvarelse fra Tenpin - Derby
Hi Lauren, thank you for leaving Tenpin Derby an excellent 5* rating. We are thrilled to have welcomed you back after a long time and that you enjoyed your visit! We appreciate the feedback regarding the lack of clarity of where the check-in desk is and we will pass this on to the team for future improvements. We look forward to welcoming you back again soon. Best wishes - Kaylee
HORRENDOUS: Discrimination, Physical Threats & Refusal of Refund
Our experience at Tenpin Derby on Feb 28th was nothing short of traumatic. We were subjected to blatant racial discrimination, being ignored for 15+ minutes while the "local crowd" was prioritized.
1. Physical Threats: Server Callum was extremely aggressive, actually asking us to "come outside" to settle the matter, openly indicating an intent to fight patrons. This is dangerous and entirely unprofessional.
2. Systematic Hostility: Bar staff Ayesha and Mikaela were outright rude, with Ayesha dismissively stating we’d be served "when we were served." Security (Fakhar) and the Manager (Zoe) failed to de-escalate. Instead, Zoe refused to refund our £36.60 and humiliated my group by forcing us to leave for no fault of our own. The ultimate confirmation of this toxic culture came from their own Security Guard, Fakhar. As a person of color himself, he admitted to us during the confrontation that this is simply how the staff behaves.
3. Discrimination & Gaslighting: They claimed we had only waited 2 minutes and refused to check CCTV. This is a clear pattern at this venue. We have been humiliated, racially discriminated against, and effectively robbed of our money. They didn't just take our money; they tried to strip us of our reputation in a public space. Tenpin Derby is a place where discrimination is an open secret acknowledged by its own staff.
This venue has a documented pattern of this behavior in other reviews (Google). My friend has initiated a bank chargeback and will be filing a formal report under the Equality Act 2010. Avoid this place if you expect basic professional standards.
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Tenpin - Derby
Hi Siddhartha, thank you for taking the time to leave Tenpin Derby a rating and review. We're sorry to hear that you didn't have a positive experience during your recent visit. Customer service is important to us at Tenpin, and we'd love to have an opportunity to look into this further for you. Please could you send us the details of your visit via email to customer.feedback@tenpin.co.uk with the subject 'Review - Derby' where we will ensure this is passed onto the relevant teams to review and discuss further with you. Thank you and we look forward to hearing from you soon! Best wishes - Rosie
Excellent welcomed by name
Excellent welcome by name as staff know me and they were very attentive and could do enough to help us.
19. februar 2026
Besvarelse fra Tenpin - Derby
Hello Kate, Thank you for taking your time to leave us a great 5* review! We are thrilled to hear that you all had a great time at our Tenpin in Derby. We will pass your lovely comments onto our team! We do hope to see you again very soon. Best Wishes - Kimberley
Party booking
We booked a party and to be honest it was a letdown. We had to ask when they wanted kids...and it was gone past party time. We then had to ask for the squash ready for when they came out. When the table became free we cleared it and wiped it with the spray....whilst a member of staff looked on! My son enjoyed it with his friends but i felt it lacked for a party the attention to detail or even a basic host. I appreciate it was half term but when you pay for a service i should have to be the one to keep asking for it
22. februar 2026
Besvarelse fra Tenpin - Derby
Hello Jenny,
Thank you for taking the time to rate Tenpin Derby 2 stars. We appreciate you sharing your feedback. We're sorry the party didn't meet expectations, especially regarding the timing and assistance provided. We'll address your concerns to improve our party service. We value your comments and are glad your son and friends enjoyed their visit. All the best ~ Laura
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