Disorganised viewing and poor customer…
Disorganised viewing and poor customer experience
We visited a property through Tanners Properties Nottingham, and unfortunately the experience was disappointing from start to finish.
The agent arrived late, and multiple groups were allowed to view the property at the same time. It felt more like an auction than a proper viewing, with no structure or consideration for individual applicants.
The agent made little effort to engage—there was no proper introduction, no guidance during the viewing, and he simply stood aside while people walked around. At the end, he briefly mentioned the application process, which involves completing forms that go very deep into personal details. I understand background checks are necessary, but the level of information requested felt excessive and intrusive.
It’s also surprising that a company operating this way doesn’t manage proper appointment slots or a more professional system. Background checks could easily be handled through established services like Experian or ClearScore, rather than putting all the burden on applicants. It gave the impression they are trying to cut costs at the expense of customer experience.
Although the property itself was good, the service was poor enough that we decided not to proceed.
Based on this experience, I would not recommend them.