Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Are you looking for a business communications partner that listens – one that’s capable of not only solving your problems but also of taking action to make your business stronger? Need a partner that enhances your business communications and supports you at every step of your journey? Then you’ve come to the right place. Whether it’s mobile, fixed-line, internet and broadband, unified communications, or IT managed services, Tela weaves all of your communication strands into a stronger communications fabric that is capable of supporting your business.
4 Station Court, Old Station Road, B92 0HA, Solihull, Storbritannien
4,0
17 anmeldelser
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Worked with Tela for over 5 years now and never had any issues, always prompt and professional.
Edward Lewis and his team won't let you down.
5 out of 5 from us, excellent service.
I had a technical issue with my mobile account which had been a problem for a considerable time. (This was an issue with my mobile provider, rather than with Tela) I sought the advice of Syed Alam of Tela, who dealt with the problem very quickly and efficiently. I have been assisted by Syed previously and have always found him courteous, professional and generally a considerable asset to Tela
Besvarelse fra Tela Technology Limited
Thank you so much for taking the time to provide your review.
Syed will be delighted to hear that he's received such lovely feedback.
My mob ceased to make out going calls but all other operating systems continued to work.
Our Account manager, Syed Alam, spent a long time (1640 to 1830ish) investigating the possible issues finally asking me to transfer my wife's sim into my phone which then made outgoing calls.
We agreed to reconvene next morning after he had thought about it o'night.
This morning Syed established a video call on my wife's phone and he was able to watch me carrying out his instructions.
The issue was solved in minutes and just like to say how thoightful, helpful and patient Syed was throughout the matter. Having another mobile to hand enabling him to see my mob screen and to see the changes I made at his direction was a massive help.
Michael Derrick 03.07.26
Besvarelse fra Tela Technology Limited
Thank you for taking the time to provide a review. We're delighted to hear that you've had a great experience with Tela, and namely Syed as your account manager.
We'll share your comments with Syed and ensure he receives the recognition deserved!
Shambles of a company. Don't live up to their SLA agreement, took 5 days for a P1 issue to get investigated, and a second P1 incident took several days to resolve. Contract cancellations are a nightmare, we served notice as per our written contract, but this was denied as they state their online terms are the prevailing terms, despite our original contract stating no amendments to our contact can be done without written confirmation from both parties. They also auto renew mobile contracts without consent, despite the original contact reverting to 30 days renewal after initial term end. Several companies in our region are fighting similar battles trying to get out of their contracts, with a lot of them going legal. Avoid.
Besvarelse fra Tela Technology Limited
[edited response to edited review 12.06.26]
Thank you for your review.
We have amended our response in line with the last edit to this review.
Tela are committed and focussed to deliver and exceed our customers’ expectations. We therefore would ask that you please share any service issues experienced with our team via feedback@telatechnology.com so that this can be investigated.
Our focus on delivering exceptional customer care is 'unwavering' over the last 10 years+ to Thistle and we are meeting with you shortly to agree a 'consensual and mutually collaborative resolution' in place. We trust that our actions will demonstrate we are committed in always acting and behaving with integrity and humility with all our customers.
[original response, 08.06.26]
Thank you for your review. Tela remains committed to engaging constructively with all our customers and in this case Thistle Windows in an effort to resolve this matter directly and amicably. Both businesses have enjoyed a great partnership and relationship built on trust, and open communication. We maintain strong customer satisfaction levels, with a Customer Satisfaction Experience score of 86%, reflecting the service standards we consistently deliver across our customer base of 5,000 + customers. We have always engaged proactively and positively, and are obviously disappointed / saddened with our differing perception in 'facts' and 'recollections' with Thistle. Our focus on delivering exceptional customer care is 'unwavering' over the last 10 years+ to Thistle and we are meeting with you shortly to agree a 'consensual and mutually collaborative resolution' in place. We trust that our actions will demonstrate we are committed in always acting and behaving with integrity and humility with all our customers
We’ve been with Tela for over 4 years now, they provide great tech support and competitive prices. We feel that Ed especially goes out of his way to make sure we have everything we need.
Tela couldn’t be better to deal with, friendly service and you can always get to talk to someone. Ed and Laura have gone above and beyond to provide a brilliant service.
The people at Tela could not of been more helpful! Constant updates and even when the courier lost my order they had a replacement ordered before the end of the day for delivery the following working day. Amazing personal service like you don’t get anywhere else!
Tela have been providing services to my business for many years. Always great support and proactive in managing our account.
I was a bit wary when Tela first reached out to me. I thought it was another call about telecoms and how these guys would be better than the rest. Luckily for me and Tela I actually needed telecoms services and I thought why not as the initial price sounded fair.
2 years in, ive had no hidden costs or nasty suprises and these guys have actually delivered as promised. Yes there was a few hiccups at first but nothing that wasnt resolved with a quick call to their service desk.
Anytime I have had to call up Tela it has been a pleasant call and lead to a quick resolution.
These guys are deffo worth switching to.
This company are so professional and go way on beyond any company that I have ever dealt with.
We’ve had our business mobile & internet with Tela for over 5 years. I’ve recently renewed the contract and once again the service and agreement has been superb from start to finish.
I’d highly recommend to anyone.
Having been with Tela for nearly 3 years now, I can only say how helpful they have been. Our business has received consistent, helpful support from a number of their representatives and I can’t recommend them enough!
Helpful and personalised service that goes above and beyond a normal service provider!
Our experience with Tela has been overwhelmingly negative and stressful, and we strongly advise against engaging with them due to their lack of understanding and professionalism.
