We had a wonderful holiday in Portugal booked with Sunhat. The website had detailed descriptions and plenty of photos which helped us pick a gorgeous villa with an amazing pool and outdoor space. Book... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Booked a villa in Portugal (Lagos) with SunHat. By far the best villa booking company I have used to date. Rep was available and attentive, house was premium without the premium cost. Extra care and a... Se mere
A* from booking to airport drop off! Beautiful villa, immaculate, everything provided for exactly as described, fantastic location, safe and private. Brilliant airport transfers arranged for us and... Se mere
Virksomheden har svaret
Would highly recommend sunhat villas, the ones we stayed in, the 4 brothers apartments in olhos de agua in Portugal were comfortable, bright, spacious, very clean, near everything with lovely pool.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Luxury holiday villas in the Algarve, Tuscany, Balearics, Croatia and Barbados. Lowest rates Guaranteed. We have intimate knowledge of all of our hand-picked luxury villas, apartments and townhouses.
Kontaktoplysninger
103 Newport, LN1 3EE, Lincoln, Storbritannien
- 01522 889450
- reservations@sun-hat.com
- www.sun-hat-villas.com
4,9
Fremragende
269 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Love sunhat villas and have booked with…
Love sunhat villas and have booked with them for over 10 years now and they are always my first choice when booking our holiday. Great service from Anne and Rose who are very helpful and understanding. Very knowledgeable on the villas and the areas.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
10 years of being your first choice - how amazing is that! Thank you so much Joanne for your custom, it made Anne and Rose's day when i showed them this review. Thanks so much for taking the time to write.
Sun-hat Villas and Resorts are exceptional!
We have been using Sun-hat for many years now and the levels of vilas and service provided are exceptional. I would highly recommend Sunhat to friends and family for their holiday.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
Thank you for your continued trust and loyalty over the years.
There is no greater compliment than welcoming returning guests, and we're delighted that you've chosen Sun-Hat Villas time and time again. Knowing that both our villas and the service we provide continue to meet your expectations means the world to us.
Thank you as well for recommending us to your friends and family. Personal recommendations are incredibly special, and we're so grateful for your confidence in us.
We look forward to welcoming you back for many more memorable holidays in the years to come.
We have recently retuned from an…
We have recently retuned from an unforgettable holiday in the Algarve, and I cannot recommend Sun-hat Villas highly enough. Superb from start to finish and the customer service team is simply outstanding.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
Thank you for your wonderful recommendation and for taking the time to share your experience.
We're absolutely delighted to hear your Algarve holiday was so memorable and that everything exceeded your expectations from start to finish. Your kind words about our customer service team mean so much to us - they are passionate about creating seamless, enjoyable experiences for every guest, and they'll be thrilled to know they made such a positive impression.
It was a pleasure to be part of your holiday, and we look forward to welcoming you back for another unforgettable stay in the Algarve.
Would highly recommend sunhat villas
Would highly recommend sunhat villas, the ones we stayed in, the 4 brothers apartments in olhos de agua in Portugal were comfortable, bright, spacious, very clean, near everything with lovely pool.
They have excellent cleaning staff & a brilliant set up for departure days, with shower, toilet, a base etc
Proper double bed in main room of apartment. They've thought of everything! We arrived on sat 27th June & left on the 11th July 2026, lovely 2 week break! Home from home!
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
Thank you so much for your wonderful review and for choosing Sun-Hat Villas for your two-week stay.
We're delighted to hear that the Four Brothers Apartments felt like a true home from home. It's fantastic that you enjoyed the bright, spacious apartment, the great location in Olhos de Água, and of course the pool. We're especially pleased our housekeeping team and departure facilities helped make your stay as comfortable and stress-free as possible - they'll be thrilled to receive your kind words.
It means a great deal to know you appreciated the little details, from the proper double bed to the thoughtful touches throughout the apartment. Creating effortless, memorable holidays is exactly what we strive for.
We hope it won't be too long before we have the pleasure of welcoming you back to Portugal for another relaxing escape.
Sun-hat is a very good company to deal…
Sun-hat is a very good company to deal with and our villa in Portugal was outstanding. Villa Minho had everything you could wish for and in a very quiet area but all amenities close by.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
This is wonderful to hear Mr Mansfield, we love the pool at Villa Milho - so large and inviting. We really appreciate you taking the time to write a 5 star review too - many thanks from the whole team. We'd love if you could vote for us at the British Travel Awards, here's the link https://britishtravelawards.com/vote/?nominee=sun-hat-villas-resorts#gf_2
We have used Sun-hat Villas 4 times
We have used Sun-hat Villas 4 times. They are very helpful and professional. We would certainly use them again.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
We're delighted that you've chosen us again and again (and again and again). It's customers like you and comments like this that we really value. Thanks once again!
