Tecaz Anmeldelser 819

I've been dealing with Lisa from the Portrack branch for months whilst trying to choose shower enclosures and fittings. Nothing is too much trouble and she offered some very useful advice.

We went into the Sunderland store on Monday 18th September around 2pm to purchase a toilet and sink. The staff couldn’t have been more disinterested. While a member of staff did show us around he appeared somewhat indifferent. We got the impression that selling to us was a chore. While we were waiting to pay a group of 3 female staff were openly ridiculing a customer who was on the phone to one of them, making facial gestures etc. We found this very disrespectful and unprofessional. Providing good customer service is obviously not high on their list of priorities.

In response to tecaz feedback. The 3 female members of staff were not serving other customers but were stood around the desk while one of them was on the phone to the customer that they were being rude about. I don’t appreciate being made out to be a liar and have no reason to make this up. Their overly defensive response to reviews just about sums them up.

Saw Lisa, she sorted us out for a small, compact bathroom, she knew exactly what we were looking for - all ordered and straight forward- brilliant

Just had a new main bathroom and en-suite fitted over the last two weeks. Assistance with the design in the North Shields showroom from Elaine was impeccable. The fitting was carried out by Fine Fit bathrooms. We can’t thank Phil, Henry and the rest of the team enough. They worked so hard and we could’nt be happier with the end results. Their work is outstanding and they are a pleasure to have around. Never known tradesmen to keep everything so clean and tidy. Very happy customers.

Good and helpful bathroom designer, a credit to the company. Unfortunately wish I had reviewed the comments made from previous customers but I can only blame myself. No need to add my reference and no need for any response from the company as my business has been concluded.

Further following Tecaz response:

I did not want to expand on our interaction on this but your response makes reference to content in the emails which I was strongly advised were private. Also you have disclosed specific detail of my circumstances which isn’t too reassuring.
My rating would have been higher but the email thread between us was not the best customer friendly experience and is in-keeping with other negative reviews but as you stated you service many customers and receive a high percentage of positive reviews.

I would suggest one week delay on an integral part of the bathroom is not minimal but as you highlighted at least I was on holiday so was lucky to have access to bathroom facilities, that was not well received by the wife. I have also never made reference to being charged by the fitter for the replacement shower screen.
To expand on the rating

Initial contact and designer :- very good and knowledgeable. Spent time with us which was much appreciated and even delivered the delayed shower tray to my address. 5 + star rating.

Customer Services :- needless to say this interaction has brought my rating to
2. Good lengthy emails which were entertaining to read.

Overall, on reflection maybe could have awarded a three but my wife would have probably left me!

I hope I do not have to add any further details to this rating and the matter is concluded.

Customer service is appalling.
Rude and do not want to know.
I can attach my plethora of emails and photographs to prove my complaint, if needed.
Leng from portrack lane sold me the bathroom. I have 100% positive feedback for him.
Only after they take your money you are then hit with the terms and conditions which only work in Tecaz house favour.
I have a fault on the handle of my bathroom vanity unit but unfortunately no one will take responsibility for it.
I will definitely never return to them and neither will I recommend them.
So the handle on the vanity unit hits you in the face as soon as you enter the bathroom spoiling the bathroom.
I will be going to social media and trading standards with this issue.

This is the 2nd bathroom purchased. I was assured the problems experienced 1st time around some years back would not repeat. I spent £4000+ on the bathroom fittings and the same on installation. Take your money and run. After sales/Customer service is deplorable and down right rude. Inferior products failing within the year of purchase includes bath taps, shower tray and at the beginning faulted ceiling panels which they refused to take responsibility for stating I should have inspected each individually on receipt (nothing to do with their own quality control!!) so as not to hold up the fitters I had to inspect at store and purchase a 2nd time. I should have learned from my first painful experience when their fitters tiled AROUND the bathroom furnishings. DONT USE. I believe they now refer you to fitters but take no responsibility for their work. I used a professional Co. this time to fit, they did a great job. Unfortunately the quality of goods has severely let me down.

Stress free selections
We dealt with Lisa from the Portrack branch and she could not have been any more helpful when we told her we had a budget. This lovely lady was very knowledgeable about everything in the store and we got everything we needed at a totally acceptable price, one very happy customer.

