The order I placed in June was not dispatched due to unspecified delays, and I received my partial order in August. All communication with the company was met with apologies but no clear explanation o... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Even though there was shipping issues , the company delivered an excellent product and were courteous and kind all the way through . I would definitely carry on buying from them again and again . Cust... Se mere
Virksomheden har svaret
Three dented tins , and a refund received for only one of them and order of bleach cancelled. Dented tins are a potential health hazard. All three tins received were dented and yet only refunded for... Se mere
Virksomheden har svaret
First time ordering from Superfood Market. Good price on Dri Pak Laundry Soap. Excellent service, kept informed by email of progress of order, ordered on Friday delivered Tuesday. Will definitely use... Se mere
Virksomhedsoplysninger
- Helsekostforretning
- også i
- Fair trade-organisation
- Fitness- og ernæringstjeneste
- Online madbestilling
- Supermarked
- Økologisk fødevarebutik
Skrevet af virksomheden
Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦
Kontaktoplysninger
Unit 3, Dalton Works, Deal Street, BD21 4LA, Keighley, West Yorkshire, Storbritannien
- 01274642111
- info@superfood-market.com
- www.superfood-market.com
2,5
Under middel
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
When I put my order in Superfood did…
When I put my order in Superfood did not ask for my address. I payed by PayPal and the order went to boots in sale. If they had asked my address I would of received my order. I did not receive it.
24. april 2026
Besvarelse fra Superfood Market
Hello Cleo Thomas,
We are very sorry to hear about the confusion with your delivery address.
Please note that orders are delivered to the address saved on your Shopify account at the time of checkout. It’s possible that an address previously saved on your account was selected, which is why the order was not delivered as expected.
We understand how frustrating this must have been. We can see that you have already contacted us via hello@superfood-market.com, and our team is currently working on resolving this for you.
As the order has now been returned to us, we have gone ahead and processed a full refund. When you have a moment, please could you share the correct delivery address so we can update this on our system and help avoid any issues with future orders.
Thank you again for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Kind regards,
The SFM Team
An excellent service from a five-star company
I have been shopping online with Superfood Market for several years now and have always been extremely happy with the service. I recently had a problem with the courier, and the SFM team went above and beyond to resolve it. Excellent service from a five-star company.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Superfood Market
Thank you so much for your continued support and for taking the time to share such a wonderful review about Superfood Market.
We’re absolutely delighted to hear that you’ve been happy with our service over the years. We are especially pleased that the team was able to step in and resolve the recent courier issue for you we always aim to go above and beyond when something doesn’t go to plan.
Your kind words truly mean a lot to us and to the whole team. We really appreciate your loyalty and look forward to serving you again soon.
Don't order anything from these jokers
Don't order anything from these jokers. Happy to take your money, but not send you anything
12. april 2026
Uopfordret anmeldelse
Besvarelse fra Superfood Market
We’re very sorry to read your review this certainly isn’t the experience we want any customer to have.
We can assure you that we would never intentionally take payment without sending an order. If your parcel hasn’t arrived, this may be due to a courier delay or an issue in transit, and we’d really like to investigate this for you straight away.
Please contact our customer support team with your order number so we can track this urgently and resolve it as quickly as possible whether that means arranging a replacement or issuing a refund where appropriate.
We’re here to help and would genuinely appreciate the opportunity to put this right.
Total Rip Off i thought i was ordering…
Total Rip Off i thought i was ordering 2 No Cases of drinks and they sent me 5 drinks for 25.00
DONT USE THEM THERE A TOTAL RIP OFF I AM SENDING IT BACK AND THEY CAN KEEP THEM FOR 5 .OO PER DRINK
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Superfood Market
We’re very sorry to hear that you’re disappointed with your order. We completely understand how frustrating this must feel.
After reviewing the order, the product purchased was listed as individual drinks rather than cases. However, we appreciate that this may not have been as clear as it should have been, and we sincerely apologise for any confusion caused.
