tecdale.com Anmeldelser 

Was sold a very sketchy refurbished computer that was advertised as a gaming pc. Hard drive failed within an hour of powering it on. After receiving a replacement I realized just how old this thing was and it genuinely can’t run anything other than a browser.

Imagine it's your first time buying a computer online, and instead of receiving the PC you ordered, you're sent a different one without ever being contacted or asked for your approval.

That replacement PC, made from inferior components, arrived with problems. I reported the issues to Tecdale in a timely manner, but at the time the cause could not be identified. As a result, my new defective PC sat unusable on my desk. I couldn't repair it because my financial situation and my health prevented me from dealing with it properly, even though Tecdale was aware of my health condition and pc issue.

The issue was reported early, but the cause could not be identified at the time. Tecdale about my health situation and issue, yet I feel that it was ignored.

Later, I was told that the computer was out of warranty, even though the issue had been reported before the warranty expired. Eventually, the defect caused the PC to fail completely. The faulty power supply or the motherboard's VRM damaged two major components, leaving the computer completely unusable.

Now I have a defective, unusable PC sitting on my desk. My life and finances have been shattered by my health, leaving me unable to repair it, while my son's PC, which came from the same order, runs perfectly on the desk right next to mine.

This frustrates me more every day. I feel lied to, taken advantage of, and manipulated by a company that benefited from being associated with the Best Buy brand. I had never heard of Tecdale and would never have purchased from them if they had not been associated with Best Buy.

Ask yourself whether I will ever buy from Best Buy or Tecdale again—for myself, for my business, or for anyone I know. Every opportunity I have to raise public awareness about my experience, I will. As my health continues to improve, I also intend to bring this matter to the media.

PS: I don't remember the warranty expiration date of that PC so date is erroneous on this current comment.. 

I purchased a gaming rig from TecDale through Best Buy Canada. For the first little bit it ran as expected, after a couple months I started experiencing issues (crashes, overheating). Originally I figured since Best Buy was selling them that they would arrange repairs or replacements but they have nothing to do with marketplace purchases which was frustrating.

After a month of testing and trying to figure out what was wrong with it, I reached out to TecDale in the hopes of finding some assistance with this issue.

Let me start of by saying this, TecDales tech support team went above and beyond my expectations. At the time I was trying to send the PC back to them so they could look into the issue my Mother had medical complications. Not only did they work with me through the entire process, they stand behind their products and services 100%

This is something I haven't seen from a company in a very long time, and I have made multiple purchases like this before and ended up having to cut my losses.

Not with TecDale, they received the PC and within 2 days had the issues fixed and returned it the same week. Kudos to Jimmy and Mark and the entire tech support team at TecDale. They exceeded my expectations and then some.

When I need to purchase another PC I know exactly where I'll be going with my business in the future.

10 / 10 in my books.

Thank you again.

The first system sent was defective, no sound output to headphones. It took 39 days of testing, sending reports etc before a replacement was sent. It was also defective, excessive noise from graphics card fan. Again testing and sending sound recordings another 2 weeks. Returned system and with a mild threat the said would refund me out of goodness of their heart. In short a horror show.

Absolutely horrible service, I bought 2 computers for my kids for Christmas one quit working in March and they will do nothing to help do not buy from this company

I have not purchased a product from here, but their shady actions while applying for a job speak for themselves. Applied for a job with these guys on Indeed, get a link like a week later inviting me to an interview. Filled out an application form through that link which is pretty standard for an interview process just to be told the day after "Don't click this link, your personal information is at stake". I messaged them with choice words of course, but gave them benefit of the doubt it might not be them. No response. Literal possible breach of information. These guys are as shifty as they come, I would not trust these goofballs.

Take it from a guy that doesn't leave reviews. Its not good.

Bought my son a gaming setup through bestbuy, Decided to go through a refurb option as i figured what better way to learn on something not as high end.

Arrived, packaged well, plugged in and blank.... PC had a warning flash and nothing else.

Called Tecdale, (toll free)
-number rarely connects and when it does it rings 3 or 4 times and auto disconnects
-emails, notta, zero, no response

BestBuy customer service : Walks away from any responsibility as they explained its a reseller and they cannot call Tecdale (believe it or not).

BestBuy unbelievable told me to contact Dell! lol

Currently it is at a local PC repair company here and I will see what the problem is.

