The product choice was great and I found exactly what I was looking for, and a decent price. However, the service was exceptional. The warmth, the interaction, the making sure that a customer left the... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Twice I have ordered online and not received my order. I have only ever ordered from here twice so that's every single time. Before Christmas I ordered a red hoodie that did not arrive and then in the... Se mere
Ordered a skirt in store but never arrived checked why and IT issue refund arrived and lovely assistant told me to reorder online as they had some but delivery was indicated as 29th but arrived 23rd... Se mere
In all honesty I visited Touchwood, Solihull superdry and the lady that served me at the till didn’t greet me, say please , thank you and didn’t raise a smile. It would have been nice to have been g... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Superdry - Solihull
Skrevet af virksomheden
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktoplysninger
Su-62, Touchwood, B91 3GJ, Solihull, Storbritannien
- 01217 040659
4,5
Fremragende
216 anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
good customer service
4. juli 2022
Besvarelse fra Superdry - Solihull
Hello,
Thank you for taking the time to give us your feedback. We endeavour to give our customers a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Superdry Care
I bought a puffer jacket and the…
I bought a puffer jacket and the service online and delivery was ok. I can't say anything about the quality of the jacket itself yet nor the treatment about my personal data either.So far so good.
4. juli 2022
Besvarelse fra Superdry - Solihull
Hi,
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Not receive the order
This is a joke . I didn’t receive nothing till now. At the shipping status is show me “other incident “
28. juni 2022
Besvarelse fra Superdry - Solihull
Hi Antonio,
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really sorry that we didn't get it right this time, but we are glad to see one of our customer service advisors resolved your issue in a timely manner. We will endeavour to do better next time. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Superdry Care
Exeptional Customer Service
Extremly helpful and friendly staff in the store.
The store did not have the size I required, so I was able to order the appropriate item in the store and have it dlivered, free of charge, to my home.
27. juni 2022
Besvarelse fra Superdry - Solihull
Hi James,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Superdry Care
Nice shop staff
Took internet purchase back to shop and it was exchanged for suitable size with no quibble and great efficiency
21. marts 2022
Lady in shop helped me to order my coat…
Lady in shop helped me to order my coat
Quality of coat is fab nice and warm
2. marts 2022
Thank you for your fast delivery
Thank you for your fast delivery, it’s really good Storage in solihull, thank you for very nice jacket and very good quality,thank you so much
8. februar 2022
I'm having dificulties in contacting…
I'm having dificulties in contacting you about a delivery that was not received, I have tried emailing still had no reply, Its a bit frustrating as the Item I have bought is a birthday gift for a dear friend, and I'm running out if time to get a replacement item.
3. februar 2022
Great website with handy sizing info
Great website with handy sizing info. Bought a lovely jacket. Great quality.
27. januar 2022
Excellent service Hermes driver very…
Excellent service Hermes driver very friendly and polite too
23. januar 2022
Excellent customer service
The order was received quickly but I had to return it to store as it was too small.
The item was not available in store but I was still able to return it there.
The staff I dealt with were excellent, very helpful and attentive.
There was a system error when processing the return which the manager dealt with very quickly, and was able to reorder for me.
I can’t wait to return to store for the sales.
The quality of super dry products is great and really worth the money!
14. december 2021
Good quality & warm coat for watching sport
Early days for a full assessment as this is a gift but I've unpackaged it and the quality is good. The size, L, seems accurate. Tried it on and it's very warm, just as I hoped for watching sport in winter. Not too bulky for sitting down.. Solihull store advised me on the size I needed and were happy to order this for me as they were out of stock in store. Great service..
8. december 2021
Order didn't arrived
Order didn't arrived and when after a week I queried was fob of with you have to give the courier more time and the process of contacting customer services was torturous.
7. december 2021
Got a coat on line didn't fit and…
Got a coat on line didn't fit and didn't like it took it back store and exchanged it no problems
6. december 2021
Super….. products.
I purchased a ladies coat from this store last week. The male assistant was very helpful and extremely knowledgeable with the sizing. Overall an excellent experience and lovely product. However, online not so good. My second online purchase was inappropriately packaged. It was received from the postman completely open. On closer inspection a mark is visible on the back. I am in the process of returning this item. In view of this I purchased the coat from the store.
6. december 2021
Excellent product and very comfy
Excellent product and very comfy. Only minor blot was pick up from store where they couldn’t understand why it had been delivered by Hermes. Took ages for him to sort.
27. oktober 2021
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