We never want any customer to feel misled. If you’ve returned the items to us, please be assured that once received, we will process your refund promptly in line with our returns policy.
We also take feedback like this seriously and will review the product listing to ensure the quantity and pricing are clearly displayed to avoid any future misunderstandings.
Please feel free to contact our customer support team directly so we can assist you further we’d really like the opportunity to put this right.
Very good reliable service
Very good reliable service, very good value for money too . Packaged well and delivered on time.
25. marts 2026
Excellent service
25. marts 2026
Excellent value good quality updates…
Excellent value good quality updates were given delivery with care
25. marts 2026
Awful company
Awful company, messed up my order, did nothing to correct the issue. Then made getting a refund as difficult as they possibly could. Still haven’t even yet received my refund despite ha in returned the product ages ago.
DO NOT BUY FROM THIS COMPANY.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Superfood Market
Hello,
Thank you for your feedback. We’re sorry to hear that you feel dissatisfied with your experience.
We can confirm that the returned item arrived back with us on Wednesday, and the refund has now been processed. It may take a few working days for the funds to appear in your account, depending on your bank.
We completely understand how frustrating this experience has been and apologise for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to contact our customer service team and we will be happy to assist.
Kind regards,
The SFM Team
Perfect for Organic Produce
I love buying ground Brazil nuts and ground almonds from here regularly. I make protein cookies with them!
9. februar 2026
Would strongly recommend you do not buy…
Would strongly recommend you do not buy from this organisation. I purchased a quantity of 4 of a product. The shipping costs were 40% of the product if I bought only 1 item so I decided to buy 4 with the same shipping cost. I paid and they accepted my order. The following day I received an email saying they had sent me a partial refund because they didn't have the stock. When the delivery arrived they had sent a product I didn't order and they still charged me for the higher priced product I paid for and the full shipping costs. Be very aware - it is clear that when they accept an order they are not checking if they have stock, they will not give you the option to cancel your order, they will ship alternative items and the shipping costs are their way of making high margin at the customers cost. Terrible experience.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Superfood Market
Hello
We’re very sorry to read about your experience and the frustration this has caused. That is certainly not the service we aim to provide.
To clarify, when an item goes out of stock unexpectedly, our system may automatically issue a partial refund for the unavailable product. We do not intentionally send alternative items without reason, and we apologise if there was any confusion regarding what was dispatched in your order.
Please be assured that shipping costs are set by courier rates based on parcel size and weight, they are not used to generate additional margin. We understand how it may have appeared in this situation, and we’re sorry this wasn’t clearer at the time of ordering.
If you have received an incorrect item or believe you were charged incorrectly, please contact us directly at hello@superfood-market.com
with your order number so we can investigate and resolve this properly for you. We are more than happy to put things right.
We genuinely regret that your experience has led you to feel this way and hope you’ll allow us the opportunity to resolve it.
Kind regards,
The SFM Team
Charged £42 for 2x 70g bars of…
Charged £42 for 2x 70g bars of chocolate!
Order 20x bars and can’t get anyone to respond to me re a refund.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Superfood Market
Hello
We’re very sorry to see your review and for the frustration caused.
We can see your order was refunded.
We apologise for any inconvenience caused. If there is anything further you need, please don’t hesitate to contact us directly at hello@superfood-market.com and we’ll be happy to assist.
Kind regards,
The SFM Team
where has all the food gone?
I loved this site, used it to bulk buy many foods for my pantry.
I went away for a short while and when I returned I have learned they've removed the majority of stuff I used to get, any anything else is out of stock.
Also seems to be an issue with pricing? some of the herbs I used to get, instead of a coupe of pound, are costing 16? for a small 20g box of herbs?
so confused and annoyed
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Superfood Market
Hello
Thank you for your review, and we’re sorry to hear about your frustration.