We signed a substantial three-year mobile contract, which included a 90-day notice period for termination. As the contract neared its end, we clearly communicated our intention to cancel approximately 50% of the numbers and port the remaining ones to another provider. However, due to missing the official notice deadline by just 10 days, Tela unilaterally enforced an automatic two-year renewal—re-signing all numbers, including those no longer needed—without any flexibility or consideration.
Even when we attempted to reach a reasonable compromise by keeping the required numbers active for the extended period while terminating the unwanted ones, Tela are not forthcoming to accommodate this request. Their rigid enforcement of policies, with no regard for fairness or customer satisfaction, has been deeply disappointing.
In addition to this, their communication is consistently poor. Email inquiries often go unanswered, requiring multiple follow-ups before receiving a response.
Further demonstrating their inefficiency, we had a secondary, smaller mobile contract that we explicitly requested to be terminated at the end of its term. Despite acknowledging this request, Tela continued to invoice us for several months after the termination notice was given. Currently waiting on a response to this.
Overall, our dealings with Tela have been frustrating and unprofessional. We strongly urge others to exercise caution before entering into any agreements with them.
Besvarelse fra Tela Technology Limited
Dear Manoj. I am unsure why you have published this anonymously. We take all feedback very seriously. Our terms and conditions are clear regarding the 90-day notice period, as referenced in your signed contract, are published online and repeatedly reminded via e-mail to business customers. As you have acknowledged yourself in your review, the deadline for providing notice was missed. We had also reminded your team / internal counsel about the required notice date, and as we discussed, and you accepted, internally the contract had not been managed by Access, hence the notice date was missed. Notice periods are standard with any business, and any contract. We therefore find the review completely unfair and inaccurate, as we have the right to enforce contractual terms and conditions, as you yourself as a business will do in your own contracts. Furthermore, we went the extra mile and offered under several no obligation alternative goodwill proposals, none of which you accepted despite our desire and keenness to engage. Communication has been open and transparent throughout and you fully agreed and accepted the position during our last communication.
Significantly overpriced for seemingly no benefit, they also have incredibly predatory contractual terms and have withheld a refund they owed us as we left the service. Despite having to pay out the rest of our contract in full anyway the attitude felt very bitter afterwards. - To clarify a point in the response by Tela, the accumulated money that was due to be refunded was from the previous contractual period and not accumulated during the agreement that was cancelled - we also had to submit our own invoice for a refund as opposed to being given it regularly as a credit note. I'm sure it's not a coincidence multiple bad reviews have appeared suddenly in the last few weeks.
Besvarelse fra Tela Technology Limited
Dear Joe. We are sorry that Grant UK Limited felt so strongly as to leave a poor review. However, as you are aware, we have merely as advised carried out the signed and agreed terms of your contract with Tela. We take all feedback very seriously. Our terms and conditions are clear regarding notice period, as referenced in your signed contract, are published online and repeatedly reminded via e-mails to business customers. Notice periods are standard with any business, and any contract. As you are aware, you requested early termination from your contract, and for PAC’s which were provided promptly. Naturally, this meant that any subsidy that was part of your original deal was null and void, and again, this was made clear to you. Should have chosen to engage and discuss this subsidy would have been considered as an enhancement within a new potential agreement At no point have you complained about value for money, and we have tried to engage with you on several occasions for contract reviews as part of our account management. These attempts have been unsuccessful and none of our calls or messages have been responded to.
We therefore do not agree with your review, as we have merely invoked our right to carry out the signed contractual terms, rather than any poor service or poor value. Without engaging we are not sure what else we could do. I am sure that Grant UK Limited would not view such reviews kindly when no poor service or value has occurred or responses from yourselves has not been forthcoming.
We have had a negative experience with Tela. We missed a contract end notification date, and instead of having to wait a further notification term (i.e. 90 days), we have to wait a further two years to end service. We have raised a complaint about this matter, but we have been advised to either pay out the contract to leave or to stay with the business for a further two years.
Further, although we have sent many emails complaining about service provision from the inception of our contract relating to phones not roaming effectively, phones simply having no service in the UK etc, none of this is recognised by Tela as we did not send in the feedback via their customer feedback portal. This to us is quite unfair and very dismissive of the huge level of inconvenience to us.
Besvarelse fra Tela Technology Limited
Dear Sarah. We are sorry that Gurr Johns Limited felt so strongly as to leave a poor review. We take all feedback very seriously and have been still in dialogue making your current feedback perplexing. Our terms and conditions are clear regarding the 90-day notice period, as referenced in your signed contract, are published online and repeatedly reminded via e-mails to business customers. Notice periods are standard with any business, and any contract. We therefore find the review completely unfair and inaccurate, as we have the right to enforce contractual terms and conditions, as you yourself as a business have done so in your contracts. Furthermore, we went the extra mile and offered under no obligation alternative goodwill network proposals which we were on your request going to discuss with you. Communication has been open and transparent throughout and you fully agreed and accepted the position. Your complaint was directed due to your desire to leave and essentially for us to waive any consequences of you doing so. Likewise threatening us is not conducive to agreeing to a consensual solution. As you have acknowledged yourself in your review, the deadline for providing notice was missed by you. We therefore find the review unfair and inaccurate. In addition, as mentioned we have worked hard with the network to secure you an alternative deal (at cost and profit to Tela!) that is financially beneficial to you and provides better value for money than your alternative quote direct with the network. You have so far refused to accept this offer. As you are also aware, no complaints have been received about the current service provision, and only regarding network coverage, which as you know, is beyond Tela’s control and can only be affected by the network themselves.
We therefore do not agree with your review. I am sure that Gurr Johns Limited would not view such reviews kindly when no recent poor service or value has occurred.
We've worked with Tela for years. They are not always the best at giving you the right information, but they clearly try very hard.
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