Sam Jepson was incredible throughout the whole transaction / experience. Following on from my shocking previous experience with Porsche, Sam made the purchasing of my new car seamless. He made me and... Se mere
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Se, hvad kunderne siger
My experiences of Porsche Solihull has always been poor. I would have thought by now customer care would have improved, but again it fell short. Porsche didn’t ring me to book in my car for a tr... Se mere
Virksomheden har svaret
A fast and speedy response to my initial enquiry. Helpful and knowledgeable staff made the buying experience a real pleasure. Nothing appeared to be too much trouble. Will return again in the future.
Virksomheden har svaret
Firstly Maisie Griffiths super helpful and a credit to the business! Only downside for me was a quote for a water pump replacement which wasn’t required .. fifteen hours at almost £4500 .. the wate... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktoplysninger
40 Highlands Rd, B90 4GT, Solihull, Storbritannien
- 01564 898024
4,3
Fremragende
75 anmeldelser
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Sam Jepson was incredible throughout…
Sam Jepson was incredible throughout the whole transaction / experience. Following on from my shocking previous experience with Porsche, Sam made the purchasing of my new car seamless. He made me and my family very welcome from start to finish. Super timely responses throughout and worked tirelessly to speed up the transaction at my request. I will now only deal with Sam going forward.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Thank you, Justin, for your kind words and for sharing your experience. We are delighted to hear that Sam provided such exceptional service and made the purchase of your new Porsche a seamless and enjoyable process. It’s wonderful to know that you and your family felt so welcome throughout. Your satisfaction means a great deal to us, and we’re thrilled that Sam was able to restore your faith in the Porsche Centre Solihull experience. We look forward to supporting you in the future.
My experiences of Porsche Solihull has…
My experiences of Porsche Solihull has always been poor.
I would have thought by now customer care would have improved, but again it fell short.
Porsche didn’t ring me to book in my car for a tracker code installation as promised, I had to come in myself to get it sorted and even then they moaned that they couldn’t guarantee it would be done!!, really a 5-10 min job that cost me £141 and you still made out you were doing me a favour!!!!
Please don’t get upset about my review because if you don’t like then don’t ask for them or even better still improve your customer care and service.
Take this as constructive criticism and don’t cry into your cup of latte that the criticism was unfair.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
"Dear Mr Khan, Thank you for taking the time to share your feedback, and I'm sorry to hear your experience did not meet the standard you rightly expect. To provide some context, we had no prior notification of your visit, and the work itself requires more time than you expected, with our pricing reflecting that accordingly. As the tracker installation should have been completed by your supplying dealer prior to delivery, I would strongly encourage you to contact them directly to discuss a refund of the £141 charge. I appreciate the candid feedback and will use it to review how we handle similar situations going forward. Kind Regards Karl Cinnamond Managing Director."
Great service as always very good.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Good Morning Dania, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
Professional slick and friendly
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Good Morning Deirdre, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
First class service start to finish
First class service start to finish
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Good Afternoon Daniel, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
A fast and speedy response to my…
A fast and speedy response to my initial enquiry. Helpful and knowledgeable staff made the buying experience a real pleasure. Nothing appeared to be too much trouble. Will return again in the future.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Dear Jonathan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team provided a fast and efficient response, and that you found the staff both helpful and knowledgeable. It’s wonderful to know that your buying experience was a real pleasure and that nothing was too much trouble. We very much look forward to welcoming you back to Porsche Centre Solihull in the future. Best regards, The Porsche Centre Solihull Team
All the staff were so polite and very…
All the staff were so polite and very professional throughout the process. Excellent customer service!
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Dear Harish, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our team polite and professional throughout your visit. Providing excellent customer service is something we take great pride in, and it is wonderful to know that this was reflected during your time with us. Your feedback is truly appreciated, and we look forward to welcoming you back to Porsche Centre Solihull in the future. Kind regards, The Porsche Centre Solihull Team
Friendly welcome and environment to…
Friendly welcome and environment to wait and generally prompt in dealing with you in person.
Could have done more to communicate better with me during the day - didn’t call as stated and i ended up chasing them.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Hi Rob, thanks for taking the time to share your feedback it's great to hear you found the environment welcoming and our team prompt when dealing with you in person. However, I sincerely apologise that we fell short on communication during the day; you should never have been left to chase us, and I will ensure this is addressed with the team. Kind Regards Karl Cinnamond Managing Director
My New Taycan GTS was collected on…
My New Taycan GTS was collected on Monday and Alisha and Martin greeted myself and the handover was done efficiently and professionally.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Dear Barry, Thank you for sharing your experience with us. We are delighted to hear that Alisha and Martin provided you with a professional and efficient handover of your new Taycan GTS. It’s wonderful to know that your collection went smoothly and that you felt well looked after. We hope you enjoy every moment behind the wheel of your new Porsche and look forward to welcoming you back to Porsche Centre Solihull in the future. Best wishes, The Porsche Centre Solihull Team
I recently purchased a 911 (992.1) GTS…
I recently purchased a 911 (992.1) GTS from Porsche Solihull and wanted to highlight the exceptional service I received.
Sam was outstanding from start to finish incredibly knowledgeable, personable and genuinely committed to helping. His proactive approach made all the difference; given the exceptionally high demand for this model, he ensured I was able to secure the vehicle by contacting me directly so I could reserve it in time. That level of attentiveness really stood out.
