Sytner Group - Sytner Land Rover Coventry Anmeldelser 

Purchased an Approved Used F-Type from Sytner LR Coventry, it was a distance purchase as I am in Scotland. From the first contact, my buying experience was excellent. The professional, knowledgeable and friendy service provided by Poppy, Ben and Jake was outstanding. Clear communications throughout the experience, in a timely manner.

After a long drive back to Scotland from Coventry, I'm loving the car and cannot recommend Sytner LR Coventry highly enough.

Thank you once again for your outstanding customer service!

fault on defender 90 service department had vehicle for diagnostic and supplied replacement vehicle. John in service department very good.

I was very impressed & also satisfied with the Customer Service, I received from Sytner Land Rover Coventry.

My Range Rover Sport was serviced & although it did take 1 day more than was expected to get my car back, everything was explained to me by my Service team advisor Joe, as to why the delay as the job was a bigger job than expected & they did not want to rush the job through.
Joe kept me up to date with developments & I was quite happy once I picked up my car.
I would definately recommend this company to any one else.

Best Regards.
Dwayne.

Prompt attention as a drive in with no appointment.

Very friendly and professional service.
Thanks Ellie

From start to finish been informed of all stages of purchase and a lovely handover realy pleased

Excellent Customer Service and expertise in diagnosing the vehicle problem and repair. Comfortable Customer Facilities with transportation if required.

Service and politeness of staff excellent.
Charged £196 to diagnose a ‘perished’ tube connecting to the screen wash tank. Told them this was what it was on arrival. Not covered under warranty!
Then couldn’t fix it as didn’t have part. Blamed JLR and still waiting.
Nice coffee though.

The car service itself was fine and my experience overall was ok. However, there is one internal procedure that doesn't work for me and I think you should consider changing. Having the same advisor look after you during your drop off and pick up only works is person is available. When I came to pick up, my advisor kept me waiting for 20 mins (as she was on a call). I had already told her I was short on time when I dropped the car off in the morning and I told the receptionist I was in a hurry too after waiting some minutes. What made it worse was I looking in the service office and there were some colleagues who were free who could have served me. I had to wait for my service agent to finish before she came and served me.
I thought this was poor and could easily have been avoided.
If you are selling a premium offering and this is reflected in the price, the service needs to match.

From start to finish, communication was excellent. Thank you Anthony, Tom and Roman for making the experience so easy and enjoyable. Would highly recommend a visit to Sytner Coventry.

My car was in for a service, Sam was super friendly throughout. The service itself was completed promptly
Overall a very efficient and pleasant experience.

Faith Penn at the Coventry LR was great from start to finish, her communication was excellent she kept me informed at every opportunity and the delivery and hand over of my car was great, Also Callum who delivered the car was great and went trough everything, was on time, so overall great experience

After purchasing my used car from Nottingham Sytner Select and driving it for two days, the engine management light was displayed. After a telephone call to Notts, they then got in touch with Sytner, Coventry (A45). I was contacted by Haydn Ryan straight away and arranged to have the car looked at. The issue was diagnosed and Haydn arranged to have my car in for repairs the following week.

On visiting Sytner, Coventry, I could sense straight away the professionalism and felt the issue with my car was dealt with smoothly, efficiently and they were committed to solving the problem at NO extra cost to me. I was treated as if I were their customer initially, from the get go and an anxious and worrying situation for myself was dealt with seamlessly and speedily. I was also updated by Haydn throughout the whole experience and the same for communications, this was solely between Haydn and Sytner Nottingham. I was very happy about this as Sytner Nottingham had zero after care services.

Also a shout out to the hospitality ladies Jen and Sharyn who plied me with much needed coffees and pastries. The lovely driver (I believe his name was Trevor, apologies if I have his name wrong).

I've received appalling service from Sytner Select Northampton having recently bought a Range Rover Evoque in April. The service light came on four days into buying the car. A bit of investigation showed no online service history recorded for the car prior to my purchase. Turns out it missed the service it was due in December. I've requested the job card to prove the service was completed, as claimed by the DP Pritam Patel and Mark Harkins, Head of Sales. This has never materialised. They did however offer to just turn off the warning light on the dash!!
In addition the lumbar mechanism was protruding from the driver's seat and sticking into my back. I live more locally to Sytner Coventry so I took it there for investigation. Hannah Sulley at Sytner Coventry has been exemplary in trying to help me resolve both issues. However she has been banging her head against a brick wall with Northampton who have refused to honour the December service (as they allegedly don't have to comply to the manufacturer's service schedule) and have refused to complete/pay for the seat repair despite the car going back to Coventry again this week, as the issue is still unresolved. I'm disgusted with the attitude of the senior managers at Northampton who have told me they have complied with their Customer Charter as the car is 'fit for purpose'.
I have completed a Sytner online complaint form and other than an automated response, I've heard nothing. I've emailed John Cragg CEO directly and heard nothing. It would appear Sytner are very happy to take your money but drop you completely when problems arise. Do not use them.

As usual a very pleasant and professional service, thanks to Claire in the service department.

The salesman was very helpful and did no mind showing several different vehicles before we made our choice.
The transfer of the vehicle was very well done with no problems.
Looking forward to the driving experience.
As usual the staff in all departments were courteous and helpful, service, customer service and sales.

Customer service was excellent, very flexible and delivered a great service. Fitted my issues in as a breakdown and had us back up and running as soon as they could. Best service experience from a dealrship I've experienced

Bang on time welcome by Joe.
Sat and waited for MOT and really well looked after by Lois and Harrry.
Many thanks again

All outstanding issues on vehicle explained after inspection. Very kind and attentive staff