Sun-Hat Villas made our holiday…
Sun-Hat Villas made our holiday unforgettable by providing first class service from booking our trip to on-site help. Sam in particular was extremely helpful, coming to see us on the day we checked in and was very supportive and responsive to any questions and issues raised on WhatsApp with her. The villa, pool and grounds were excellent, well appointed and everything we wanted from our holiday. This was the second time we booked that villa with Sun-Hat Villas who are very highly recommended. SHV also arranged private airport transfers for us and delivery and pick up of the hire car to the villa which suited us. Excellent service and the best I’ve ever had
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
And you've made our day by writing such a fantastic review.
We're especially pleased that Sam made such a positive impression. She'll be delighted to receive your kind words.
It's fantastic to hear that you enjoyed the villa, pool, and grounds, at Casa Clare and we're delighted that you chose to stay with us there for a second time. We're also glad the airport transfers and hire car delivery made your trip that little bit easier.
Your recommendation and kind words about our service being the best you've experienced truly mean the world to us. We can't wait to welcome you back for another unforgettable holiday!
Great service when the chips were down
When unexpected events occur, this is where true customer service is demonstrated and Sun-hat were great. Tina, Adam & Roseanna saved our holiday for us.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
We're delighted that the team were able to rise to the occasion when the unexpected occurred. I'll be sure to pass your 5 star review to them - it will definitely make their afternoon. Thanks again!
Dorothea apartment
We stayed at Dorothea apartment, it was a very peaceful and comfortable stay. Everything you could possibly need was catered for, the best apartment we have ever stayed.
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
Villa Dorothea is lovely isn't it, so close to the beach and with the brilliant plunge pool to refresh yourself in. We're so glad that you enjoyed the opportunity to rest and relax and we'll be sure to pass your comments to the owners - they will be delighted.
Would book with Sun-Hat again
Sun-hat were brilliant to book with, Adam was really helpful & responsive.
The villa was well maintained, clean & had everything we needed. Location was great really close to the beach & shops but quiet within a cul de sac of 7 villas.
Only thing to be aware of is shared drive and a couple living underneath the property if wanting complete privacy
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
Thank you for your lovely review. We're so pleased to hear you enjoyed your stay and that Adam offered such great service throughout the booking process.
We're so pleased to know you found the villa clean, well maintained, and in such a convenient yet peaceful location.
Thank you also for mentioning the shared driveway and the accommodation beneath the villa. Just to reassure future guests, the couple living below are the villa's maid and her partner, who are on hand to discreetly look after the property, while always respecting guests' privacy. We're glad this didn't detract from your stay and hope to welcome you back again soon.
Just back from a short trip to Portugal…
Just back from a short trip to Portugal using Sun Hat Villas. This is the second time we have booked with them and can’t recommend them enough. Great communication from booking right up until you arrive. Nothing is too much trouble. Would definitely use again.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
Hi Lisa, We're so happy that you enjoyed your holiday in the Sunflower Apartment at Sao Lourenco. We love how peaceful and relaxing it is there. The team will be delighted to read your comments on the 5 star service you received and we can't wait to help plan your next break.
Beautiful villa for big group
Beautiful villa, great pool & pool area.
Beds were extremely comfortable & bed linen was top quality.
Plenty of space for everyone to sit & eat.
Very easy booking process & our rep Charlie was very helpful, arranging for an early check-in and late check-out which was great.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
This is so great to hear Carol. Quinta Almarjao has so much space doesn't it and we're delighted that you were able to rest in comfort and luxury too - it really helps you to make your holiday unforgettable. I'll be sure to pass your kind comments to Charlie who will be delighted with your 5 star review. Many thanks once again.
Please be cautious…
We booked through Sun-hat Villas because of their reputation and recommendations from friends who have used them for years. Unfortunately, our experience did not live up to those expectations.
The apartment we stayed in, Apartment Myla in Vale do Lobo, was not presented as advertised. On arrival, we found out-of-date food and drinks left in the fridge, food remaining in the freezer, which was heavily iced over, and the apartment had clearly not been cleaned to an acceptable standard. There was a razor left in the shower, dirt and marks in the bathroom, dead insects around the bedroom window and a broken bedroom blind that could not be fully closed.
Several facilities advertised on the listing were either unavailable or not functioning correctly. The bedroom TV was unusable throughout our stay, despite it being reported. The WiFi did not work on arrival and, although eventually restored, did not provide coverage throughout the apartment. The advertised midweek towel change and light clean were never carried out.
Perhaps most disappointing was that one of the apartment’s main selling points, the private terrace, was significantly reduced by a large covered golf buggy permanently stored on it. This was not shown in the photographs or mentioned anywhere in the property description, yet it made the terrace unsuitable for relaxing, sunbathing or entertaining as we had planned.
We reported the issues promptly during our stay. While one issue was partially addressed, most remained unresolved. Following our return, we submitted a detailed complaint with supporting photographs. We were advised that an investigation could take up to 28 days, despite having another Sun-hat booking due for payment within days. When we explained that this had understandably affected our confidence, we were simply referred to the booking terms rather than offered a practical solution.