On the day of the sale, both Sam Jepson and Nick Sheldon were excellent. They took the time to clearly explain the financing options and worked diligently to achieve a fantastic price for my MINI. It was evident they went above and beyond, leveraging their extensive network within the group to secure the best possible deal.
The car itself was immaculately presented, and Sam took great care in walking me through its features, sharing practical tips tailored to how I’ll be using the car. His attention to detail and customer focus were first-class.
I wouldn’t hesitate to recommend Porsche Solihull and especially Sam for the outstanding, professional and thoroughly enjoyable experience.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Dear George, Thank you for your kind words and for sharing your experience with us. We are delighted to hear that Sam, Nick, and the team provided exceptional service throughout your purchase of the 911 GTS. It’s wonderful to know that their attentiveness, knowledge, and dedication made your experience enjoyable and seamless. We truly appreciate your recommendation and are thrilled that you are pleased with your new car. Wishing you many happy miles in your immaculate 911. Best regards, Porsche Centre Solihull
Exemplary, as always.
As always, a flawless experience with Porsche Centre Solihull. Everything carried out to exceed expectations with staff who always go the extra mile, and do it in a friendly, courteous and professional way. I can't recommend this business highly enough.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Hi Martin, Thank you so much for taking the time to share such wonderful feedback, it truly means a great deal to the entire team here at Porsche Centre Solihull. It is always a pleasure to hear that our colleagues are delivering the exceptional experience we strive for every day. I will ensure your kind words are passed on to the team. Kind Regards Karl Cinnamond Managing Director.
Ignoring My Concerns
Had a problem with my winter wheel swop over for my summer wheels.
I identified fresh damage to the wheels but they pointed to old marks and said it wasn’t their problem. I responded with photographs taken on the day the wheels were taken off. These showed old marks but not new ones and i asked them to look into it as i thought the fresh marks had been done while in their care. As of today i haven’t had a despise which has been over two weeks.
In my view ignoring this request is very poor customer relations protocol.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Dear Mr Dowling, We apologise for the experience you have described and understand your concerns regarding the wheel damage. At Porsche Centre Solihull, we strive to maintain high standards of customer service and regret that you feel your issue has not been addressed satisfactorily. We would like to invite you to contact our Head of Business, Karl Cinnamond, at karl.cinnamond@porschesolihull.co.uk to discuss your concerns further. Kind regards, Porsche Centre Solihull
Did exactly what was needed
Did exactly what was needed, prompt with great comms and did a fantastic job of the complimentary car clean.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Dear Phil, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that everything was completed promptly and that our communication met your expectations. It’s wonderful to know you appreciated the complimentary car clean as well. Your feedback is greatly valued and motivates our team to continue delivering excellent service. We look forward to welcoming you back to Porsche Centre Solihull in the future. Best regards, The Porsche Centre Solihull Team
The staff were very helpful and…
The staff were very helpful and courteous. I came in for my cars 1st MOT and in addition they resolved a rattle in the passenger door. I also renewed my warranty and break down services.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
"Good Afternoon Michael, Thank you for your feedback about Porsche Centre Solihull. if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
Great service all around.
Great service from Anna and Pindi. Can only recommend.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
"Good Afternoon Vladimir, I’m delighted to read your kind words about Anna & Pindi. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
Faultless customer service from test drive to delivery in 5 days !
Faultless customer service from test drive to delivery in 5 days !
Special mention for Sam Jepson our Sales Executive who was very knowledgeable and nothing was too much trouble.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Good Morning Andrew, I’m delighted to read your kind words about Sam Jepson. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director.
Hannah listened to my needs
Hannah listened to my needs, was able to identify a suitable car at the right price
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Good Morning, I’m delighted to read your kind words about Hannah. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director.
Besvarelse fra Sytner Group - Porsche Centre Solihull
Good Morning Victoria, I’m delighted to read your kind words about your experience at Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director.
Firstly Maisie Griffiths super helpful…
Firstly Maisie Griffiths super helpful and a credit to the business!
Only downside for me was a quote for a water pump replacement which wasn’t required .. fifteen hours at almost £4500 .. the water pump was replaced a few years back under warranty. The staining on components was from the previous leaks .. from original water pump. It takes six hours to replace a water pump on this car and the part costs £300 ..
£4500.00 is way over the top . Maybe it’s time for porsche to offer a fixed price repair ??? I respect the brand the only aspect which will drive me away from it is the dealership maintenance costs it’s the “ PORSCHE TAX “! hopefully something to take on board .
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Dear Paul, thank you for your kind words about Maisie Griffiths; we’re delighted she provided excellent service. We appreciate your honest feedback regarding the water pump quote and understand your concerns about maintenance costs. Your comments about fixed price repairs are noted and valued. We hope to continue providing you with the quality and care you expect from the brand.
Very well looked after by Service Team…
Very well looked after by Service Team at Porsche Solihull. An unusual problem with the battery on my Macan EV was sorted in consultation with Porsche GB. I particularly valued that the team worked to get my car sorted in time for an annual road trip that I had been planning for quite some time, for being kept updated regularly on progress, and for sorting me a replacement car. Special thanks to Ellie and Steve for getting this sorted.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Solihull
Thank you, Neil, for your kind words. We’re delighted Ellie, Steve, and the team could resolve the battery issue promptly and keep you updated throughout. It’s wonderful to hear we helped ensure your annual road trip went ahead smoothly. We truly appreciate your continued trust in Porsche Centre Solihull.
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