Swoopos - Epos. Payments. Orders Anmeldelser 89

I’m not sure where all these positive reviews are coming from, but my experience has been terrible.

The software has a lot of issues. The terminal disconnects frequently, and the whole system often requires logging out, uninstalling, and reinstalling just to get it working again.

Customer service is also a joke. On weekends, they either don’t pick up or you can call endlessly without getting an answer. We’ve had several situations where our card machine stopped working, which caused serious problems for the business. After I complained, they claimed no one from our shop had called and said they would have called back if they had seen it.

I also asked for a quote to terminate my contract, as I’ve found better deals elsewhere. I made that request last Friday, and I’ve been chasing them yesterday and today, but no one seems to know anything.

Overall, I’m very dissatisfied and would not recommend this brand.

Akib came onsite and set out system up he was very informative and went over everything as many times as we needed overall great experience and raimonda has been great she has supported us every step of the way

Great experience with this EPOS company. Akib did an excellent job installing our kiosk—he was professional, efficient, and explained everything clearly. Raimonda was also very helpful and made sure to check in with us as a new customer, which was really appreciated.

Really happy with the service and would definitely recommend!

Kenny was excellent, he helped us set up the whole menu. Went above and beyond to ensure the new kiosks were up and running correctly and gave full training to the team. Would highly recommend Kenny and the swoopos team!

Great training and really helpful to all the staff that attended, the system itself is brilliant - we looked around and this really delivers.

Thank you Raimonda & Akib for all your help, really good service.

Akib met all my expectations.
He is friendly, kind and very attentive.
He took the time to answer all my questions and most importantly, solved my problems.
I’m very satisfied with the service.

Akib was very friendly and helpful showing us everything on the swoopos website. He was very attentive and helped us with any questions we had and double checking we understood everything that was relevant for us.

Akib did an amazing job setting up our self service kiosk at my business. Highly recommended

The only great experience I had is with both Hashim and Andreea.
But, the worst software I ever worked with.

Thank you Andrea for again being so efficient and professional. I again through a last minute request your way & without complaint or agitation you went above and beyond to help me! I am honestly so grateful! You’re an asset to your team and I am lucky to have you as my point of contact!

Very thorough and detailed.
Very helpful and full support to get issues fixed. Knowledgeable on all the software and hardware installed .

Absolutely outstanding performance
Very polite and patience was next to none
We where waiting on stay for over a hour and they stayed to show all staff how to use the till...
Two great guys definitely recommend there service
Thanks guys

Exellent service from Akib
Went above and beyond to help us feel at ease , never left without us fully understanding everything
Highly recommended genuinely a lovely guy
A*****

Akid had been on site all morning setting up our new till system and he has been amazing. Any issues we have had he has rectified very quickly and explained everything.

The software itself is the best ones we have used and is really user friendly even the techno phobes have found it easy. I highly recommend them.

We are new to Swoopos and have been leaning on Akib for support quite a lot. He has been so helpful and patient with us as we get set up. Great customer service!

Akib Afsar Was amazing, he fixed our problems at whatever time suited us! He was able to get to the route of the problem, and even followed up with us to double check everything was running smoothly!!!

Akib came on site to help with the new handsets and was brilliant explained everything and patience of a saint :)

Akib has amazing job today he's been at our pub today to totally reset up our till system which wasn't an easy let me tell you.

Akib has gone way out of his way to make sure we were back up and running as quickly as possible. Thank you buddy

Akib came on site and did our set up, he took his time with us and made sure we know how the system works even gave us little tests to make sure were independent working with the system and confident which is great and rare to see someone give a lot of their time and be passionate about what they do overall great service and Akib is very helpful and an asset to Swoopos