I would very, very , very advise absolute caution as your spending your own real money on this product.

I bought a $1500 prebuilt PC from TecDale Group in November 2024, and I’m extremely disappointed to find out less than a year later that they sold me outdated, 6th-gen Intel hardware (i7-6700 and B250 motherboard) that can’t even upgrade to Windows 11, leaving the system essentially useless once Windows 10 support ends. When I reached out, TecDale admitted the issue but expected me to pay shipping both ways and be without a computer for weeks for an upgrade that should never have been necessary in the first place. I ended up buying and installing a new CPU, motherboard, and cooler myself just to get the system up to modern standards. Now they won’t even respond to my emails asking for a partial refund. Selling near-obsolete hardware at full price and then ignoring customers when problems arise is unacceptable, and I absolutely cannot recommend this company.

I purchased a refurb Dell Precision desktop. It started giving me problems and when I opened the case I discovered that they had removed all the Dell components and substituted cheap bottom-of the-barrel junk.

Very good build quality. No bloatware! Excellent service. Great packaging and quick delivery. Highly recommended.

Tecdale hmmm not sure what think.... MSI MPG EZ120 ARGB White- 3W Fan, Magnetic Design With Daisy-Chain Connection, 120 mm ARGB Fan & Versatile Fan Blade Design - White bought 2 by mistake so I contacted them to change to 1 and requestedrefund for difference, They then told me they only charged for 1, But have proof Afterpay sent them 340.38, got refund of 170.19 after 3 days of Back and forth with them and Afterpay opened a dispute, cause Poof 170.19 is in the wind and waiting on Afterpay to get Back to me as I'm not paying for what I dont have. BAd Business Practice here as I have the Proof they got the funds from Afterpay.

"I have been a customer of Tecdale.com for two years. I first bought an Apple laptop, and it still looks and works like new. Recently, I got a desktop computer from them, and it also looks brand new—even smells fresh! I'm very happy and highly recommend them."

I had an awful experience with Tecdale and strongly advise others to **stay far away** from this company.

I received **two faulty PCs** from them. After the second one failed, I requested a **refund** instead of risking a third defective unit. Despite their listing clearly stating a **30-day return policy**, I was told my order was not eligible for a refund. What makes this worse is that the entire "30-day" window was spent with the product in **transit**—being returned and replaced due to issues caused by **Tecdale**.

They only provided me with a return label **after I contacted my credit card company**. I was then emailed and told I would receive a refund **once the items were shipped** back to them. Now that the items have been shipped, they've changed their story and say the refund won't be processed until they receive them. The dishonesty is unreal.

**Their customer service team is evasive, untrustworthy, and lacks basic integrity.**
**Their products are faulty, and their return process is deliberately difficult.**

**Avoid Tecdale. Don’t waste your time or money.**

Ordered a refurbished Dell Optiplex computer and received in 5 days. Excellent service, great condition, looks like new, works like new. Very impressed with the entire process. Many thanks to Leo who answered a couple of questions

FAKE REVIEWS, FAKE PSU COMPONENTS.
Computer? DOA
“Tech Support”? Incompetent
Called immediately after attempting to boot the fresh unbox up, getting nothing.
No beep, no lights, no difference after reseating the RAM like they seemed to think would do something as a “troubleshoot” when the issue is a DOA PSU in a falsely advertised fraud box…

SCAM SCAM SCAM

They can start by answering the phone or replying to emails. I saw a product I liked, did my due diligence, had a couple pf questions so I filled in the email request. No answer. So I phoned. There was no answer. The phone cut off after 6 rings. How could I trust their after sales support if they didn't give a damn even before the sale. I bought the computer from Best Buy in the end, and they lost a sale.

I purchased a Gaming PC from Tecdale last week. The PC is excellent and it is more than I expected. I received it promptly on the same day it was mentioned. Overall it was a good experience and I would buy another Gaming PC soon from this supplier.

I bought a computer from Tecdale. item was received promptly and as advertised.

Recently I bought a gaming pc from tecdale and got delivered earlier than expected date. Extremely impressed with the quality and speed. Would highly recommend.

bought used pc off them through best buy over a year ago will never reccommend. pc overheated constantly doing normal things like editing a video or searching the internet on youtube..finally the pc stopped turning on so i emailed support after 6 months of owning the pc and they never replied..i called and they never answered the phone like 10 different times on different days during normal business hours.