I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst mainta... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I ha... Se mere
Virksomheden har svaret
Really happy with my experience at BMW Warwick. Sean was so friendly, helpful and professional from start to finish, and made the whole process really straightforward
At my nearest BMW dealership in Warwick the staff are generally very helpful once you are talking to the right person. The problem part is getting hold of them for service-related queries. If y... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktoplysninger
Fusiliers Way, CV34 8DD, Warwick, England, Storbritannien
- 01926333888
4,3
Fremragende
270 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I called up to enquire about a car
I called up to enquire about a car. From the minute I spoke to Sean McDonnell and Frankie to the completion of sale the communication and engagement was excellent! I would really recommend this dealership
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Sean McDonnell and Frankie provided excellent communication and engagement throughout your purchase. It is wonderful to know that you would recommend Sytner Warwick BMW. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We hope you enjoy your new car and look forward to welcoming you again in the future. Best regards, Sytner Warwick BMW Team
Excellent seamless service from start…
Excellent seamless service from start to finish. Max and Jordan were great and delivered everything they promised. No complaints whatsoever. Full marks.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear Scott, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Max and Jordan provided you with excellent, seamless service from start to finish. It’s wonderful to know that everything was delivered as promised and that you have no complaints. Your full marks mean a great deal to us. We truly appreciate your support and look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
I felt from the beginning
I felt from the beginning, the service I received was exceptional. This is my first electric car and all the information I was given was extremely helpful and made me feel confident in my choice of vehicle. Having dealt with BMW for many years, the whole experience at Sytner Warwick BMW was faultless.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear Paul, Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that you found the service exceptional and that the information provided helped you feel confident with your first electric car. It is wonderful to know that your long-standing relationship with BMW was reflected in a faultless experience at Sytner Warwick BMW. We truly appreciate your continued trust and support. Best wishes, The Sytner Warwick BMW Team
Great service and attention to detail…
Great service and attention to detail as usual.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear Jon, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our service and attention to detail continue to meet your expectations. It is always our aim to provide the highest standard of care to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Warwick BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Professional attitude and friendly…
Professional attitude and friendly approach every time I service my car. Could only recommend.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear Tomas, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that our professional attitude and friendly approach have consistently met your expectations during your car servicing. Your recommendation means a great deal to us, and we truly appreciate your continued support. It is always a pleasure to assist you, and we look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Amazing staff......
Booking in is always easy I use this dealership frequently and cannot fault the service or the staff and the coffee is good too which always helps.
The reception team are fantastic.
I must also mention Hollis who is a breath of fresh air, always smiling and ready to help, nothing is too much trouble. you have a good one there... a rare thing in this day and age.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear James, Thank you very much for your kind words and continued loyalty to Sytner Warwick BMW. We’re delighted to hear that booking in is always easy and that our reception team, especially Hollis, have made such a positive impression. It’s wonderful to know that the service and atmosphere, including the coffee, contribute to your experience. Your feedback truly means a lot to us, and we’re grateful for your thoughtful and encouraging comments. We look forward to welcoming you back soon. Best regards, Sytner Warwick BMW Team
Hollis was superb
Hollis! As always was superb and managed my expectations and kept me up to date with the service.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear David, Thank you very much for your kind words. We are delighted to hear that Hollis provided superb service and kept you well informed throughout. Managing expectations and maintaining clear communication are very important to us, and it’s wonderful to know this was reflected in your experience. Your feedback is greatly appreciated, and we look forward to continuing to provide you with the high standard of service you expect from Sytner Warwick BMW. Best wishes, The Sytner Warwick BMW Team
Ronan in service was excellent
Ronan in service was excellent. He was truly five star.
I had a call prior to my arrival from someone in sales.
He was meant to speak to me about my pending x7 purchase. However I waited and he didn’t come out. This was unfortunate.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear P2AV, thank you for your kind words about Ronan in our service team; we are delighted to hear he provided a five-star experience. We do apologise for the inconvenience caused by the sales colleague not meeting you as expected regarding your pending X7 purchase. We appreciate your feedback and understand how this may have been disappointing. Your comments are valuable to us, and we hope to provide a seamless experience in all areas during your future visits.
Another satisfied visit
Good facilities allowing me to work comfortably whilst I wait, good communication ahead of the booking and staff are always friendly and informative.
