Excellent service in store, staff were extremely helpful with ordering in an item not stocked in the store. Polo shirt arrived and was considerably smaller than other in-store polo shirt. Staff assis... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am absolutely addicted to Superdry, especially their beanies because they come in so many amazing colors. I love collecting them, and the sales on the older models are fantastic. The staff at the Bo... Se mere
Wrong item sent click and collect. Had to go back into a store as online and telephone customer service was impossible to access. Whilst the people in store were very helpful, the whole experience was... Se mere
The sales person was extremely helpful in helping choose a Christmas present for our son. The article was not on the rack but he said his stock control unit indicated that there was one in store, whic... Se mere
Virksomhedsoplysninger
Om Superdry - Bournemouth
Skrevet af virksomheden
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktoplysninger
Part Ground Floor, BH1 2AD, Bournemouth, Storbritannien
- 01202 310032
4,5
Fremragende
167 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Impressed
The young ladies were so helpful - I hadn't been in this shop before, and was very impressed with the layout and display of the goods.
I would recommend this shop to my friends.
11. august 2024
The staff were Super helpful
The staff were Super helpful. Sean went above and beyond to try and find a garment I was after. The clothes are as always awesome.
20. august 2024
Great product, Great Delivery
7. august 2024
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Failed purchase but still took money.
I purchased a pair of shorts through their online system. It took my money and registered a sale, but did not send an email confirmation or my shorts. Still trying to get my money back after 7 days. Poor for a company of this size.
7. juli 2024
Besvarelse fra Superdry - Bournemouth
Hello,
Thank you for taking the time to leave a review.
At Superdry, we want our customers to have a really positive experience, so we're sorry to read your comments.
Our customer care team have emailed you direct regarding this matter.
Thank you for shopping with us.
Superdry Team
Store ordering
Absolutely great item. The let down was the process at the shop, where he put the wrong E-mail address .com and not .co.uk. After correcting this after the transaction and left the shop, we the discovered he put the alternative address wrong as we would be away on the expected delivery date. Luckily it came before we went away. A shame this process was the way it was. Maybe next time it would be better.
23. april 2024
Unhelpful, unprofessional customer service.
I had purchased 5 garments in 2 days from Superdry online. Paying a delivery charge for each garnent to come separately, apart from 2 which I ordered together (same poloshirt size and colour).
I contacted Superdry customer services to enquire if I could amalgamate the separately deliveries into one, but the colleague, Phillipa who works on the phoneline for Superdry was more interested in her male friend who was constantly talking to her through the customer services phone call and so she was constantly giggling throughout the call, and offered me no solution, and totally was disinterested in the call.
Each garment was either delivered to my address or to the Bournemouth store, which meant I had the inconvenience of actually driving into town and pay car parking fees.
The unsuitable garment that I needed to return was only free to do so if I returned it and any other returns back to Bournemouth Superdry Store, drive my huge Range Rover Sports backwards and forwards into Bournemouth town centre, costing me in time, fuel, and parking costs.
The most unpleasant aspect of my experience is having to tolerate an unwillingness and lack of knowledge, and professionalism from supposed customer service staff.
14. marts 2024
Great service
Great service, order arrived next day, was able to change which also only took 24 hrs. Certainly use again
11. marts 2024
good shopping experience
Click & Collect service fast and efficient. Staff polite and helpful.
22. februar 2024
Great jogging bottoms for my teenage…
Great jogging bottoms for my teenage daughter & friendly helpful staff when we exchanged
11. februar 2024
Good price ,easy purchase
11. februar 2024
Having a pick up collection in nearby…
Having a pick up collection in nearby shop would be good !
24. januar 2024
The lady was really helpful and I was…
The lady was really helpful and I was happy with the service I was given would definitely go back to the store again
31. januar 2024
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.