Following our recent relaunch, some products you previously purchased are no longer available and others may be temporarily out of stock while we rebuild our range. We completely understand how disappointing this can be.
We’re also currently working on fixing pricing issues that have arisen during this period, and we appreciate your patience while these are resolved. We hope to offer a more consistent range and pricing again very soon.
Kind Regards
The SFM Team
Submitted an order just before…
Submitted an order just before Christmas. Arrived promptly and safely. Able to get what I needed for Christmas stockings.
17. december 2025
Besvarelse fra Superfood Market
Hello
Thank you so much for your kind review! We’re really pleased to hear your order arrived promptly and safely, and that you were able to get everything you needed for Christmas stockings. 🎄
We really appreciate you taking the time to share your experience and hope to see you again soon.
Kind Regards
The SFM Team
Consistently cancels orders on eBay
Consistently cancels orders on eBay. Ridiculous low prices to bait buyers or outrageously high prices that no one would purchase, note their stock items never change from 20,253, most positive replies are automatically generated to swamp the genuine numerous negative comments, very peculiar business.
28. december 2025
Uopfordret anmeldelse
Besvarelse fra Superfood Market
Hello
Thank you for taking the time to leave a review. We’re sorry to read that this has been your impression of our business.
We want to reassure you that we do not list items with the intention of misleading customers. Order cancellations on eBay can occur for a number of operational reasons, and we appreciate that this can be frustrating when it happens. Since our recent relaunch, we’ve experienced some teething issues and are actively working to improve our systems and processes to reduce cancellations and improve consistency.
Our pricing is set based on market conditions and stock availability, and stock figures shown on marketplace platforms can sometimes appear static due to how those platforms display inventory rather than reflecting real-time levels.
We genuinely value all feedback, both positive and negative, and our responses are written by our team to address concerns where possible. If you’d be willing to reach out to us directly, we’d welcome the opportunity to discuss your experience further and clarify any concerns.
Kind Regards
The SFM Team
Order 10 items and they cancelled all…
Order 10 items and they cancelled all ten 3 days after as said they had priced to cheap which is not my fault they were my disabled boy Xmas present and really upset him was given no response just told they put up to cheap so just cancelled no re fund no goodwill gesture nothing
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Superfood Market
Hello
We’re truly sorry to read this and to hear how upsetting the situation was, especially given the items were intended as a Christmas present for your son. We completely understand how disappointing that must have been.
On rare occasions, pricing errors can occur on our website. When this happens, and the price is significantly incorrect, we are unfortunately unable to honour the order and have to cancel it. We understand this is frustrating, and we’re very sorry for the distress this caused.
Please be assured that when an order is cancelled due to a pricing error, a full refund is automatically processed back to the original payment method. If you have not received your refund, please contact us directly at hello@superfood-market.com with your order number so we can urgently investigate this for you.
We sincerely apologise again for the disappointment caused and appreciate you bringing this to our attention.
Kind regards,
The SFM Team
Promptly delivered
Promptly delivered, packed with care, fantastic choice and very competitively priced to suit all budgets. Much recommended.
21. november 2025
They very odd behaviour.
They accepted my order and several days later declared the order was cancelled out of the blue. I asked for an explanation which generated a reply describing the usual reason they cancelled orders - like short dates or damaged stock. I thought this activity was very odd indeed but I managed to purchase the items I was seeking elsewhere so no big deal just annoying but I'm unlikely to try again.
22. september 2025
Besvarelse fra Superfood Market
We’re very sorry for the frustration caused by the cancellation of your order. Occasionally, orders are cancelled due to stock issues, short-dated items, or damaged stock, and we understand that receiving a cancellation after placing an order can feel confusing and inconvenient.
Hello
We’re glad to hear you were able to find the items elsewhere, but we completely understand your annoyance and disappointment. Your feedback is very valuable and helps us improve our processes to prevent similar issues in the future.
Kind regards,
The SFM Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.