Sytner Group - Mercedes-Benz Of Bath Anmeldelser 

Failed my cars MOT due to near side headlamp too low. Terrible.

I took my Mercedes GLA in for a service and opted to wait, whilst the car was services. The facilities were excellent with free WIFI and drinks were also available. The communication throughout the service was excellent, including a video from the technician, talking through the service. The staff were great too, very professional. I would definitely take my car here again.

I recently bought my first hybrid car from Mercedes-Benz of Bath. From start to finish, I was supported by Alex Arkell who was brilliant throughout the entire process. I had many questions & Alex was incredibly knowledgeable, approachable and he explained everything clearly. A consummate professional.
Thank you Alex!

I used their customer area to wait whilst they carried out a service on my car. The team are friendly and welcoming from the minute you walk in, to the minute you leave. The customer area is comfortable and inviting with a selection coffee and tea readily available. The mechanics are thorough and meticulous & you have the advantage of being able to watch through the large windows in the customer area.
I would always recommend MB and the guys in Bath are no exception - superb

The service from the adviser was good,comunication when you speak to other adviser did not relay information.Its all it the detail I purchased 4 new tyres centre caps and bolts.
The tyre fitting soap was left on the wheels ,the wheel bolt holes was not cleaned just the new nuts were put in.
The car was not cleaned before pick up.
The wheel soap removsl took half an hour to remove.
Finer detail would have been good.

Started really badly as simply trying to book my car in for a service proved very difficult. You can’t speak to anyone and the automated system didn’t recognise my registration number.
On the day I always find being asked to take a seat and then the dreaded wait until someone acknowledges you and comes to check the car in a total nightmare. Anyway I explained I had a taxi waiting and had to get going to a meeting and Lawrence saved the day and restored my faith and made the whole experience easy and usable. So thanks to Lawrence I will return. Maybe even buy my sons car when he is ready this year!

Took my vehicle in for a service via the fleet company and they were very welcoming. I was given a desk to work from while I waited and complimentary coffee! It made my Friday much easier knowing that I wasn't going to lose any work hours waiting for the vehicle to be serviced.

I was able to bring my car in for a Club Vehicle Health Check and wait. Coffee was provided and all staff pleasant and courteous.
Lawrence took my keys and explained that I would be able to follow what was happening during the vehicle health check.
The car was returned having been washed!

What I couldn’t understand is that I was kept waiting over 3 hours for a routine procedure. (I was told on the phone originally it would be an hour to an hour and a half). I had no opportunity to speak to someone on the mechanical side beforehand so that I could mention any concerns I had about the running of the car. At the end a man came up and spoke to me for about 30 seconds, handed me a piece of paper and that was it. I was originally told I would have an opportunity to look at possible car purchases during my wait, but this never happened.

Always a great service wouldn’t go anywhere else.

Mercedes Benz of Bath is a great place. Staff are always helpful, welcoming, informative and kind. Never any problems and if there are then it’s dealt with quickly and professionally. Great facilities and a relaxing area while you wait for your car.

when dealing with customers , it is vital that the reception team are friendly , polite and helpful. At Mercedes Bath you have the best.
Laurence came to deal with my car, it was in for a full service. He couldn't have been a better choice for me,
again polite, helpful and knowledgeable.

Service was good and they made the experience painless

Always helpful & attentive while waiting for my car to complete the service.

Thank you very much to all the team at Mercedes-Benz of Bath in particular Ryan Banks. His knowledge on the car was outstanding and he went the extra mile to ensure everything went smoothly. I have visited numerous Mercedes showrooms and this was the best one by a mile.

Received a very personal and professional service from Ryan Banks and his collegues. Very helpful and patient through a protracted purchase period.

They couldn’t find the fault and over the two days they had the car no one contacted me to keep me updated .it cost me £550 to tell me what it wasn’t!
They wanted to keep the car another 4/5 days for more tests, Christ, that’s taking the milk as I’m not made of money!

Elease and the team at Mercedes Benz bath were very helpful during my visit on 19th August. I dropped my car off for a service and brake fluid refill, car was done by the afternoon and when I collected it I was told in great detail about what they done but I also received some great information from elease that I wasn’t even aware of. I was also sent a video to my email of one of the team doing a thorough check of my car. The team in Mercedes are very helpful and I will continue to use them for further work and servicing of my vehicle.

Top notch service as always

Helpful, experienced and informed staff. Excellent ability to book your car in with short notice availability and short turn around waiting times or leave your car and collect later. Health checks with a video sent to you to better understand the condition of your vehicle and where to be advised when to make maintenance changes that keep your car roadworthy, safe and in good working order.