TC Harrison Group Anmeldelser 

The salesman Haris Sharmin guided us through all the options available and made our choice straight forward

Great experience. Maria was patient with me as it took a few attempts to get me the right deal, but pleased we got there in the end. Very happy with the deal I got and the new car

The salesman, Matt was welcoming and friendly and ensured the vehicle I was interested in met my needs. I was initially disappointed with his quote for my part-exchange vehicle, however after some negotiation we agreed a fair deal.
I do think the car could have been prepared better, the inside of rear screen and side windows had a layer of that film which builds up on car glass after a time. Also the driver's display was all smeary and the interior trim at the base of the b posts had not been touched. The rear section of headlining had what looked like mud splashes all over it, possibly the previous owner had transported garden waste.
There was a build up of tree leaves in both scuttle drains under the bonnet which I would not expect to see as I assume the bonnet would have been opened to check fluid levels even though the car was not due for a service. I would expect them to have been cleared as part of the vehicle preparation.
Other than those niggles I am happy with my purchase and buying experience.

​Overall, I am very happy with the car itself, but the experience was let down by small details that seem to be driven by dealership policy rather than individual customer service. When spending £25,000 on a vehicle, you expect the basic finishing touches to be sorted.

​The Positives:
​Individual service: Ben was excellent and seemed to genuinely care about helping me get everything sorted.

​Finance handling: The dealership handled the third-party finance very well, especially since the broker was being a bit of a nightmare.

​Areas for Improvement:

​Fuel level: The car was handed over with only 9% fuel in the tank. When queried, I was told this is company policy. I’ve never experienced this before; standard practice elsewhere has always been at least a quarter tank.

​Vehicle preparation: Areas that we previously identified as needing buffing were ignored. I was told this was because it was raining on handover day, despite the dealership having a week's notice with plenty of dry weather beforehand.

​Lack of attention to detail: There was still sticker residue left on the wing mirror, and the tyre pressures were wildly low upon collection.

​Listing accuracy: The vehicle tax was listed incorrectly on the dealer's website.

​Deposit refund: The refund was delayed for over a week. The business even acknowledged that their own system is slower than AutoTrader at returning money.

​In short, it is a lovely car and Ben was a great help, but the dealership as a whole needs to review its vehicle preparation standards and handover policies

Because I trust in ford motors. They are a reliable company and they are British.
I love the puma’s car. They are a great car to drive. I will always have a puma car.

Darren Morley was very knowledgable and helpful in the selecting and supplying of my new vehicle.

Good experience

The team looked after me so well and supported me to get me back on the road. Nothing was too much trouble. Very satisfied.

Every thing went smoothly. Steve King was very polite and helpful.
Overall a good experience

Everyone I dealt with was helpful and courteous

Extremely professional service

I was pleasantly surprised by the car, but I can’t say the same about the salesman. He treated us like we couldn't afford anything and looked down on us. However, when we went back for our second appointment, passed the verification, and got approved by the bank, his attitude completely flipped—he was like a totally different person.

Great service as always. Malcom commination is great, swift and Informative

A very easy and simple process purchasing another car from TC Harrison Peterborough. We are a known customer and this shows in how we are percived and assisted in aiding us to get to the outcome we desired. A shout out to both Haris and Justin for making as easy and quick as usual.

Ordered car through motability without any problems. Straight forward. Kept up to date with all aspects. Great customer service over many years.

This was a very good deal.
The only issue was the finance was very long winded and the email from Sanjeev was not good telling us to keep the Direct Debit for Santander after we had part exchanged our Focus. Not Good.
We are still awaiting the settlement for Santander.
We have now resolved and Move on.
Kind Regards,
Nick Thackray

Malcom was an amazing help! Everything was so smooth and seamless, he ran through all details and took extra time to make sure we were happy with the car! Would 100% recommend!

Excellent customer service, attention to detail and explanation surrounding a used car which i travelled 1.5 hours to get and bought. Thank you Steve

I already had a Puma ST Line, so to swap it for a newer one, I was happy to do so. David Groves thoroughly explained all it’s features to me too.

Helpful sales rep and impressed with quality second hand car