Our disappointment is not based on one isolated issue. It is the combination of the condition of the property, the difference between the listing and reality, the lack of follow-through after the issues were reported and the handling of the complaint that has left us feeling let down.
Based on this experience, we would not book through Sun-hat Villas again.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
Hello Heidi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that Apartment Myla did not meet your expectations, as this is never the experience we want our guests to have.
During your stay, our resort representative, Tina, was made aware of the Wi-Fi issue, which was resolved immediately, the TV, which you advised was not causing you any inconvenience, and the razor left in the shower, which should not have been missed during preparation. We sincerely apologise for that oversight.
The missed mid-stay clean was an error on the part of the local property management company, and we have arranged for the cost of this service to be refunded.
Unfortunately, we were unable to address the other issues detailed with the owner's property management team as they weren't brought to Tina's attention whilst you were in resort. Had we known, we would have endeavoured to resolve them as quickly as possible.
We completely understand that experiences like this can affect your confidence, particularly with another holiday booked. While each of our properties is independently owned and managed, we appreciate your concerns and hope we can restore your confidence by delivering the high standard you rightly expect on your next stay.
We take all feedback seriously, as it helps us work with our local partners to continually improve. Whilst it's disappointing that your experience fell short on this occasion, we appreciate you bringing these matters to our attention and hope we'll have the opportunity to provide you with a much better experience in the future.
Kind regards,
The Sun-hat Team
Excellent experience from start to…
Excellent experience from start to finish. Villa facilities and size was perfect. Would highly recommend
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
Villa Pine Cliff really is a great size villa isn't it and I'm delighted that you loved all of the facilities. The pool, table football, volleyball and table tennis must have kept you very busy! Thanks so much for the recommendation too - it's so important to us that you feel able to do this. Thanks again!
Besvarelse fra Sun-hat Villas & Resorts
Well we couldn't ask for a better review than that could we Amy.? Thanks so much for giving us 5 stars for your stay in the beautiful Casa Madrisa, one of my favourite villas!
Highly Recommend
Great service from booking to arrival to help and contact during our stay.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
Thanks for this fantastic 5 star review Aideen, hearing that you rated our service so highly throughout your experience means the world to the Sun-hat team. Have a great day!
Very good company to book through
Very good company to book through. The service is excellent. You also have a designated rep whilst at the property who is on hand to assist via WhatsApp. I have used sun hat before and will definitely use again
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
We're delighted that you chose Sun-hat again for your stay in Villa Ines Wanda and we're even happier to hear that you particularly liked having a designated rep in Vale do Lobo. I'll be sure to pass your comments on to the team as I'm sure it will make their day!
Sun Hat stepped up at short notice by…
Sun Hat stepped up at short notice by providing an excellent villa after a short notice cancellation from another company we had already booked with. Good value and great service from start to finish. I’d highly recommend them and will use them again next time we need a villa
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
We were delighted to be able to help Mr Smith, Villa Radka is such a stunning villa, I personally love how close it is to the tennis centre too! Thank you for your kind recommendation too, it really does give other customers confidence when booking with us for the first time.
Excellent return visit
Our second visit this year was equally as good if not better than the first visit, the patio furniture had been ungraded thanks to the efforts of Richard and rest of the support team. The service by Sun Hat is excellent during the booking process and during the holiday. Again Richard the Rep was excellent, on hand if or when needed, he kept in touch during the visit, good service. We are looking forward to a return visit in September
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
Richard the rep will be absolutely delighted with these kind words Mr Moses, thanks so much for taking the time to write this review it truly means a lot. Apartment Cascais is such a beautiful apartment and so nice to have all of those swimming pools to choose from as well as the upgraded patio furniture. Richard will look forward to looking after you again in September.
Fantastic villa with beautiful grounds…
Fantastic villa with beautiful grounds and pool. We were 6 adults a baby and two year old . The accommodation was great for everyone. Great location as you don’t need a car and can walk to. Carvoeiro which has lots of good restaurants (a very steep hill home )
I found sun hat villa extremely efficient and they answered all my enquiries in a short time . I particularly liked we had a representative while we were there and could contact by WhatsApp for any problems
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sun-hat Villas & Resorts
5 stars for Villa Tamara! We're so pleased to hear that it was such a great fit for your family and that everyone, from the youngest guests to the adults, had plenty of space to relax and enjoy their holiday.
It's wonderful to know you made the most of the villa's location and enjoyed being within walking distance of Carvoeiro and its fantastic restaurants. We're also delighted that our team could provide the support you needed before and during your stay, and that having a dedicated representative available via WhatsApp gave you extra peace of mind.
Finally, thank you for taking the time to write your review, it's truly appreciated by our team and we're looking forward to helping your with your stay in the villa.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.