Overall an excellent experience, from start to finish. Lisa was exceptional with extensive knowledge of all the products, helpful and friendly. Would not hesitate to recommend and use again. Greatly appreciated, thank you.

Bought everything needed for a complete bathroom refurbishment all good appart from the toilet seat it did not function correctly showed it to two members of staff at stockton store and they both agreed wrote and sent images to customer services and then told there is nothing wrong with the seat well i suppose i can go spend 50 quid elswere from a reputable supplier and the bathroom is finished but lesson learned tecaz are happy to take your hard earned cash but not at all prepared to help afterwards i can only advise people the sales team are great but customer services are brutal i would avoid at all costs,
I must add the images and video were on the initial email but they did not see it, once viewed i was accused of being heavy handed with it, it was after this i realised this was a lost cause. I did send the required video and images but customer service advisor ross vallely is the most negative person i have ever dealt with ever, you know you have no chance when he starts his e mails WITHOUT PREJUDICE lesson learned stay clear of tecaz much better online sites with customer services that care.

Appalling customer service throughout the North Shields branch after purchasing a large order. Manager refusing to co-operate or to allow such to be escalated higher. As customers we feel bribed by errors on their behalf. A like to previous reviews the manager is extremely rude and patronising, not how you would expect to treat an individual never mind a customer. Would not recommend to anyone.

Mike is an absolute god send always there to answer any of my questions which was sometimes alot even on his days of he would always reply and help me as much as he could couldn't fault the service in anyway and our bathroom is absolutely stunning everything we could of asked for two packs of our tiles were smashed in transit but again this was sorted very fast and a full refund was given straight away highly recommend

Apart from having to wait 2 weeks for a shower tray, everything else from the service & knowledgeable staff to actually buying our shower doors was perfect, even helping getting our purchases into our car. There was plenty of stock to look at, which made it a lot easier to
choose exactly what we wanted. We would recommend Tecaz.

Outstanding service and choice of products , will definitely be using tecaz again in the future !

Customer service from Shirley was absolutely outstanding. Her knowledge of products was brilliant and talked me through the whole process of designing my kitchen and bathroom. Would recommend tecaz to absolutely everyone!!

Lots of issues..
Purchased the bathroom suite and had it delivered.
The plumber arrived and unpacked it.
Shower tray was damaged, 1st visit to exchange it...
They supplied the wrong shower screen, 2nd visit to exchange that..
The sink cabinet didn't do together correctly so had to be adapted.
I finally had it all fitted..
Within 10 months the shower failed. A new part was sent by the manufacturer which I had to pay to have fitted!
Again 10 months later the same part has failed. I called tecaz and was told the assistant would look into it. I then had to call again to chase this up. This was referred to the manufacturer again. Who supplied another part ... Again at a cost to me.
I asked the sales assistant if I could have a replacement shower as this was the 2nd problem on the same part! Was told no.
This part was fitted and within a week it's failing yet again.
I have no option than to buy a new shower (certainly not for Tecaz).
Customer care is shocking and their attitude is disgusting...
Will never use them again

Tecaz have a great selection of bathroom products when I needed to buy 3 bathrooms Elaine was amazing! She has a huge knowledge of products and an eye for great bathroom design. She helped me choose fabulous bathroom items to create stylish and functional bathrooms and was able to advise at every stage
She also helped sort delivery out and made the whole process very easy.
The delivery process was good and the 2 delivery guys were also great.

Visited Tecaz today and received really good customer service. My husband and I wanted to buy a bathroom suite and were helped by Harry. He was really knowledgeable about the products and made some excellent suggestions which really helped with our purchase. He really helpful, in fact my husband and I both commented that it was a long time since we’d had such good customer service. Would definitely recommend Tecaz on today’s experience.

Excellent service and advice from Lisa who helped me with excellent advice, as I am a disabled customer who has specific equipment requirements to aid my washing/showering. Lisa spent time in helping me find the right equipment to meet my needs. Her knowledge and experience was excellent, thanks Lisa for all the time spent giving us good guidance.

Great service, and great product.