They’re not cheap, what do you expect from a main dealer, but doesn’t ever feel bad value.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that our facilities provided a comfortable environment for you to work in and that our team communicated clearly and remained friendly throughout. We appreciate your understanding regarding pricing and are pleased that you feel the service represents good value. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Very pleased with the service provided…
Very pleased with the service provided by Warwick Sytner. An easy efficient transaction purchasing my new X5. Good communication at all stages from order to taking delivery. Big thanks to Sean McDonnell in new car sales.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience purchasing the new X5 was smooth and efficient. It’s wonderful to know that Sean McDonnell provided excellent communication throughout the process, ensuring everything went seamlessly from order to delivery. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
Recent Service experience was frustrating
I have been servicing my 2017 BMW X1 at this dealership since 2023, but unfortunately the level of service has declined significantly.
It feels like customers are treated differently depending on how much work is being carried out on their vehicle. From the start, the experience was frustrating. It was almost impossible to reach the parts department despite multiple phone calls, and I eventually had to visit the dealership in person just to get a quote and book the work.
The service advisor seemed unfamiliar with my booking and had to repeatedly check with colleagues because there appeared to be very little internal communication. All I needed was a replacement wheel lock nut, new locking wheel bolts, and a wheel alignment.
I dropped my car off at 11:00 am and was told I would receive an update later that day with the progress and collection time. No one ever called. I had to chase them myself, only to be told they were struggling to remove the locking wheel nut and would need a specialist, meaning the work might not be completed until the following day.
The delay itself wasn’t my biggest concern. I explained that this is my primary vehicle and that I needed it back that day. Rather than discussing options, such as providing a courtesy car if available or asking me to take the car away and return when the specialist was available, there was very little effort to find a practical solution. I eventually had to arrange a hire car myself.
The next day I was told the vehicle was ready at 11:00 am. Before paying, I asked several times whether both the locking wheel bolts and wheel lock nut replacement had been completed, and I was assured they had. After payment, I discovered that part of the work had not actually been done.
When I questioned this, I was told the advisor needed to speak to the parts team and would come back to me. Even after chasing twice, no one returned with an update.
What disappointed me most was not the technical issue but the lack of communication, poor organisation, and the feeling that customer service was no longer a priority. This dealership used to provide a much better experience, which makes this decline even more disappointing. I hope management takes customer feedback seriously and improves communication and service standards.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
We are truly sorry to hear about your disappointing experience and the lack of communication you encountered. This is not the standard of service we aim to provide at Sytner Warwick BMW. We would like to invite you to contact our Aftersales Manager Jody Boyle, at jodyboyle@sytner.co.uk, so he can personally address your concerns and discuss your experience in more detail. Your feedback is important to us, and we appreciate you bringing this to our attention.
Excellent service as always ,especially…
Excellent service as always ,especially George a true credit to the company ,who went out of his way to exceed my expectations. I will be back later on in the year for my full service without a doubt.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear Ian, thank you ever so much for your kind words and continued support. We are delighted to hear that George provided you with exceptional service and went above and beyond to exceed your expectations. It’s always a pleasure to know our customers feel valued and well cared for. We very much look forward to welcoming you back later in the year for your full service. Your loyalty is greatly appreciated by the entire team at Sytner Warwick BMW.
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear AB, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced good customer service during your visit to Sytner Warwick BMW. Providing excellent service is something we take great pride in, and it is always rewarding to know our efforts are appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Kind regards, The Sytner Warwick BMW Team
Keep up the good work
I have been using Sytner Warwick (and Rybrook before that) for years.
Service can be variable (depending on business and whether parts needed), but this time was excellent by Nick Harrington and Andrew Craddock.
Quick and professional
10/10 for both
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear Dan, Thank you very much for your kind words and continued loyalty to Sytner Warwick and previously Rybrook. We are delighted to hear that Nick Harrington and Andrew Craddock provided you with quick and professional service on this occasion. Your 10/10 rating means a great deal to us. We truly appreciate your honest feedback regarding the variability of service and are pleased this visit met your expectations. We look forward to welcoming you back in the future. Best regards, Sytner Warwick BMW Team
The circus is still in town!
Ongoing saga from my 24th Mar review below...
Finally, after shaming BMW into submitting to my claims of let’s say ‘irregular’ sales team opportunism, I eventually get an agreement on warranty work, new battery and tyres, MOT voucher etc.
The work is estimated to take 5 days. To help BMW mitigate some of their losses, and more importantly, to save me having two courtesy cars from 2 different companies, I arranged for them to do c.£2000 of insurance bodywork at the same time as the agreed work schedule.
Nine days later, I have to chase BMW to find out when my car will be returned. The next afternoon, my car arrives back home apparently ‘complete’. A one-minute check-over and I find that two items on the agreed repair/warranty list have not even been addressed. So, again I have the hassle and disruption of yet another saga with BMW Sytner Warwick.
I have asked the MD twice now ‘What sort of operation are you managing?’ I haven’t had a response yet.
Maybe, simple communication between management, workshop, body-shop and service areas is asking too much of a global car giant who purport to excel in all they do and put their customers first.
Maybe, I’ll get my car work schedule completed soon.
Maybe, I'll get compensation for the deceit, hassle and time I have spent over the last 3 months sorting out this charade.
Maybe, you already know the answer to that!
Watch this space......
Finally after 159 days, 4 returns to the workshop, the work schedule has been completed.
Absolute shambles of an organisation!
Nearly 3 months after my Trustpilot post I've got a response and they call that timely service. What a joke!
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear Mr Hoefkens, We sincerely apologise for the frustration and inconvenience you have experienced during your recent visits. It is disappointing that our service did not meet your expectations, and we genuinely regret the delays and communication issues you have described. Your feedback is taken very seriously, and we appreciate you bringing these matters to our attention. We understand how important clear communication and timely service are to our customers and will reflect on your comments moving forward. Kind regards, Sytner Warwick BMW
Recent EV service
Nial in the service team was v helpful and kept me up to date on things. The link is also helpful to track progress.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear Paul, Thank you very much for your kind words. We’re delighted to hear that Nial provided helpful and clear communication throughout your service experience. It’s great to know that the progress tracking link was useful to you as well. We always aim to keep our customers informed and comfortable during their visits. Your positive feedback is greatly appreciated and motivates the whole team to continue delivering excellent service. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
It was a smooth visit for my Major…
It was a smooth visit for my Major Service this week.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear Santosh, Thank you very much for your kind words. We are delighted to hear that your major service visit was smooth and met your expectations. It is always our aim to provide a seamless and efficient experience for all our customers. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Jordan and Sean amazing service
Jordan and Sean were so very helpful and made picking up my new car so special, very friendly and professional. Great customer service.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear Daisy, Thank you ever so much for your kind words. We are delighted to hear that Jordan and Sean made your experience of collecting your new car both special and enjoyable. It’s wonderful to know that their friendly and professional approach left such a positive impression. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. Wishing you many happy miles in your new BMW! Best wishes, The Sytner Warwick BMW Team
Just Feel Scammed
Response to reply;
You must know you still have this car. It's been broken since October 2025 and your final offer has been to buy it back off me at trade price. Asking me to lose about £35,000 because you can't fix it (in 10 months) is so poor.
If Jody wants to help then please do ask him to reach out. You know exactly who I am.
It’s almost funny how bad they have been. I bought a BMW XM in 2025 and it has now been broken for almost 9 months. On 8 separate occasions the car has been in at this dealership or Sytner Tamworth and the car gets given back to me and it breaks down or faults again immediately. Major repairs have been done including a new gearbox but they just don’t seem to know what is wrong with it, it is still broken now and I feel they don’t really care the inconvenience it has caused me. To have a £100,000 car go wrong over and over again month after month is simply not good enough.
You would think at this point Sytner Warwick would acknowledge this isn’t acceptable and change the car but I have been offered what I can only describe as an insulting offer of some dealer credit. Apparently 8 breakdowns or faults in less than a year doesn’t justify replacing it. They are happy for it to continue breaking down and me relying on BMW Assist.
If you buy anything from them then pray you don’t have a problem as they don’t take responsibility for it and trap you into a car that doesn’t work.
BMW simply isn’t a premium brand. From my experience then buy a Porsche, Range Rover etc. which actually look after you if things go wrong.
I’m currently looking at my legal options as I just feel scammed.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
We are truly sorry to hear about your experience and the ongoing issues with your BMW XM. This is certainly not the standard of service we aim to provide. We understand your frustration and the inconvenience caused. We would like to invite you to contact our Aftersales Manager, Jody Boyle,at jodyboyle@sytner.co.uk,to discuss your concerns further and see how we might assist in addressing the matter. Your feedback is important to us.
Very good service
The work on the car took a bit longer than anticipated, but staff dealing with me (George) was excellent at keeping me uptodate, ensuring everything was done thoroughly
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Warwick BMW
Dear Luxmi, Thank you for your kind words and for taking the time to share your experience. We appreciate your understanding regarding the longer-than-expected duration of the work on your car. It’s wonderful to hear that George provided excellent communication and ensured everything was completed thoroughly. Your feedback is invaluable to us, and we’re pleased that you felt well supported throughout. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
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